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BMW
- Automotive
- Valencia, CA
About this business
Location details
23435 Valencia Blvd, Valencia, Valencia, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
BMW Periodic Maintenance The service department in this dealership has always been frustrating. Even with an appointment for a specific advisor, it always takes at least 20-30 of waiting after your appointment before you are helped by a service advisor. This last visit was no exception. One of the services that I needed was an upgrade to my navigation system. They kept my car for 2 days and apparently multiple tries and different "parts" by the service technician and they couldn't figure out how to do the new upload. I broug... read more
Business response:
Jo, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
WORST EXPERIENCE EVER Can you imagine test-driving an "Ultimate Driving Machine" and literally breaking down in the middle of an intersection? It happened! I was browsing online for a pre-owned BMW and a 2012 328i with 83k miles seemed like a sweet deal. I contacted BMW Valencia and a salesperson named Maryo Metry reached out to me and provided me some very good information about the vehicle. He had been keeping me updated about the car and the additional services (including a fuel pump replacement)that were needed to be per... read more
Business response:
Barry, we are deeply disappointed by your experience at Valencia BMW. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 284-3140 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
replaced 2 front tires Cole Schwartz is very attentive, caring person who always shows respect and wiliness to help his costumers. He always goes the extra mile to attent my requests. However, the tires that I pay for doesn't look brand new. The job looks sloppy. They look like being replaced for another set of old tires. The service people did not bother to remover the glue or whichever material is used to replace the tires, messy job. I'm not pleased. I have spend almost $800, and the tires don't look new. The job is being... read more
Business response:
Thank you very much for sharing these comments, Cecilia. If you are willing, please call our General Manager at (888) 284-3140 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
X3 service Car was brought to the dealer for rear brakes which were serviced. I did not realize that the check engine light was on. This was caused by a problem with the turbo. Dealer had to keep the car overnight and provided a loaner.
Business response:
Ernest, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help!
Not a great experience We had a nice salesman but he kept talking about other things, which was distracting me from the car. He also contradicted himself or would say the complete opposite thing within a short period of time. The whole experience was confusing while dealing with him. Then there was the ?closer ?. She was arrogant, put down the salesman saying he was JUST a salesman but all these product/insurance bundles they try to sell you at the end was ?her career?. She made a point that no one knew more than she did abo... read more
Business response:
Thank you very much for sharing these comments, Wendy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 284-3140 to discuss what we can do to help.
Great Sales, but Service Dept Needs Work Took it for an oil change. They told me it was leaking and I needed a valve replaced and 2 tires. Took 2 days to ?fix? it. They gave it back to me with it actually leaking oil on exhaust pipe. Smells terrible and kinda of smoky. Now I have to take it back again and fight my way through the traffic to make it there by 7 after work!
Business response:
Valerie, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 284-3140. We'd appreciate the chance to make your experience a positive one.
Purposefully misleading and lazy Misleading and lazy. Theyre always making excuses on why they wont fix something but then recommending to service parts not covered by the extended maintenance plan I purchase . They didn't even update the software (easy). They don't even keep track of the extended warranty I puchased from them
Business response:
Joel, we are deeply disappointed by your experience at Valencia BMW. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 284-3140. We would appreciate the chance to turn your experience around.
Lied to by Robert Grass, Internet Sales Manager BMW 530E was leased from Valencia BMW, then about a year later we needed to repair a flat tire and discovered the lock tool needed to remove the tire was missing. My local BMW dealer in Palm Springs had to order one at a cost of $49. Robert Glass, the Internet/Fleet Sales Manager at Velencia, promised (in writing) that he would reimburse me for the cost since the tool was not initially included with the car. After numerous emails and phone calls, I have never received the money... read more
Business response:
Hi Kevin, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 284-3140 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Horrible in every way Got my girlfriend a bmw from them and buying a car through this dealership has ended up being the worst mistake. I’ve gotten many different cars from many different dealerships over the years and have never come across anyone this rude and unprofessional. When we were there, they made us wait hours AND changed the deal that we had originally agreed on. Gary Kazandijan is the most unprofessional and rude employee I have come across anywhere, I have no idea how or why this dealership has hired him. The ca... read more
Business response:
Hello, we are deeply disappointed by your experience at Valencia BMW. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 284-3140 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,332 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.