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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
15 year customer with multiple vehicles Having a loaner during diagnostics and repair. This is essential for me for repairs estimated to be same day and take three days. I was disappointed that by car was not even looked at on the day of my 0915 appt? Why not just pick a day. Appts. Don't seem to mean much.
Business response:
Gregory, I am sorry to hear of your recent experience with our service department. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. Please accept our sincerest apologies! If there is anything that our staff or I can do for you, please do not hesitate to reach out. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Buyer beware The initial experience was good. But later I found out that my negotiated out the door price was totally different from the final price I paid. I did not noticed it at the time of signing.
Business response:
Thank you for sharing your experience with us, Romulo. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Excellent service rep. Service rep went far beyond the expected. You should change the 20 word requirement. I shouldn't have to satisfy an unnecessary bureaucratic requirement and will not comment in the future.
Business response:
Thanks for the kind words and fantastic star rating, Roberta. We are pleased to hear that everything went well for you. Please come back and see us again in the future with anything else you might need. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Goodwill Repair of my BWM Thanks to the efforts of Dan Lilly, my service advisor, and Checkered Flag's Warranty peersonnel, my BMW's recent repairs were covered under my extended warranty as a Goodwill gesture. I had reported the problem to Checkered Flag and had my car checked out prior to the warranty expiring. I appreciate Checkered Flag's integrity in repairing my car, with my co-pay limited to maintenance items and my co-pay.
Business response:
William, thank you for the awesome feedback! Dan is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. If you have any questions about the work that was done please feel free to contact us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Dealer service The facility is nice. Like the fast appointment and lowner policy. Service advisors could use some training in listening and advising instead of telling.
Poor customer Service- STAY AWAY I never ever write feedbacks, but I had to for the horrible experience I had. Took my bmw for repair and it was stuck there for over a week. Mainly it needed spark plugs and coils change. I had to deal with Courntey and she indicated that she will call me the next day of the drop off to update me with status. She never call nor return back calls. 3 days after the drop off i went to check not the car and she said that they are still working on it. She was not helpful and i felt as she was doin... read more
Business response:
AJ, I¿m very sorry for the situation that occurred. Our customers are very important to us, and we¿re always striving to ensure they receive the top notch quality service on which we pride ourselves. It is apparent we did not live up to those standards in your case, and I apologize for that. Please, I would invite you to contact me directly so we can work on resolving your situation. I would very much like to repair your relationship with our dealership and show you what we¿re really about. Sincerely, Jeff Waugh - General Ma... read more
Two Thoughts..... Ref Service: 1). Vehicle was ready and waiting for me out front when I arrived.....Top Notch! Ref Vehicle: 2). I don't know what you did to the engine (it was in for rear camera repairs), but it is running BETTER than when I drove off the lot when the car was new 2 years ago.
Business response:
William, thank you for this terrific review and for choosing us for your vehicle's service needs. We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, be sure to visit our Facebook page for access to our exclusive content. Sincerely, Jeff Waugh... read more
Quality repair Vehicle was brought in by service dealer where I purchased vehicle used. They were not positive what was wrong. I did like the final paperwork (for info), etc.
Business response:
Rita, thank you for taking the time to leave your feedback. At Checkered Flag BMW, we strive to ensure that all of our guests drive away satisfied. If you have any questions or concerns about your service appointment, please feel free to contact me. We look forward to working with you in the future. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com; 757-490-1111 Ext. 2210
Poor Customer Service!!! WORST customer service ever!!! I have lost confidence in the dealer. I was interested in a 740li. The car is being advertised for sale but it has never been available for test drive. The sales person never returned my phone call. I ended up buying from an out of state dealer. Now Checkered Flag is very slow to service my CPO BMW. The GM Josh Hamilton told me I should have bought from Checkered Flag BMW. For now on I will service my car at Csey BMW or another reputible BMW dealer.Buyer beware from Che... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.