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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
A day and a half to put on tires To sum it up, I got four new tires and a tire alignment. It took a day and a half to do that which is entirely too long. Also, the tires I picked out and confirm the appointment, were not In the computer for some reason and the sales clerk tried to get me to pay $500 more. They also said the tire alignment was discounted since I’m purchasing for new tires by $50 but then on the final bill they didn’t give it to me.
Business response:
I would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great service I did not purchase my BMW from your dealership, and I brought it in for recall items. You treated my car as if I was one of your customers.
Business response:
Susan, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Requested survey I love Dan Lilly but he is gone which stinks. Ashley is also amazing I am trying with three messages to return my car because the door wasn’t auto closing after I left the parking lot and my car was dirty
Business response:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
mini service My car was returned to me in very clean condition. Service was completed, however tech and service adviser list a shopping list of service, even though I only asked for specific items to be checked. Agreed to repairs, however 1st repair did not fixed problem and had to have additional repairs, after much discussion, diagnostic was removed and received a 10% discount on bill, however I feel we have to fight for those adjustments.
Business response:
We would like to apologize for the concerns you shared about your service experience. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Thank you, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Scheduled Oil change Ashley was great. Gave me a time frame for wait time for my oil change. Appt at 10am I came in around 10:16pm and quoted me for 2hr wait and should be done by 12:16pm. I said great. 2hrs came by and came and she talked to me about an issue the technician saw - there was an oil leak. Technician was going to check it out and hopefully don’t need to replace the whole oil pan. And said that it should be about another 30-45 mins and offered me a shuttle to grab lunch. I said I’ll wait if it only will take tha... read more
Business response:
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Ashley was able to meet your needs. Regards, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Service Department Is A Joke! After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I will think twice about ever referring anyone to Checkered Flag. This is the second car I have purchased from Checkered Flag and after last week, this will be my last. I took my brand new BMW 320I into the service department for a tire indicator light, each time, they said nothing was wrong and reset it the light and sent me on my way. Then on Frid... read more
Business response:
Brad, we thank you for alerting us to the issues that you have been experiencing. Our customers are our top priority and its discouraging to hear about your recent disappointment with our service department. Please contact me directly so that I can provide my assistance. Regards, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
unhappy I have used the Checkered flag location since moving from Jax Fl to Virginia Beach. Besides my last visit, i have not had a bad experience there. For previous reasons only, is the reason i will use Checker Flag.
Business response:
Hello Sherman, and thank you for choosing Checkered Flag BMW & Mini for your automotive needs. Our goal is for 100% customer satisfaction, and it seems we fell short during your last visit. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 E... read more
An Unusual Slip The car was promptly serviced. Service was expertly performed. The car was cleaned prior to pickup. Management resolution of unacceptable scheduling was greatly appreciated.
Business response:
John - Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt and efficient service. We hope you will give us the opportunity to help you again. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Assessment Allen and Ashley were my advocates who helped me tremendously . I was having surgery in a few days, my car starter broke down, waited 3 hours for tow truck, then no loaner car, Allen and Ashley made plans to get my car fixed less then 24 hours between Friday and Saturday. This Checkered Flag needs help bad, I hope Allen can help but, the Owners need to make it better. I would get another BMW but not until the service managers have more to work with. Loaner cars need to be available . Thank you Ashley and Allen and... read more
Business response:
Thank you so much for taking the time to write a review, Susan. Your feedback is very important to us, and we will certainly use it as a learning experience going forward! We are glad that you received great service from Ashley and Allen. We look forward to working with you in the future! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.