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BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I was extremely pleased with the service and..." I was extremely pleased with the service and professionalism! Jamie was patient and delivered great customer service! She answered all my questions and explained all the technical things that I honestly have no idea about. I felt very comfortable and she walked me through the whole process. Great service!
Business response:
Hello, we're happy you found Jamie to be so supportive during your experience here at BMW of Catonsville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"I put a custom order for 540 M Sport and was ready to..." I put a custom order for 540 M Sport and was ready to pick it up. Unfortunately my CA was out for covid-19 quarantine. So I contacted David Lee and asked if anyone else would be available to assist. David responded promptly and apologized for the situation even though it was not under his control. He made sure his team would be available to assist me. Sigis and Joe made an arrangement for me to pick up the car and to return my current lease. Everything went very smoo... read more
Business response:
Thank you for sharing your positive experience working with David! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
"Jae was great- very patient, and professional! He asked..." Jae was great- very patient, and professional! He asked questions, to better understand my needs, and definitely delivered. I would definitely go back, and even recommend him to a friend or family.
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
"Met with Jae Lim. He was very friendly and made sure to..." Met with Jae Lim. He was very friendly and made sure to get us what we wanted. Very knowledgeable about the vehicle and extremely helpful throughout the process. Made for a very pleasant overall experience.
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
"2020 was a chaotic year for so many reasons. Yet, Luis..." 2020 was a chaotic year for so many reasons. Yet, Luis showed that customer service and perseverance are the things Catonsville believes in and strives to deliver to its customers. Not only did Luis get the car of my dreams and affordable finance options, but he drove the vehicle over 400 miles in order to deliver it to me in-person. That level of commitment is unmatched based on the four other dealerships I've purchased from in the past. He is a true professional a... read more
Business response:
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
"Brittany just provides the best service and is always..." Brittany just provides the best service and is always available for questions. Very professional and helpful! I recommend her for all service needs! She’s the best!
Business response:
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
"After my parents used Kevin for 4 of their BMW..." After my parents used Kevin for 4 of their BMW vehicles... It was my turn. Kevin was patient, knowledgeable and treated me as if I was family. I wanted this purchase to be solely my own. There was zero pressure and Kevin was able to give me the best deal and a brand new X3 right in time for my birthday.
Business response:
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"It’s always a pleasure getting service done at BMW..." It’s always a pleasure getting service done at BMW Catonsville. Brittany offers great customer services. She’s always willing to go the extra mile to assure I am satisfied. Thank you Brittany !
Business response:
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We hope you continue to choose us for all your automotive needs! Take care!
"Very happy with Harold and service at BMW. They were..." Very happy with Harold and service at BMW. They were quick honest and had attention to detail. I will definitely return in the future to buy
Business response:
Hi Hatchman, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.