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BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Professional, knowledgeable and friendly experience every..." Professional, knowledgeable and friendly experience every time I lease my car and take in for service. The salesperson,John Treat, answered all my questions and helped guide me through my decision.
Business response:
Jodi-altman, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Korey was a total superstar. He made purchasing my 740..." Korey was a total superstar. He made purchasing my 740 relatively pain-free. He was able to answer all the questions I had and knew everything about the car. Korey even cam by the house to demonstrate the features of the car, and he programmed the garage door opener for my new car. I will definitely come back to BMW of Catonsville and lookup Korey. It looks like I'll be back sooner rather than later, my wife has her eye on a BMW X7.
Business response:
Hi Ric, thank you for taking the time to leave a review for us at BMW of Catonsville. We're happy we could meet your expectations! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Given the fact that we purchased during the pandemic..." Given the fact that we purchased during the pandemic service was very professional and personal while maintaining social distancing. What we wanted mattered; we weren't rushed or treated like just a sale or a commission.
Business response:
We strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for the high star rating, and have an amazing day!
"The team at BMW of Catonsville was easy to work with and..." The team at BMW of Catonsville was easy to work with and made my buying experience a pleasure. John Treat was easy to work with and we were able to do most of the paperwork in advance allowing for time savings when we arrived to sign the paperwork.
Business response:
Congratulations on your new vehicle, Jtmaz! John will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
"Harold Blackwell was wonderful to work with, offering..." Harold Blackwell was wonderful to work with, offering honest and and thorough communication throughout the buying process. I would recommend this dealership to a friend
Business response:
Brandon, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
"BMW Catonsville Service Department is the best in MD...." BMW Catonsville Service Department is the best in MD. Exceptional Service. My Service Manager, Keon Tobin is the best in the business, professional, courteous, and honest. The entire Service Department and staff are World Class. I will only take my car to them.for any service needed.
Business response:
Hello, thank you so much for your kind words about our service team. It means so much to us to have your trust in our business, and we are proud to have earned it! Please don't hesitate to reach out to us if you ever need anything else. Safe travels!
"Customer service was impeccable and Brittany was very..." Customer service was impeccable and Brittany was very pleasant! I really appreciate the assistance and the information about the tires! Never had a service advisor so knowledgeable!!!!
Business response:
We're pleased to hear that you found our staff to be so knowledgeable and helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!
"It’s always a pleasure going to get my car serviced. My..." It’s always a pleasure going to get my car serviced. My service advisor Keyon always takes great care of me. Very nice and Professional. Always give 100%
Business response:
Hi Lisa, thank you for your kind review; we are happy to pass along your comments to Keyon here at BMW of Catonsville! We want all our customers to feel this way when leaving our dealership!
"Harold Blackwell took great care of us! He had his..." Harold Blackwell took great care of us! He had his paperwork in order & walked us thru the car buying system without a hitch! Excellent customer service!
Business response:
We are so happy to read such a great review about BMW of Catonsville! Please don't hesitate to reach out if there's anything additional we can do for you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.