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BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Key to Owning a Car is the service department" I have owned alot of cars in the last 4 decades. Buying a "new one" always concerns me as I have had such lousy experience with service departments. My experience with BMW of Catonsville, specifically Keon was fantastic. I could not believe how smoothely (except the time it took to get the loaner - which i do not blame on Keon) every aspect went. The initial phone calls, getting the appointment, dropping it off, staying informed, quick service and then the check out. Great job,... read more
Business response:
Hello, Thank you for taking the time to share your easy service experience with Keon at BMW of Catonsville. We appreciate our customers time and do everything in our power to make the most of your time. Have a great day!
"My experience working with John Treat at BMW of..." My experience working with John Treat at BMW of Catonsville on the lease of my 2019 X5 was exceptional. John was very responsive to my initial inquiries and attentive throughout the entire process. I was very pleased with John's ability to communicate with clarity so that I always felt informed. As a customer, I felt that my needs were appropriately addressed at all times and that John went above and beyond to exceed my expectations. I would not hesitate to contact him aga... read more
Business response:
Hello, Thank you for taking the time to share your exceptional lease experience with John at BMW of Catonsville. We want all of our customers to feel informed during the entire process so this helps make your decision easier. We hope you enjoy your new X5!
"My experience here was one of the best. Korey Mathews and..." My experience here was one of the best. Korey Mathews and Jin were very helpful in my car buying process. i would highly recommend them to anybody wanting to purchase a car with no headaches at all.
Business response:
Hello, Thank you for taking the time to share your wonderful experience with the dedicated staff at BMW of Catonsville. Your recommendation means so much to us and we're so happy to have earned it. Enjoy your new ride!
"I would like to thank Linda Serpe for the Excellent..." I would like to thank Linda Serpe for the Excellent Customer Service she has been providing me for over 10 years. Thank you Linda again
Business response:
Hello, Thank you for taking the time to share your wonderful experience at BMW of Catonsville. We are so thankful for your 10 year of commitment to our dealership. Have a great day!
"My service advisor Keon Tobin provides me with Excellent..." My service advisor Keon Tobin provides me with Excellent customer service every time I visit BMW.Thanks Keon for taking care of all your clients.
"It’s a nice experience to work with Joe Feng. He is very..." It’s a nice experience to work with Joe Feng. He is very professional and helpful, always be there to answer all my questions and explain the technique details.
Business response:
Hello, Thank you for taking the time to share your wonderful experience with Joe at BMW of Catonsville. We want all of customers to feel confident in their purchase before moving forward. We hope you have a great day!
"Joe is an awesome new vehicle client advisor, who is..." Joe is an awesome new vehicle client advisor, who is knowledgeable, patient and professional. During the entire shopping process, he walked through different packages and options with us to ensure our needs are met and help find the dream car we want. Thank you!
Business response:
Hello, Thank you for taking the time to share your wonderful service experience with Joe at BMW of Catonsville. We are pleased to hear that Joe was extremely helpful during this process. We hope you keep our service department in mind for any future service needs. Enjoy your new ride!
"Keon is the best!" Just brought my X5 in for service today for a last minute appointment with a tire problem. Keon Tobin quickly assessed the problem and also noted that routine maintenance was also due at this time. He was able to have all the work completed for me - while I waited!!! Whenever I have any service questions, he is always available by phone to answer my questions. BMW of Catonsville is very lucky to have Keon as a Service Advisor - he is by far the most professional and friendly advisor I've ever worked with!... read more
Business response:
Hello, Thank you for taking the time to share your wonderful experience with Keon in the service department at BMW of Catonsville. We appreciate our customers time and understand the importance of time. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
"I came from VA for the car that I wanted and had a great..." I came from VA for the car that I wanted and had a great buying experience with Benn and Sam! The entire process was smooth and quick.
Business response:
Hello, Thank you for your wonderful review of your recent car buying experience from BMW of Catonsville. We are pleased to hear that our staff made this process simple for you. We hope you enjoy your new ride!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.