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BMW
- Automotive
- Charlotte, NC
About this business
Location details
6950 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After being drove crazy with advertisements wanting me to write a review? Here ya go! I will NEVER buy another car from this place in my life and have already put the breaks on my fiancé from buying an M4 from Hendrick. Explanation? I bought a used 325 there and they told me how great the Hendrick auto guard was so I purchased it with the car. Two years later? My clear coat starts flaking off the bumper on my car. After numerous calls I finally take the day off work to drive 4 hours to have my car fixed only to get some half... read more
If you didn't buy your BMW from Hendrick, DON'T take it there for servicing. Three times, we have taken our 2003 325i for servicing with a passenger air bag service code. Twice, they stated it was the "BUCKLE" on the seatbelt. The ONLY issue with that is there is NO electrically or chip in the buckle!!! This year doesn't have the seatbelt sensor. They were very nice to charge a $95 dignoastic fee. After wasting half my day at the dealership, I call BMW escalation support with my concerns. At that time, he advised there was a... read more
Business response:
Kristy Granados, thank you for sharing about your most recent visit. I would like to discuss this with you in further details. Would you please contact me at your earliest convenience? You can call me directly at, (704) 566-2396, Rusty Reeves, Service Manager.
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Came in early this morning for a 7:30 am appointment to replace the under-engine splash shield, ordered on August 5, 2015, for my 1999 328iS w/M package. After 30 or so minutes the service advisor tells me they ordered the wrong part. Which means it came in around the 7th and no one checked to see if it was the correct part for my car - until today. Rather disappointed. 8/18/15.
Wish I could give the Independence location zero stars- terrible service department - didn't think there could be any dealership worse than the Northlake location but I was wrong - more interested in you giving them 5 stars on their emailed survey then taking responsibilities for their incompetence, lack of parts in stock and vehicle serviced as promised
Business response:
Marie Indiviglio Russo thank you for letting us know about your experience. We strive on a daily basis to give excellent customer service to all our guests, and I do apologize that you have had an issue here at this dealership. Please allow me to look into your situation and see what happened, and see what we can do to rectify this for you. Again, I do sincerely apologize and either myself or the Service Manager will be in contact with you.
All this time passes and wasted lives of our lives. Let us seize the opportunity doing good things and be all good movement
Been on the "waiting list" for the airbag recall since November. I was told it would be a "few weeks" and would get a call when inventory came in. Still haven't received a phone call. I guess I'll just take the chance that my passenger doesn't get hit with metal fragments/shrapnel if I get into an accident....
Business response:
Hi Corey Riser. Thank you for reaching out to us. The entire staff strives to give excellent customer service to all our guests, and I do apologize that you have had an issue here at this dealership. I have reached out to the Service Manager and he has asked me to give you his contact information. He said that we will get you in right away, and that he too apologizes for the situation. His name is Rusty Reeves and his # is 704.566.2396 or you can email him at Rusty.reeves@hendrickauto.com with your personal contact and he wi... read more
Situation has gotten out of hand!!! Sister purchased 2008 BMW 535i Friday 1/30/2015 Hendricks Honda in Hickory. Car broke down while I was driving it Saturday 1/31/2015 in Charlotte. That less than 24 hrs!!!! Exhaust blowing white smoke. Vehicle wont stay started. Was able to get the car to limp to Hendricks Honda in Charlotte. I was told Saturday that Monday car would be towed to Hendricks BMW (thats where the car was originally shipped from to purchase in Hickory) because they weren't able to repair it. Well its Monday now... read more
Business response:
Mr. Johnson, thank you for the follow up. The simple reason why we stated that " the store where she purchased the vehicle from is technically the customer that brought this car in yesterday via tow truck" is because when the vehicle was dropped off by the tow truck, the towing company only gave us the Hendrick Honda's store information, meaning we still do not have your sister's contact information. Feel free to send a private message here and we will contact her directly.
Really not impressed with the service department, waiting 30 minutes to pick up my car, disorganized and disappointing in the level of customer service. I could buy a car faster than I can pick up my car from service.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 7,439 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.