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BMW
- Automotive
- Charlotte, NC
About this business
Location details
6950 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was horrible💃
Business response:
Thank you for taking the time to leave us your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (704) 321-4851 to discuss this further.
I did not visit your shop. I am not sure why you are asking me for my feedback. Also my last to calls it took 25 min for someone to answer the phone. Received email to schedule recall and when I call I was told there is no recall on my car. Someone needs to pay more attention what is being send to the customer.
Business response:
Ilija, we truly appreciate your honest feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
I do not recommend you purchase a car from here if you reside out of state. We faced many challenges with the representatives when it came to taxes and titling the vehicle. We had a bad experience purchasing our X7. I emailed the general manager twice but did not receive a reply. This was our 3D car from Hendrick BMW and 4 th BMW. We did not feel like a valued customers like the years before.
Business response:
Here at Hendrick BMW, we strive for excellence, and are disappointed to hear that you received anything less. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 321-4851 when you have a chance. Thank you, and we look forward to hearing from you.
RecommendedThey came to me to perform a needed safety recall concerning an airbag since I couldn’t come to them at this time. Mathew arrived on time and completed job in less than 30 min.
Business response:
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
This was my first purchase of a BMW and I spent weeks searching for a certified pre-owned 5 series that checked all the boxes. Prior to purchasing, I was ensured that my certified pre-owned 540i would be "like new" in order for it to even be sold as such. The following day after purchasing I noticed that part of the front bumper had come slightly unclipped and that a portion of the windshield had been scratched with a razor blade in an attempt to remove a sticker. I immediately took pictures and contacted the salesperson. Af... read more
Business response:
Richard Boatwright, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 321-4851 when you have a chance. Thank you, and we look forward to hearing from you.
Purchase a Rx350 ... no inspection done prior to purchase. After 4months I was contacted to bring the car back for a STATE INSPECTION. Just had the oil changed. And this is how the car was sold to me !
Business response:
Hi Kimbula, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
I contacted this dealer through their web site asking for a out the door price on a vehicle (net price including taxes, fees, registration, etc.). They responded that it was in stock and when would I like to test drive it. I have driven many so I responded that I only needed to drive it if we come to terms on price, I then asked again for the out the door price. It's been almost thee days and nothing....crickets. I even went back to the web site and asked again during a chat, that person said they would check on it and get i... read more
Business response:
We hope you are willing to give us another chance. Please reach out to us at (704) 321-4851 so we can work towards a resolution.
Hendrick BMW Northlake has had my car since last Wednesday. Yesterday, my service advisor, who is wonderful by the way, sent me a text letting me know my car was ready and to click the link to view the invoice and pay. I did within a minute. Then the service advisor texts me and says my credit card was declined. I look at my account and the money is gone and I have an approval code. I call Capital One, they show it's approved. Today we did a 3 way call and Capital One gives the advisor the same approval code he has as a deni... read more
RecommendedNot real happy with this service trip. When I called and made appointment I specifically asked for a state inspection which they totally didn’t do. Also, a cap from my front bumper was missing when the car was returned. I’m just hoping this isn’t a downhill trend.
Business response:
Suzanne, thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact (704) 535-0885 at your earliest convenience.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 7,439 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.