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BMW
- Automotive
- Charlotte, NC
About this business
Location details
6950 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One caveat here: I NEVER use the dealer to service my cars. Instead I rely on EuroEnvy Autowerks because they do significantly better work. That said, I had to get the airbag replaced under the Takata recall. It took nearly two hours to do what should have taken, at most, 30 minutes. At least the service writer was professional and the waiting room was nice.
Business response:
Mr. Anderson, we appreciate your feedback and welcome customer input to improve our day to day operations. I will be sure to pass this onto our Service department to make them aware of your experience. Thank you for the feedback and I hope that you give us an opportunity in the future to earn your business.
I really thought that bringing my car to a dealership would be a different experience from the privately owned garages that have been servicing my car. I was incorrect about that assumption. Not only do my spouse and I feel taken advantage of but I also feel as if we have been taken as fools. After spending over $1300 the cars issues are still not fixed. What has me the most upset is that after supposedly fixing a specific part, driving it home only to find that it is still leaking, had it towed back to the dealership and no... read more
Business response:
We appreciate your feedback and thank you for making us aware of your experience at our dealership. I passed this onto our Service department to make them aware of your experience. If you would like to send me your best contact information in a private message, I can have the Manager contact you.
It is too bad BMW is trying to turn the ultimate driving machine into a Toyota by sticking inferior 4 cylinder engines into most of their vehicles now. Very poor decision just to save a couple of MPGs. Of course, now you pay a premium for a real BMW, but that is fine. Who is the idiot making these decisions?
Bait and switch sales techniques - very dishonest about what the Certified Pre-Owned Warranties and Service Warranties actually cover.
Business response:
We appreciate your feedback and thank you for making us aware of your experience at our dealership. I passed this onto our Service & Pre-owned departments to make them aware of your experience, and was told that our Sales Manager has contacted you about what happened. I hope that the outcome is to your satisfaction. I hope that you give us an opportunity in the future to earn your business. Thank you.
If you guys only knew how these people drive those cars. I've been watching them drive up and down Independence for 3 years. This dealership and the Lexus dealership. No thanks. They're lucky they haven't killed some one so far. Wish I had a video for today's guy...
Business response:
Hello Annie, We appreciate you reaching out, and thank you for making us aware of your experience. The safety of our staff, guests and everyone around us is very important. If you would feel comfortable, we would really like it if you could reach out to our New Car Director, Matt Niess, and discuss with him what happened. He can be reached at 704-566-2338. Thanks again
I hate to feel like being taken advantage of. And that's exactly how my experience. I extremely dislike the service given. Oh, I did get a "wash and vacuum" not to mention pay for service that I didn't need. I will be taken my business elsewhere. We absolutely won't be patronizing this center again! But it will be investigated to see if indeed I was charged when not necessary and attempting to overcharged on matters not existing. Thanks for what?????
Business response:
We appreciate your feedback and thank you for making us aware of your experience at our dealership. If you would like us to look into what has happened please private message us your contact information and who you dealt with, and we will get back to you.
Took 2.5hrs to put a patch on my tire. Had no loaner cars ended being a waste of the day.
What I think??? I think that my fiancé a hard working devoted man to this company who wanted to make it his career was let go due to a past angry friend who was not stable and picketed outside saying they hire basically dishonest employees!! This man is clearly unstable instead of standing by their dedicated employee they gave into a so called now homeless loser to save their reputation! I thought this company was great as he spoke highly of them, truth is when it comes down to it , do they stand by the " workers" hard worki... read more
The paperwork was never put through. I bought a car but after driving a few days didn't like it but past the 3 day rule so looked else where for a car and found one I liked but found out he paperwork from 2 /3 weeks prior was never processed! Had to wait for my new car. Now it's been 40 days and still waiting for my refund on the extended warranty. Conveniently no one is avail.
Business response:
Vicki, Thank you for posting a review about your visit on Facebook. We strive to give excellent customer service to all our guests at every touch point. I would like to discuss your visit in further details, please reach me directly at 704-566-2393, Jhoda Edquist, CPO Car Director.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 7,439 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.