This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Escondido, CA
About this business
Location details
1557 Auto Park Way, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
John was the service advisor on the 325i recall of the tail lights. He was very friendly & courteous. Most of all, he was very helpful with the recall service. Thank you.
Amanda Kelly (sales) and Shawn Quinn (financing) were friendly, knowledgable, responsive, respectful, and resourceful. What's not to like? I had a good experience here.
I am really impressed with the BMW Escondido Service Department. John Coons (service) provides a truly personal experience, and is very knowledgable, responsive, and friendly.
Going into service ina dealership is always a hassle, however Michael Duplessis makes it a really easy. I loved the past 2 visits with Michael. He is easy to talk to & he listens.
Business response:
Thank you for the positive feedback! We appreciate your business and are glad that Michael was able to help you out. Don't hesitate to contact us if we can be of assistance in the future.
'11 328i Sedan (pre-owned courtesy vehicle) First-time BMW owner, and was overwhelmed by all of the choices and options. Amanda Kelly did a great job of explaining the models and packages. Not only was she an excellent resource for BMW-related questions, she was extremely accommodating with regards to scheduling times to view and test drive. When I decided to take some time to evaluate other options for a vehicle (BMW of Escondido was the first dealership I visited out of several different manufacturers), Amanda was complete... read more
Business response:
Thank you for the positive feedback about your recent BMW purchase! We are so glad that we could assist you with this big decision and help you find the car that is perfect for you. We strive for 100% customer satisfaction, and we're glad we were able to meet your expectations. We also look forward to providing excellent service to you upon your first service visit. We hope you are enjoying your new BMW!
Amanda and Sheri are extremely professional and their service is outstanding. After a disappointing and unprofessional experience at another San Diego based BMW dealership, I was very pleased with the results of my experience with Amanda and Sheri and would highly recommended them to anyone looking to lease or purchase a BMW.
Business response:
Thank you for the positive feedback! Amanda and Sheri appreciate your kind words, and they're glad they could help you out! We'll be happy to assist you if there is anything you need in the future, just let us know!
I was helped out as soon as I got there. Amanda fought for me to get the best possible price. She took all aspects into consideration. She also got me more for my trade in than I htought was possible. Amanda made sure my car was loaded too! She was very helpful and knowlegdable about everything. It was a very comfortable sale. There was no pressure.
Business response:
Thank you for the positive feedback! Providing a positive car buying experience for our customers is our commitment. We're so glad that your car buying experience was an enjoyable one for you. Please let us know if there ever anything we can do to assist you in the future. Enjoy your new car!
Normally I find dealing with auto dealerships a very distasteful experience. From the sales people, to the finance people, to the service people, they don't seem to understand the proper way to treat customers and that knowledgable and courteous service goes a long way to maintaining a profitable customer base. It's all about the dollar and the turnover, the customer be damned. Amanda Kelly at BMW of Escondido is different. She made the buying experience nearly pleasureable. She was pleasant, responsive, and actually listene... read more
Business response:
Thank you for the feedback. Amanda is a true asset to our team and we're glad that she was able to make your car-buying experience an enjoyable one. Please let us know if there is anything we can do to assist you in the future.
I have purchased or leased 5 BMWs from Escondido BMW (Brecht) since 2002. My last sales adviser was no longer there so I began working with Sheri Martinez. Sheri is a true professional and one of the nicest ladies you'll ever meet ! She is a busy lady but was always able to accommodate my business travel schedule. After the initial test drive of the F30, I let her know that the car did not "do it for me" and we began looking for other viable options. Never in a hurry and always attentive to listen, Sheri was able to hone in ... read more
Business response:
Thank you for the positive feedback. We'll be sure to let Sheri know of your kind words. Our number one goal is to provide 100% customer satisfaction to our customers. We're glad that you had an enjoyable car buying experience and we appreciate your continued loyalty. Be sure to let us know if there is ever anything we can do to assist you in the future. Enjoy your new 335is!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 809 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.