BMW

cptab 

on DealerRater

20 years ago

I arrived an hour before closing time and proceeded to look at the 3 series models in the lot. A salesman arrived and explained that all the cars were locked because they were about to close (in an hour!!!). It was immediately clear that he didn't want to deal with me. After many questions, many minutes, and after practically pressing my face against the windows to get a peek, he finally went inside for a key. At this point, I was a bit aggravated, but since I wanted to see the vehicle, I stayed. The salesman also began maki... read more

rogerdodger 

on DealerRater

22 years ago

Never again will I bring my 530 to this dealership for service. I had to go to Passport in Maryland to buy the car because of the rude experience I had with the salesman and now I have found that you must fail a personality test to work in any department. The phone operator was nice so they will probably fire her soon for not pissing off her share of customers. I guess I'll go back to the dealer where I bought it. I know they value my business. John Duggan in sales and Keith Renner in service are the best 

yojo 

on DealerRater

22 years ago

I purchased A Used BMW 1998 528i with 57,000 miles on it. A couple of days after I purchased the vehicle, while driving on the interstate from DC to Richmond Va. at approximately 55 mph, the vehicle started to vibrate and the steering wheel shimmied. I took the car to Merchant's Tire in Richmond and had my balanced. Driving back to DC the vibration and shimmy continued. I have taken the car back to BMW of Arlington three times, and they claim the vibration and shimmy is normal and refuse to fix the problem. STAY AWAY FROM TH... read more