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BMW
- Automotive
- Alexandria, VA
About this business
Location details
499 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude,takes things personal,should not been in the Business
Business response:
Good morning, We're so sorry to hear that you were disappointed with your visit to our service department, and would love to look into the issues you described. However, we haven't been able to find you in our system based on your DealerRater username. If you have the time, please send your full name and a preferred method of contact to careteam@bmwofalexandria.com and a manager will reach out. Thanks, looking forward to helping you out! Best, BMW of Alexandria
Issue 1. On their web site the dealership makes the point of a free loaner car. Read the contract carefully! If there is an accident you are on the hook for the difference between what your insurance company pays and the cost of a new(er) car. This effectively transfers all risk/costs of offering the service to the person who is unfortunate enough to get hit in DC area traffic. Issue 2. Two weeks after the having my vehicle repaired. Same error messages, same issues.
I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked into business office. The financial officer was trying to sell the car warranty. As soon as I say "NO" to ignore the warranty. He thew the paper right in front at me and ask me to sign the paper. I might not buy a $70,000 vehicle but the used mini is still cost me money to buy it. I was decided to leave but since the sale man was really helpful I just let it go. Two days later aft... read more
The people are very nice but the quality of the work in the service department leaves much to be desired. Under warranty things get fixed but once you are paying out of your pocket you can be assured it will be in the shop repeatedly. Problems that you indicate get "fixed" only to recur and another solution, which you pay for, is recommended. In the end you start paying thousands of dollars with no assurance that the work will actually fix the problem. My advice, once you are out of warranty find a mechanic that actually kno... read more
The experience was pretty bad from the sales process through ownership of the car. I've had to service the car twice in less than a year for engine issues. Not what I expected from a well maintained car.
On April 23, 2014 I purchased a CPO 5 series from BMW of Alexandria. This was the 3rd CPO 5 series I have purchased but the first one from this dealership. Initially everything was fine. My sales person Hugo Cuz was great and he worked with me to get the deal done. I want to be clear that my rating is no reflection on him. The next day I had a malfunction with on of the parking cameras on the car. I was not too alarmed because I figured it was something that could easily be taken care of. However what happened next was total... read more
Their Service department is the worst. If you need an oil change, break pads or wiper replacement go there. If you need anything more that like an alignment or something a bit more complicated ..Good luck, my advice is to stay away. For example, they recommended 2alignment within two moths or less the 2000 miles apart from each other. This bad alignment caused the front tires to get damage irregularly. Their assessment was that it was a regular wear??? in 2K miles the tires go from being good to that bad after their bad alig... read more
Business response:
Marvin, We apologize for the delayed response AND that you had such a negative experience with our Service Department! Thank you for the feedback but this is not how we treat our customers and if there was a misunderstanding/misdiagnosis we plan to take full responsibility. Our General Manager is very concerned and would love to hear from and do anything he can to negate the incident over the summer. If you would, please email CareTeam@BMWofAlexandria.com and he will be in touch with you as soon as possible. We apologize for... read more
We arrived at the dealership w/our own financing and the desire to buy a 2014 black on black.BMW X3 28i. We were in the dealership a full 10 mintues before anyone said anything to us. Kamal finally approached us and I explained what we were looking for. He said that the dealership did not have any 2014 BMW black on black X3 28i's at all- "The go to fast." The also did not have any 2013 or 2012's because BMW only changes cars every seven years (wtf?). Needless to say, this was not going well and I was definately at the point ... read more
Business response:
Maria, I'm truly sorry that you did not have a good experience at our dealership. Our goal is to assist every client to the best of our ability in a courteous and efficient manner. Like many business, sometimes there are more clients than their are helping hands. Although we were fully staffed, this was the situation on Sunday – the last day of the month, typically a very busy day at a dealership. Although we regret that you had to wait 10 minutes before receiving assistance from Kamal, please understand we must attend to al... read more
Pauk Blakeman efficiently provided an internet quote to me for a 2013 BMW X1 xDrive28i. Among the four Northern VA and MD suburb (Sterling, Fairfax, Rockville, and Alexandria) BMW dealers that I received quotes, Fairfax was the winner (lowest out the door price, including all taxes and fees). Paul Blakeman is the worst loser -- he will inundate you with SPAM e-mails, even knowing that you have placed an order with another dealer. Repeated attempts to remove myself from his SPAM have been fruitless -- thank goodness for SPAM ... read more
Business response:
Thank you for your well articulated review. (btw - I have not been on the TV show you referenced) I often have to walk the line between too much follow up and not enough. I seems that I have crossed that line. All feed back, both positive and negative, is helpful in improving the way I assist my clients. Since this review is anonymous, if you contact me directly, I will remove your email and contact information from by database and cease further follow up. Sincerely, Paul H Blakeman
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.8 star rating with 2,682 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.