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BMW
- Automotive
- Alexandria, VA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
499 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
As great as my sales experience was at this dealership, my first service experience wasn't so great. The customer service person missed several details, we had to bring the car back for them to finish the work they promised to complete. So, I gave the customer service rep a not so great review when BMW called. The next time I brought the car in to be serviced, I got the same customer service rep (uh-oh). He remembered me this time, and he pulled a complete 180 on service levels. He was very detailed in his call on what was d... read more
We went there to buy 328i 2008 model. He started the conversation by saying that he needs minimum 5 rating when BMW customer service calls for our feedback. We start negotiating the price without any test drive for that car. I asked for the test drive and he told me that i will do test drive when i buy it and take it home. I thought that was kind of rude. I gave my offer thinking that car has premium package. He took that offer and came back saying that it might be ok but i have to pay for floor mate. I then realized that th... read more
This dealership is a joke, and BMW needs to revoke their agreement to allow the AV group to sell their cars. This dealership clearly gives BMW an Awful name. From the Sales to the Service. I will NEVER buy another car from them.The Management staff is as smart as my car tire. and to top that off they are full of empty promises. I thought giving them all 1's on my evaluation would make a difference, instead it got me a phone call asking why would I lie about my experience. It is worth the drive to go to VOB, or Passport.
I went to this dealer to get more information about the new BMW 328 convertible, and to test drive the 328 coupe, as it is the same platform and the convertible is not out yet. I was ignored within the dealership for 30 minutes - I can only speculate that it was because I am a woman, and had my small daughter with me. When I went back to the front desk and requested to speak with someone again, Ms. Lee came in response. She as condescending, abrupt, and flat-out refused to let me test drive the vehicle. I will be writing to ... read more
Bought my vehicle in October of '06. After my purchase, they were unable to find my extra set of keys or manual for my vehicle. I was told that another salesperson gave my manual to another customer and they didn't know what happened to the extra set of keys. VERY UNORGANIZED. So, they claimed that they would reorder both and I could pick them up the following week. Needless to say, it is mid-February and I STILL HAVE NOT RECEIVED EITHER. After multiple calls and multiple excuses and pointing the finger...still hadn't been o... read more
I took my 2003 325XI in for a level II inspection (60k insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word for it and didn't get a second opinion --shame on me). My main complaint is that after spending about $3700 to get my car serviced and repaired you think they'd at least wash it!! This is the only BMW dealer I've taken my car to that hasn't washed it after servicing it! Sometimes it's the little things that really make a differ... read more
This was absolutely the worst visit I've ever had. Despite not being responsive when I dropped off my car for an emergency repair, I had high hopes for this dealership. I've been a BMW owner since my first car (11 yrs so far) and have always appreciated the service aspect of BMW dealers. NoVa is truly the exception, BMW of Arlington the ring leader of bad service. After having needed repairs performed, I was charged nearly double the price for parts and overcharged on labor. I researched other independent shops and found muc... read more
I was in looking for a CPO BMW today. I haven't made my decision yet, because I'm waiting to see the extent of the damage of the accident listed in the CarFax history report. This would be my first BMW purchase, but I am not impressed with the service I recieved. My sales person seemed to be agitated because I was asking him to explain the warranty information. I wasn't finished negotiating when he kept insisting that the manager would not agree to lower offer. (which he did!) I was very adament about seeing the ACCIDENT rep... read more
My car battery repeatedly died after having the alternator and battery replaced. It took three visits to finally diagnose and repair a simple problem - corrosion on a cable linking the alternator to the engine - they kept insisting I had left the dome light on (which I had not, and which is a neat trick considering I drive a 328i convertible that doesnt even have a dome light!). Service advisor was impossible to get on the phone - dodged my calls and disappeared for hours. I had arranged to pick up my car after hours with a ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.8 star rating with 2,682 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.