BMW

lordraven 

on DealerRater

14 years ago

These people are the most rude people I have ever seen. Not only did they treat me like crap, the service manager chris smith actually said never bring your car back here again, after legal action was threatened after they said they released my car AFTER telling me they would not release it to anyone but me. After I did get my car from them, they gave it to me with my left tailight completely inop. I would not recommend this place to my worse enemy. They give BMW a bad name. The best thing that could happen for BMW is if thi... read more

itsJim 

on DealerRater

19 years ago

My care was towed into Winslow on Halloween. A diagnostic exam showed that cylinders 1 and 4 misfired (241 Misfire Fault). Winslow suggested replacing plugs and boots on all cylinders. Agreed to that and paid $400. A week later, same problem. I called Winslow and they said they would pay for the tow if it was the same problem. They did a diagnostic test again and cylinder 4 had the same misfire fault. Now they tell me nothing is wrong and then charged me for the towing. Both of THEIR diagnostic tests show the same problem, b... read more

rustyholzer 

on DealerRater

19 years ago

Waited 20 Minutes before I was even greeted for service. Staff was short and rude with all communication. Talked down to us like we were stupid. Sat and waited over 3.5 hours for a service Kim said would only take about an hour. After 2 hours we found a manager to find out about our car(Kim could not be found). Tim acted like he could care less about our concern and told us it was just about done...1.5 hours later another guy drops off our keys and says we are all ready. Invoice was not so bad- price-wise, and the work seems... read more