BMW

4.6

Automotive
Orlando, FL

About this business

Automotive Auto Repair Motorcycle Dealers Motorcycle Repair

Location details

9750 S Orange Blossom Trl, Orlando, FL, 32837, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:00 a.m. to 6:00 p.m.
Sun	11:00 a.m. to 5:00 p.m.

4.64,589 reviews

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wilson417

12 years ago

"False Advertising on Cars.com. Refused to honor internet..." False Advertising on Cars.com. Refused to honor internet price and Sales Mgr (Patrick) and Salesperson (Santos) were very rude and insulting. I reported this dealer to the FTC, Better Business Bureau, FL Attorney General, Dept. of Agriculture and Consumer Services, Dept. of Hwy Safety and Motor Vehicles, Cars.com, and Fields General Manager. After speaking with Cars.com, A Regional Sales Mgr explained to me that the Dealer is in complete control of their prices li... read more

Business response:

I apologize that you had this experience and this is not something we're used to hearing. Rarely, our vendor sites (i.e. Cars.com, Autotrader, etc.) may have incorrect or outdated information and so it's always best to either check out our website or contact us directly to verify pricing. I'd like to discuss this more in depth with you if it's not too late and see what I may be able to do to help. Please contact me at either mromero@fieldsauto.com or at 407-956-6300. Thank you, Mic Romero, General Manager.

ripcurl382

14 years ago

"Fields BMW in Orlando / Tropical Ford in Orlando ..." Fields BMW in Orlando / Tropical Ford in Orlando Since posting my review, the Dealership Manager called me to inquire about my experience and seemed sincerely apologetic. Santos was my sales rep at Fields BMW and seemed very nice and helpful. However, his sales manager got involved and the shadiness began. I was looking at a 2006 Lincoln Navigator they had on their lot. I had them bring the vehicle to the Ford Dealership next door to get checked out before I purchased it... read more

Business response:

We sincerely apologize for the experience you've had in the past, however, in the past several months we've made a number of changes to our staff and would hope that you will give us another opportunity to serve you. Best Regards, Mic Romero - General Manager (mromero@fieldsauto.com).

jvillgir

15 years ago

"Very bad experience!!! first i was pushed in to vehicle..." Very bad experience!!! first i was pushed in to vehicle that i was not interested (demo) supposedly because it was the only one i could get financed, second after refusing to that the salesman (Hector Rosario) started playing around with numbers to get me into the car i wanted and the car he was selling me was way overpriced, after looking at some numbers he took me out on the lot to see cars i told him 100 times that i only wanted LOW milage he tried showing me a ... read more

Business response:

Thank you for your comments and feedback. We apologize for your experience in the past. We have made several changes to staff in the time since your review to ensure that all of our customers have both a fast and pleasant experience and that experiences like this don't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Mic Romero, Manager. (mromero@fieldsauto.com).

lovemyBMW!

16 years ago

"We are not new to BMW, we have owned ten BMWs in th last..." We are not new to BMW, we have owned ten BMWs in th last twenty years. The majority of our other BMWs were bought from the BMW dealership near our home(within five miles). Despite buying so many cars, we were somehow "forgotten" by our salesman who not only failed to recognize us when we walked on the sales floor, but when we had prospective buyers call him, he did not return their calls. When a recent ad ran in the Orlando Sentinel advertising a lease promotion o... read more

Business response:

I hope the BMW is working out for you. We appreciate your kind words and your continued business. I will make sure to pass your kudos along to Santos. Best Regards, Mic Romero, Manager (mromero@fieldsauto.com).