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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"The absolute worst service I've ever received from any..." The absolute worst service I've ever received from any service department.. talk to general manager said he would get with them and call me back tomorrow and that has been at least a month ago.
Business response:
Teresa, we are disappointed to hear this and apologize we haven't yet followed up; however, we think it's fair to clarify what happened here. You brought your vehicle to another shop for AC work prior to coming here, at which time they replaced many parts trying to fix this issue. This made it complicated for our team to determine the full extent of the repairs needed, as we do use factory parts. I did speak with you multiple times once you initially reached out. Please don't hesitate to get back in touch if you'd like to di... read more
"I had the worse experience ever at this dealership. Had..." I had the worse experience ever at this dealership. Had an issue with the recently purchased pre-certified BMW X1that was sold to me with the steering wheel a little off. Did not have the time to take the car in do to my work schedule and when I finally took it in I had to pay for the alignment even though the car was sold to me that way. I initially spoke to the manager which said that they would not cover it because it had been 60 days. I waited for the GM Luis R... read more
Business response:
I am very sorry to hear that you have had a frustrating experience. I do want to clarify that the alignment on your used car was checked and repaired after the safety inspection. Since you have owned and driven the car for over 60 days now, there are certain things that are out of our control, but we are happy to address your concerns to the best of our abilities. I would be more than happy to discuss the specifics of the work that was performed and answer any additional questions you may have. Please give me a call at your ... read more
"Fields BMW on OBT stinks. Don’t buy a car from them, they..." Fields BMW on OBT stinks. Don’t buy a car from them, they lie and steel. They are trying to steel $600.00 from us right now. We’re not finished with them yet. I’ll keep you posted.
Business response:
Scott - This feedback is very concerning to read. We strive to deliver a transparent purchase experience, and we do not run our business to mislead or take advantage of our guests. I would appreciate the chance to speak with you to see what I can do to help straighten this out. If you are willing to discuss this, please give me a call at your convenience. Thank you, Mikhail Bouzko - New Sales Manager - (407) 956-6300
"People taking advantage of people, I had a repair covered..." People taking advantage of people, I had a repair covered by an extended garanty... first they put more hours than the factory requirments, second they told me my first payment on top of factory requirements was 350 dollars, then 175, they add 50 dolars on top of that and I end up Paying 228$, and Noone was able to explain why, I have the conversation, with the agent and al the numbers do not match, they just Ad labor time, so the bill can be more! It is a shame ... read more
"DO NOT TRUST a word this dealership claims on the..." DO NOT TRUST a word this dealership claims on the condition of their used vehicles! I had several conversations with Jeff at the dealership, he assured me the 1yr. old car with 9k miles was in great shape. I had taken a Saturday and drove 3hrs. each way to purchase the vehicle. Upon viewing the vehicle I found 8 different areas on the exterior of the vehicle that had imperfections, scratches and curb rash on a rim. This was no inexpensive vehicle either, they were asking... read more
"Fields BMW is a dishonest dealership. When I bought my..." Fields BMW is a dishonest dealership. When I bought my car Michelle Febrilet kept hard selling me to buy a treatment for my car called cilajet. I told her know what she was relentless and made numerous false representations about how it was used on president Trump’s helicopter and she said if I ever have a problem they would promptly take care of it. I paid $1295.00 for two $15 and hour employees to slap something on my car. The finish I was promised and I also paid... read more
"Fields BMW is a dishonest dealership. When I bought my..." Fields BMW is a dishonest dealership. When I bought my car Michelle Febrilet kept hard selling me to buy a treatment for my car called cilajet. I told her no but she was relentless and made numerous false representations about how it was used on president Trump’s helicopter and she said if I ever have a problem they would promptly take care of it. I paid $1295.00 for two $15 and hour employees to slap something on my car. The finish I was promised and I also paid to... read more
"With my Mercedes E350 Coupe I was always very happy with..." With my Mercedes E350 Coupe I was always very happy with Fields in Lakeland. Switched to BMW i3 and used Fields South Orlando: At each of last 3 services there was a hassle, but this time my frustration level boiled over: absolute unprofessional customer service while being tricked and ripped off. First they needed to do a software update and changed just the battery for $1,100, then they ran their ‘computer scan’ and told me that they have to change some SCS’ses ... read more
"Real condescending! Unless you’re buying a new BMW,..." Real condescending! Unless you’re buying a new BMW, they’ll make you feel like they’re doing you a favor selling you a car
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.