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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"They made a mistake and tried to make me pay" I took my BMW 550i to dealer since my lights were not working. They told me I would need to replace the Light Control Module which was $1325+Tax. I understood that and was fine paying it. They had to order it from another dealer location so I had to leave car there. They did give me a loaner car a 2015 BMW X1. It wasn't as nice as my car but it took me from point A to B. While waiting two days later I get a call from the dealer and they got the LCM installed but they had to repr... read more
Business response:
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Frank Fernandez, General Manager.
"Bad service " Went in for an oil change that took almost three hours with only three cars in the service area when i showed up at 9a.m. Was told that it was 110$ and i explained to the service rep that I paid 83$ last time for an oil change on the same car. He said my car is a 540i which is a V8 and takes more oil, ignoring the fact that I paid 83$ last time i was there. When my car was finished and washed, it sat for thirty minutes extra outside the service area as the rep spoke with someone that he seemed to know personal... read more
Business response:
I apologize that you had this experience and this is not something we're used to hearing. I'd like to discuss this more in depth with you if it's not too late. Please contact me at frank.fernandez@fieldsauto.com or at 407-956-6300. Thank you and I look forward to speaking with you. Sincerely, Frank Fernandez, General Manager.
"NOT A BMW CAR DEALER" On July 31, 2015 I was at the Fields BMW south dealership on Orange Blossom Trail, after being at the dealership for five hours, I was ready to sign a lease on a red 2015 335i. After negotiations with Mikhail Bouzko we agreed on $55,000. Since it's a 2015 they wanted to get rid of the car and of course 31st of the month. As I was about to sign the contract I noticed the price went up to 57,000+. They added 1,800+ on the deal for the trade of my 2014 335i BMW that I lease in September of last year, neit... read more
Business response:
Please see our existing reviews on Google, Yelp, Dealer Rater, etc. which demonstrate that we make every attempt to ensure the highest level of customer satisfaction. Should any current customer or potential customer have questions about our commitment to excellence, please feel free to contact me at (407) 956-6300 or via email at frank.fernandez@fieldsauto.com. Sincerely, Frank Fernandez, General Manager.
"Interesting day that could have gone better" I have never had bought a car from Fields BMW before and thought I would give them a try. I was from out of town and they had a particular car that I wanted to upgrade to. I entertained their "e-price" feature on the vehicle and received a timely reply with the new price on the car. It took them two days to follow up from there, and in the mean time I submitted a finance pre-approval. Maria contacted me and we eventually came to terms on a deal, this include me putting a deposit ... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields BMW South Orlando has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. The type of behavior you described is not tolerated within our organization. I invite you to visit us again and experience the new Fields difference. You may also contact me, Frank Fernandez, the new General Manager at (407) 956-6300, or via email at frank.fernandez@fieldsauto.com if you have an... read more
"Lack of response by GM" I wrote a review on here regarding my negative experience with a used car. Mr Frank Fernandez responded to it and left his phone number. I called hoping to work it out and he never called back. So much for customer service. From a General Manager.
Business response:
Thank you for your feedback in the past. In the time since your review, Fields BMW South Orlando has changed Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Mike Torre, General Manager over at BMW Winter Park at (407) 628-2100, or via email at mtorre@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your auto... read more
"1.5 Hours Wasted Waiting for a Salesman" I went to Fields South Orlando because I was interested in a 2014 M4 they had in stock. It was Sunday March 22, 2015 at 4:00 when I arrived. When I announced myself at reception, I was told everyone was busy but if I waited in the lounge someone would be with me. Half an hour later, a salesman asked me what I wanted, and I told him I wanted to drive the M4. He walked me out, and I told him, I didn't need to see it as I had already researched the car they had on the lot. Rather I want... read more
Business response:
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. I apologize for your experience - this is not an experience we're used to hearing and certainly one we do not want to repeat. Customer service our number 1 priority and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please contact me at your earliest convenience at either (407) 956-63... read more
"Used car" I was sold a used car that needed $3500 in repairs 1 month after purchasing it. The salesman knew i would be driving it out of state and it was an unsafe car. After contacting them about the isdue and bringing it to another Dealer to fix,,They would not cover the cost.. The Other dealership stated that there would be NO WAY. They didnt know about the defects. I will never use them again or recommend them. SHADY
Business response:
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. This is not something we're used to hearing and customer service is our top priority. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300. Thank you, Frank Fernandez, General Manager.
"Owner" The service was good but the service advisor advise me about the leaking oil cover. He stated that a common issue. I have own BMW for sixteen years and my last BMW was fourteen years old and didn't leak. I find that odd. When you buying a BMW car your paying for quality and Germany engineering.
Business response:
Thanks for your positive comments. We appreciate your business and your feedback. On the other subject, it is our responsibility to properly diagnose and repair any issues that may arise. Please let me know if I can help in any way. Best Regards, Mic Romero, General Manager.
"They transfer my tag and registration without my..." They transfer my tag and registration without my knowledge with no money or trade transfer. I was pulled over by the officer on my way their the next day, and to my surprise fined $114 for each citation. I missed work (out for works pay) , out $248 for tickets plus, parking . They know it was illegal and never made good on their word that they would refund me. I have spoken to the GM and the financial Guy who states he would send a check out. I have spoken to the cashier ... read more
Business response:
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Mic Romero, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.