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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Fields customer service sucks" I had to wait almost 2 weeks to reserve a loaner and when my car was not ready was told I could only drive loaner 50 miles a day. Considering that the average person has to make numerous stops and during the weekend has to run errands... 50 miles was unacceptable. I had to call a friend to take me around Bc I didn't want to pass the mileage. This is the main reason that I rather drive to Sarasota of BMW to get my service done. They always give me a loaner (even though I didn't purchase my car ... read more
Business response:
Thank you for taking the time to supply us with these genuine evaluations of your experience with our team here at Fields BMW South Orlando. I apologize for the long wait you encountered. Please make contact with me at your earliest convenience, so that I may personally attend to your grievances and concerns. Thanks for your time and I look forward to communicating with you. You may reach me by phone at (407) 956-6300, or via email at frank.fernandez@fieldsauto.com. Best Regards, Frank Fernandez, General Manager.
"Arm rest replacement" Arm rest was damaged during prior service event. The service manager instructed me to return the vehicle for inspection and replacement. The dealership replaced the armrest free of charge. The vehicle was cleaned and returned to me promptly. The service manager apologized for the inconvenience and I was on my way. Thank you.
Business response:
Thank you for leaving Fields a 5-Star rating of Fields BMW South Orlando! We appreciate your business and look forward to your next service interval. If you have any questions, or need anything further, please don't hesitate to give me a call at (407) 956-6300. Thanks again, Frank Fernandez, General Manager.
"Pre-owned Jeep Trailhawk " Car not clean and showed poorly. Didn't come to agreement and walked. Manager called later and accepted our offer. Had an appointment to pick up the next day, the salesman nor manager was there. No one seemed to know about our deal, the car was still not clean. Waited a painful 2 hours to close a cash deal.
Business response:
I hope this note finds you well. I certainly apologize, on behalf of our organization, for this bad experience – it sounds like it went from bad to worse. This is very disappointing to hear, but we hope you will give us another opportunity to make it up to you. Please feel free to reach out to me, as I would appreciate the opportunity to discuss this situation personally and work to restore your faith in our organization. You may reach me via email at frank.fernandez@fieldsauto.com or by phone at (407) 956-6300. Kind Regards... read more
"Waiting car AFTER service was done" No complain for Michael Crenshaw ,he was very nice and helpful. After service was done I was told to wait outside and someone will bring me my car after service,when it's 90 degrees outside I believe no one wants to wait for car more then 30 min,they simply forgot about me,when I came back to register lady(unfortunately I didn't ask her name)gave me my key and I found my car on the parking lot!!!i totally understand that it was busy,but that's not the way you should take care of your cust... read more
Business response:
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. You may reach me via email at frank.fernandez@fieldsauto.com or by phone at (407) 956-6300. Sincerely, Frank Fernandez, General Manager.
"New Tire Purchase and Installation" I purchased 4 new tires to be installed.I dropped car off at roughly 1 pm on a Friday. Was told car would be done by 5 pm. I was the last customer to leave the dealership when my car was finished at 7 pm. Later that same evening, my low tire pressure indicator came on for my rear left tire. I returned the car to the dealership the following morning. I was told the tire did not settle properly and that it was adjusted and problem solved. That Monday morning (two days later) the low tire pr... read more
Business response:
I am very disappointed to hear that you found our service to be below your standards. We would like to know more about your specific encounter. Please contact me so that I may personally address your issues and resolve any outstanding matters to restore your faith in our dealership. You may reach me via email at frank.fernandez@fieldsauto.com or by phone at (407) 956-6300. Kind Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.
"Time to make BMW special again. " Did not even get service appointment made for. Plug the key in and came up with a few hundred dollars in trivial "services". Didn't seem to understand the purpose of this visit. Said not needed yet. Yep all this from the key. Ohhh wait, now that we have done what the key said,, darned if now we see the light and why you came in in the first place. Yeah,,, that'll be a thousand dollars on top of the hundreds we've already hooked on you. And seriously, I understand flat/book rate for labor...... read more
Business response:
I am very disappointed to hear that you found our service to be below your standards and I apologize for any inconvenience. We appreciate you taking the time to provide us with such candid feedback of your experience with us. I would appreciate the opportunity to speak with you, so that I may personally address your issues and resolve any outstanding matters and work to restore your faith in our dealership. You may reach me by phone at (407) 956-6300, or by email at frank.fernandez@fieldsauto.com. Thank you and I look forwar... read more
"first time I had a good experience " I was in and out quickly which was a Christmas miracle because since I owned my car I've had nothing but issues. I'd never buy another BMW ever again as there is only fields dealerships in the Orlando area. Also BMW USA is a below average company do not buy a certified used car as It means nothing. With mine it came with one odd wrong tire size and they claimed the paperwork showed 4 correct tires and I must have switched one over myself to make it look like they had made an error....ser... read more
Business response:
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"Communication! " I had an appointment at 9:30AM. I did not have transportation and was going to wait figuring that I was in early and the task (spark plug change) shouldn't be too time consuming. I waited outside and my car was not pulled into the shop until 10:40AM. I waited until about 1PM and I had a friend pick me up and told the guy at the desk to notify me when the car would be ready. My friend arrived at about 1:30. We had lunch and went to the mall. It was around 3PM when I called and asked the status of my car that... read more
Business response:
Thank you for your feedback, SalAntTag. I am very disappointed to hear that you found our service to be below your standards and I apologize for the inconvenience. We would like to know more about your specific encounter. Please contact me so that I may personally address your issues and resolve any outstanding matters and hopefully, restore your faith in our dealership. You may reach me by phone at (407) 956-6300, or via email at frank.fernandez@fieldsauto.com. Kind Regards, Frank Fernandez, General Manager.
"Great service until the end" Very disappointed to watch the "lot boy" taking my M3 for a joy ride around the parking lot. Not acceptable for this type of dealership.
Business response:
Thank you for bringing this to our attention. We are terribly sorry to hear about your experience, Inrobts. Unprofessional behavior like this is certainly not tolerated within our organization or within the Fields Auto Group and we've taken the necessary corrective measures with our staff to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. You may reach me by phone at (407) 956-6300, or via email at frank.fernandez@fieldsaut... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.