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Brew Brothers Reno
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Ordered delivery to the room ($15 delivery charge + 15% tip is automatically added) for the steak salad. As you can see in the photo it looks like they've cut down on portion size for the steak, which was a bit overcooked/dry. Steak salad was also missing the Lavash bread that was supposed to come with it. I don't think I would order this again, especially for room delivery to Eldorando hotel/casino.
Business response:
We sincerely regret to learn about your disappointing experience with the steak salad delivery. We apologize for the issues you encountered, including the portion size, overcooked steak, and missing Lavash bread. We take pride in our food quality and service, so we're concerned to hear about these shortcomings. We appreciate your feedback as it helps us improve.
Vegetarian foods are so hard to find at not only Brew Brothers, but in the whole The Row complex, where it is located. The place seems nice, and the hostess recommended the cauliflower tacos, but then the server apologized when I asked if the battered cauliflower was fried in the same cooker as the chicken or other meats. I didn't even stay for a beer, and they did have a nice selection. Tables were clean and decor was quite nice, and they let me sit at a corner table away from crowds. I wish there were more options than a s... read more
Business response:
We regret to learn about your experience, Alicia. Your feedback on vegetarian options is valuable to us. Please excuse any inconvenience.
Food so so and overpriced. Service pretty standard. But here is the thing. There on a Tuesday for lunch. Restaurant about 1/4 full. Hostess asks if a high top is ok. I can count 7 regular tables by the high tops. I say "those really hurt my hip. I would prefer a table". She audibly sighs and rolls her eyes and then makes us stand there for almost 10 minutes before sitting us at what was obviously the worst table in the joint. What awesome service. You sure showed me who is boss
Business response:
Please accept our apologies for the experience you had at Brew Brothers Reno. We strive to provide excellent service to all of our customers and it's disappointing to hear that we fell short in this instance. We will address this issue with our staff to ensure it doesn't happen again. Thank you for bringing this to our attention.
Eldorado hotel reno. Complete garbage. I ordered some nachos and Mac & cheese from this place. First off I walked the 5 minutes downstairs to pick up my order because it was an extra $16 to walk it up to my room. The nachos are a bag of chips with dried up over cooked shredded chicken, hardly and "shredded" cheese that is burnt. Not nacho cheese. Craft! About a 1/2 spoonful of refried beans but they took the refried out and just sprinkled a couple beans in it. The Mac & cheese is suppose to have crumbled bacon on it. Oh i... read more
Business response:
We apologize for falling short of your expectations, Joe. Your feedback is invaluable to us and we will address the issues you experienced with our nachos and Mac & cheese.Thank you for taking the time to leave us a review.
Guys please make sure chicken wings are fully cooked and tender. You guys will give us a stomach infection serving the chicken wings still looking pink!
Business response:
We appreciate you taking the time to provide your feedback, Cristal. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Burnt Ends, taste delicious yet too much fat. Great atmosphere and very good service. Will be back to try other menu items.
Business response:
We appreciate your feedback, Robyn. We apologize for the issue with the burnt ends and will address it with our kitchen staff. We're glad you enjoyed the atmosphere and service and hope you give us another chance to impress you with our other menu items. Thank you for choosing Brew Brothers Reno.
We went there last night for dinner and was really disappointed. We ordered 2 beers that tasted stale like the taps were dirty and the waitress brought out the largest size even though we didn't ask for it. We ordered pastrami sandwich which was very small but tasted good. The bbq platter was terrible! Everything was smothered in bbq sauce. We expected some bbq sauce but it was layered on thick so we couldn't even taste the meat. Overall just a bad experience and a waste of money.
Business response:
We apologize for your disappointing experience at Brew Brothers Reno. We take your feedback seriously and will address the issues with our beer taps and portion sizes. Thank you for bringing this to our attention.
The people that work at this place seem to be very preconceived. The bigger lady working at the door at night collecting money does not like black folks and she made it very clear in New Years Eve to my group of friends. I'm very very disappointed in the astablishment.
Business response:
We appreciate you taking the time to provide your feedback, Chelsea. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Worst place to eat. The hostess was rude. Took for to get in and when we finally get in they take our order then tell us they are out of the food we ordered after we wait an hour. Abso ridiculous. we walked out and being we are out of town I just wantws to leave this bad review. Other people were unhappy also
Frequently asked questions about Brew Brothers Reno
How is Brew Brothers Reno rated?
Brew Brothers Reno has a 4.3 star rating with 1,668 reviews.
When is Brew Brothers Reno open?
Brew Brothers Reno is closed now. It will open at 11:30 a.m.