This profile has been claimed by the business owner or representative.
Brew Brothers Reno
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Returned recently ordering the same as usually and found the food preparation was "off." The margarita pizza was still good, but the chicken sandwich was not good with seems to be boiled chicken which is the worst for a sandwich. The Apple salad was bad using the same chicken and the veggies were not fresh. Twice we experienced unsatisfying meals. We thought the first bad experience was just a bad day for the food preparers, but two times. The restaurant must have changed cooks. I have to give this restaurant 2 stars fo... read more
Business response:
We appreciate you dining with us, Kingston. We're glad you enjoyed your overall experience and we hope to welcome you back to Brew Brothers Reno soon.
Well, this place has gone downhill. $23 steak Caesar salad has the tiniest, most thinnest slider of beef. Yeah this is new. The Caesar dressing also tasted like it is no longer housemade. I have been going there for this salad for over 20 years and now it has become a total rip off item on their menu. I am so sad. I mentioned it to the server said he's been there for two years and he acted like he didn't know nothing about the state being less than before. Then he spoke to the cook and said they have went to a smaller cut of... read more
We went here two nights in a row and had vastly different experiences. The first night was amazing, the server was great and the food was top tier, so we were excited to return. The second night was awful. I ordered the fish tacos and the meat was completely spoiled. The "street corn nachos" had no corn. After alerting the server to the spoiled fish (I didn't mention the nachos), she took them back and removed them from the bill, but didn't stick around for me to order something else, but just brought the check.
Business response:
We appreciate you taking the time to provide your feedback, Jamie. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
the food names on the menu are not like what comes out on the plate. The food itself was mediocre at best. Staff was friendly but I wouldn't be returning here or would recommend it to anyone else.
Business response:
We take your feedback seriously about the menu descriptions and food quality. We appreciate you noting our friendly staff.
Wrong hours listed on their site. Actually closes at 10 PM. I need more characters, this restaurant wasted my night going there for them to be closed...
Business response:
We appreciate you taking the time to provide your feedback, J. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
I ordered "Don's Favorite Steak Sandwich" OMG this sandwich had more avacado mayo you could have greased an 18 Wheeler with it!! I couldn't even taste how well the steak tasted in this sandwich because of the mayo in this sandwich!! what a dissapointment. I guesss "Don" likes to swim in his sandwiches.............I ditched the bread because it was too soaked, mixed the steak with the fries (and jalepeno's) and it was still too much.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Very good old fashioned. Nice selection of liquor. The beer is good but would be 10x better if the glasses were chilled and the beer was quite frankly a lot colder. Didn't have the food. PLEASE CHILL YOUR BEER GLASSES AND SERVE YOUR BEER WAAAAY COLDER. Semi cold beer sucks no matter how tasty
Business response:
We're excited to hear you enjoyed the old fashioned and liquor selection. We'll work on chilling our beer glasses and serving colder beer. Thank you for your feedback!
For those who is paying with credit card be careful. I added a tip and took a picture of the receipt with total i wrote down. On my credit card statement shows they up 6.00 more dollars to the total. Pity of them. But I guess they need to steal money from their customers.
(Docking a star because the business representative used a GPT-written response and didn't address my concerns directly. I agree with Yelp's outlawing of GPT-written content--it should be enforced for businesses as well.) $20 "Smash burger with caramelized onions" Two un-smashed patties, raw onions. Should be able to return a burger when you get *upcharged* $2 for the smash and the restaurant decides its an opportunity to sell smaller patties without using proper technique. I wish they would leave the accolades out of the... read more
Business response:
Thank you for bringing this to our attention. We're concerned to hear about your experience with the smash burger, particularly regarding the un-smashed patties and raw onions. We take pride in our menu offerings and strive to meet customer expectations. We apologize that your meal did not meet the standard you were expecting, especially given the upcharge.
Frequently asked questions about Brew Brothers Reno
How is Brew Brothers Reno rated?
Brew Brothers Reno has a 4.3 star rating with 1,793 reviews.
When is Brew Brothers Reno open?
Brew Brothers Reno is open now. It will close at 10:00 p.m.