This profile has been claimed by the business owner or representative.
Brew Brothers Reno
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 10:00 p.m. |
absolutely SUCH disappointing service. whoever the server is in the back on the phone at 5:30 oct 28 is the rudest woman i've ever met in my life. never ever will i come here again and you should save yourself the trouble by avoiding this place
Business response:
We apologize for the negative experience you had at Brew Brothers Reno. We take customer service seriously and will address this issue with our staff. Thank you for bringing it to our attention.
Was seated and not served. Complain to the manager and she stated that during shift change it is normal not to get served for 30 minutes. No apology just poor customer service. It's a nice place to sit, trying to wave down a waitress. Will be not coming back.
Business response:
We apologize for the poor experience you had at Brew Brothers Reno. We appreciate your feedback and will address the issue with our staff to ensure better service in the future. Thank you for bringing this to our attention.
Terrible, overpriced food and drinks, $60 for 2 people. Atmosphere and service is decent though. DONT GET THE CHEFS SPECIAL
Business response:
We apologize for your disappointing experience at Brew Brothers Reno. We appreciate your feedback and will take it into consideration to improve our pricing and menu options. We're glad you found our atmosphere and service to be decent.
This place used to have really great food....WHAT HAPPENED??! I got a bacon bbq burger with a salad & it was terrible. Barely anything on it & it was very overcooked & dry. I VERY rarely yelp or post anything to social media, so you know it was bad if I'm on here talking about it. Go somewhere else....Lucky Beaver has amazing burgers & far better drinks. With ALL the many awesome restaurants in Reno now, why would anyone go here? & the waitress never came back to check on us, not once. Very disappointing.
Business response:
We apologize for the disappointing experience you had at Brew Brothers Reno. We strive to provide excellent food and service, and we're sorry that we fell short this time. We appreciate your feedback and will address your concerns with our team. Please give us another chance to make it right.
I wrote a review back in September 2022 regarding the decline of the restaurants at "The Row" you will get frozen French fries, a steak burger how vague is that? $30.00 by the way.. I grew up here, and it's sad...so yea Ryan says he wants to know more about my experience... but no way to contact him..I remember when Gregg went to Italy and training before La Strada opened..but you try to go to the website and it's not available nor is Ryan who uses a template for his written response, only to give a dismissive response such ... read more
Absolutely terrible service needs to step up no personality from service. Taps don't work just seems miserable
By far the worse experience I've had in very long time. If I could give 0 stars I would. Waited over an hour to be seated, ordered drinks that took 15 minutes to get to the table. My wife ordered the Waygu sliders that were way over cooked, the equivalent to two coal briquettes on buns. On a side note with her order, it does not come with fries. I ordered the Brew Brothers Burger. I was asked how I liked it cooked and stated medium rare. I also asked to add bacon. It came to the table well done, charred all the way through ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Nathan. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
I think it's time to take Brew Brothers off the list which really saddens me. This has long been a go to for our family but both the food and service are lackluster and that coupled with the higher prices no longer make Brew Brothers an appealing option. We stopped in for lunch on Sunday and the restaurant was fairly quiet with no line to be seated. We found seats at the bar and had to wait quite a while to order our drinks. We each tried a different Hefeweizen and they were both really tasty and fresh. The food was quit... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kristine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Brew Brothers Reno
Food is average. Service is horrible. Girls working behind the bar have a combined IQ of 7. And that's being generous. At least pretend that you want to help me.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Frequently asked questions about Brew Brothers Reno
How is Brew Brothers Reno rated?
Brew Brothers Reno has a 4.3 star rating with 1,668 reviews.
When is Brew Brothers Reno open?
Brew Brothers Reno is closed now. It will open at 11:30 a.m.