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Brew Brothers Reno
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 10:00 p.m. |
I seriously tried for years to like this place. About 8 years ago , it was fantastic. Portions were good ,flavor was there, staff actually cared. The last handful of times I tried, the food portions were tiny and even the taste kind of went downhill for the rising prices. Staff has a high turnover and dosent care. They are super cheap and you can tell on portions. Def skip this place. There are so many better places in midtown for the price .
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Food was not the greatest Service wasn't that great either Burger was dry Steaks came out cold Waited 15 minutes to get my drink after they took my drink order
Business response:
We value your input. We apologize for the issues you experienced during your visit. Thank you for sharing your experience.
It's not awful; it is what it is, but my pastrami sandwich was what it should not be. Pretzel roll was soaked in pickle vinegar on one side and half the pastrami inside was cold. I told the bartender, "I guess I could eat it..." He was sympathetic enough to say, "I wonder what's going on back there...I'll let them know." He didn't even suggest that the change it. I was tired from travelling and just needed some food. Anyplace else would have said, "Let's get you a new one."
Business response:
We value your input and apologize for any inconvenience during your visit. In the future, please don't hesitate to ask to speak to the manager on duty for assistance. They will always attempt to remedy any issues to your utmost satisfaction.
Ordered delivery to the room ($15 delivery charge + 15% tip is automatically added) for the steak salad. As you can see in the photo it looks like they've cut down on portion size for the steak, which was a bit overcooked/dry. Steak salad was also missing the Lavash bread that was supposed to come with it. I don't think I would order this again, especially for room delivery to Eldorando hotel/casino.
Business response:
We sincerely regret to learn about your disappointing experience with the steak salad delivery. We apologize for the issues you encountered, including the portion size, overcooked steak, and missing Lavash bread. We take pride in our food quality and service, so we're concerned to hear about these shortcomings. We appreciate your feedback as it helps us improve.
Vegetarian foods are so hard to find at not only Brew Brothers, but in the whole The Row complex, where it is located. The place seems nice, and the hostess recommended the cauliflower tacos, but then the server apologized when I asked if the battered cauliflower was fried in the same cooker as the chicken or other meats. I didn't even stay for a beer, and they did have a nice selection. Tables were clean and decor was quite nice, and they let me sit at a corner table away from crowds. I wish there were more options than a s... read more
Business response:
We regret to learn about your experience, Alicia. Your feedback on vegetarian options is valuable to us. Please excuse any inconvenience.
Food so so and overpriced. Service pretty standard. But here is the thing. There on a Tuesday for lunch. Restaurant about 1/4 full. Hostess asks if a high top is ok. I can count 7 regular tables by the high tops. I say "those really hurt my hip. I would prefer a table". She audibly sighs and rolls her eyes and then makes us stand there for almost 10 minutes before sitting us at what was obviously the worst table in the joint. What awesome service. You sure showed me who is boss
Business response:
Please accept our apologies for the experience you had at Brew Brothers Reno. We strive to provide excellent service to all of our customers and it's disappointing to hear that we fell short in this instance. We will address this issue with our staff to ensure it doesn't happen again. Thank you for bringing this to our attention.
Eldorado hotel reno. Complete garbage. I ordered some nachos and Mac & cheese from this place. First off I walked the 5 minutes downstairs to pick up my order because it was an extra $16 to walk it up to my room. The nachos are a bag of chips with dried up over cooked shredded chicken, hardly and "shredded" cheese that is burnt. Not nacho cheese. Craft! About a 1/2 spoonful of refried beans but they took the refried out and just sprinkled a couple beans in it. The Mac & cheese is suppose to have crumbled bacon on it. Oh i... read more
Business response:
We apologize for falling short of your expectations, Joe. Your feedback is invaluable to us and we will address the issues you experienced with our nachos and Mac & cheese.Thank you for taking the time to leave us a review.
Guys please make sure chicken wings are fully cooked and tender. You guys will give us a stomach infection serving the chicken wings still looking pink!
Business response:
We appreciate you taking the time to provide your feedback, Cristal. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Burnt Ends, taste delicious yet too much fat. Great atmosphere and very good service. Will be back to try other menu items.
Business response:
We appreciate your feedback, Robyn. We apologize for the issue with the burnt ends and will address it with our kitchen staff. We're glad you enjoyed the atmosphere and service and hope you give us another chance to impress you with our other menu items. Thank you for choosing Brew Brothers Reno.
Frequently asked questions about Brew Brothers Reno
How is Brew Brothers Reno rated?
Brew Brothers Reno has a 4.3 star rating with 1,793 reviews.
When is Brew Brothers Reno open?
Brew Brothers Reno is open now. It will close at 10:00 p.m.