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Broadstone Sports Club
- Sports Clubs
- Folsom, CA
About this business
Location details
820 Halidon Way, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
The front desk ladies are extremely rude and got mad at me for bringing friends when we asked for guest passes and paid for them. They claimed we had "already used our guest passes" which was in fact not true. Extremely unhappy with the lack of respect showed by staff and most definitely will not be renewing my membership or saying anything but negatives about broadstone. This is also not the first time these front desk ladies have given me issues claiming i did stuff that in fact did not happen. Their seems to be a major bi... read more
today the woman from front desk don't know anything about registration of swim team, but tried to argue with me, saying registration already stopped on 2/5, but that's for prior swimmer , registration still open until April . took me long time to explain the info she supposed to know. upset.
Business response:
Hi Ann, thank you for reaching out. We are truly sorry to hear about your experience at our club. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the club manager so that we may ensure a similar experience does not happen again.
I really don't like to leave bad reviews, but when I do it's to let the ownership/management know that they need to improve when they don't ask. First the pros! * Some really nice and caring employee's (some). Some knowledgable training staff who are very nice as well. Smaller clubs usually mean more friendships. * Masters swim team has great people and a couple of good instructors! That was the primary reason for joining. Now the cons! * They don't know how to manage the pool and I was repeatedly poisoned by the pool w... read more
Business response:
Hello Michael, thank you so much for the feedback and we apologize for the delayed response. We use your feedback to help better improve our club. We'll be sure to share your comments with the upper management. Thank you
Good classes Relaxed atmosphere Kids club is like Lord of the Flies: Imagine a room filled with a handful of video game consoles and internet-ready computers occupied with a mix of 7 to 14 year olds with no adult supervision... a disaster. Younger kids waiting patiently in line for their turn at a game just to be muscled out of the way by a bigger kid with no consequences. It's just not a good idea to have children regulate themselves. Sure the gym will tell you there's an employee in the room at all times however nearly e... read more
Business response:
Nick, Thank you for your comments regarding the Kid's Club at Broadstone Sports Club. It's summer vacation for kids and the kids club is a popular area of the club for kids to engage in a host of fun activities. In addition to the Kid's Club, the club hosts other popular children's programs such as our summer camps, tennis camps, and on our amazingly successful swim team. We have a system in place in the Kids' Club for computer use. We have a sign-in sheet located in the computer room, and there is a 20-minute limit if ano... read more
Why = Why is everyone afraid to mention how much the club costs? Is it like a cult? If you talk about price you're kicked out? Seriously, just post the prices. Unless they need you to come in so they can cast a spell on you and rope you into a bad deal. Weird.
Horrible place to send your kids when they are are infants to 6 years of age. I have heard nothing but story after story from local parents who are not pleased with the child care at this facility. We have also had our own horror stories. In the infant/toddler room my son (who is 4) was riding a tricycle outside and accidentally fell off. As his arm was stretched on the ground, a girl rammed into his arm with a bicycle. The girl who caused the accident, wasn't reprimanded in anyway and told not to do that again. My son later... read more
If you have got children between the ages of 7-13, expect them to be stuck in a room that offers mainly a sedentary experience with a TV, Computer games, video games and crafts. Do not expect there to be any fitness activities for your children. Oh wait... they do offer "Family Yoga" once a week at 4:30 (while people are working!). In fact, when your 10 year old child is sitting on a stationary bike trying to get in some exercise, with adult supervision and correct workout attire/shoes, by simply peddling at a very leisurely... read more
Business response:
Hello Azi, We wanted to thank you for your time on the phone to discuss your concerns about the length of time involved in resolving this cardio equipment issue. As we discussed, our repair contractor has been out and tried to repair it on number of occasions without a lasting resolution. I am happy we were able to inform you that we are currently in the process of replacing the equipment. As we also explained, the Club does regularly reinvest in our facility and equipment. We are a multi-recreational club that offers fi... read more
We've had a two year membership with Broadstone until I terminated. Main reason is the summer pool access. The place is packed on the weekends with swim team, no place for members to park to sit. It's a mad house. Also in the morning to noon they would block of the main pool for water aerobic. The kids would only be able to swim in a small section of the pool that includes the steps. If you're looking for a place to take the kids for swimming during the summer this is not the place.
Business response:
Thank you for taking the time to leave us feedback. We are sorry to hear that your experience at our club falls short of your expectations. Broadstone Racquet Club is welcoming to all families and is very supportive of community events; we do have busier times, however, there are plenty of opportunities for members who are not involved in a specific club (swim/tennis) to utilize our facilities. We apologize again for your recent experience and hope that you can reconsider Broadstone Racquet Club in the future. Sincerely, B... read more
A Good Club but this club could be much better in fact it could be a GREAT club. The Workout area is frequently hot, stuffy and stinky, the men's and women's dressing room and Yoga room aren't always clean. The employees are always friendly and courteous but the changes that need to be made come from those at a higher level.
Frequently asked questions about Broadstone Sports Club
How is Broadstone Sports Club rated?
Broadstone Sports Club has a 4.3 star rating with 238 reviews.
When is Broadstone Sports Club open?
Broadstone Sports Club is open now. It will close at 10:00 p.m.