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Brooklyn Diner
- Restaurants
- New York, NY
About this business
Location details
155 W 43rd St, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I have been an avid fan and frequent customer of this establishment for over 20 years. I was so disappointed not only by the incredibly rude and poor service I received when I dined before my matinee this past Wednesday. I was so surprised by the nasty manner our waitress spoke to us, I wanted to request someone else but feared for how our food would be treated. The food I was accustomed to being quite delicious in the past, was very mediocre. None of us ate more than half of our food. What once was a regular stop for me, ha... read more
Business response:
We're sorry to hear that your experience was not more positive, Mark. This is not the standard that we strive to provide and we will utilize your feedback to help us improve. We hope to welcome you back for another chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Would not repeat for breakfast. Potatoes cold and meal lacked taste + pricey for what it was.
Business response:
We're very sorry to hear that you didn't enjoy your breakfast, Eric. We'll be sure to note your feedback to help us serve our guests. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We visited (43rd St. location) last Sunday for breakfast and our meals were awful. Very disappointing. I had a nutella waffle and it was so dry it flaked apart when I cut it. It was also small (2 squares) considering it was $18. My daughter had a single plain pancake that was tasteless and her friend had plain waffle (she's quite picky) and they charged $16 for 2 squares of dry tasteless waffle. My friend had eggs and sausage and she said it was just ok. I might as well have flushed $120 down the toilet. We had visited the 5... read more
Business response:
We are sorry to hear about your disappointing breakfast experience. Your feedback helps us improve and your concerns have been noted. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The entire service staff was so busy gossiping that they were not providing service to the very few people that were dining. The manager tried to apologize and say that he guess they were distracted because they were so slow, but he was part of the problem because he was over there talking with them. he offered to buy us dessert, but at that point, we just wanted to get out of there.
Business response:
Your concerns are noted. We sincerely apologize for your experience. Please contact us at (212) 265-5400 to discuss this further. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We were both diappointed with our food. My poached eggs were overcooked and hard. My guest didn't even get the omelette she ordered. We didn't that the time to send it back so didn't say anything. Then while we were waiting to get our check the waiter was chatting with people at another table for ten minutes.
Business response:
Max, we're very sorry to hear that your meal was not more enjoyable. We would appreciate the opportunity to speak with you about your experience and we encourage you to contact us directly at (212) 265-5400. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
It’s a Times Square eatery with not very great options for food. Food took a long time, service was almost aggressive/rushed. People didn’t seem to even know what they had as far as dressings etc. food tasted bland. If you’re ok with needing to add a lot of salt and limited sauce/dressing options and you have time (it took an hour to get our food, we had a reservation). Then go check it out, otherwise there are plenty of better options in and around Times Square for a meal.
Breakfast for two. #1 pancakes- before this, I didn’t believe that it was possible to spoil pancakes — but somehow they managed. Only could force down about 1/3 of one pancake (didn’t touch the other. It was oily, overcooked & tasteless! #2 “Perfect”Brioche French Toast: “Perfect” - NOT!!!! (only marginally better than the pancakes) The only reason I gave it any stars for the food or value: The berries & whipped cream were fresh & good tasting. The coffee was fine. Will NEVER eat there again!!!
Food was good but felt rushed out by the waitress. Person collecting out glasses too at the end nearly knocked my partner over just to collect the glasses. My plate still had food on it when the waitress tried to take it, then took it about 0.25 seconds after I finished. Nice food, poor service just rushing us out when there was hardly anybody even in the restaurant
They did not have French toast! Waiter said, they haven't had it in 3 months! Yet it's on the menu??? Pancake, omlette was ok, bagel luke warm, all in all NOT a Brooklyn Diner! Will not return.
Frequently asked questions about Brooklyn Diner
How is Brooklyn Diner rated?
Brooklyn Diner has a 4.2 star rating with 8,775 reviews.
When is Brooklyn Diner open?
Brooklyn Diner is open now. It will close at 10:00 p.m.