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BRU Burger Bar Fort Mitchell
- Fort Mitchell, KY
About this business
Location details
279 Buttermilk Pike, Fort Mitchell, KY, 41017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Service was very good. I ordered the Burger Snack well done. The burger was not smashed and it was medium. The bottom part of the bun next to the burger was mushy… it seemed like they let a frozen precooked patty thaw out on the bun. Won’t go back.
Business response:
I am so sorry to see your experience was only worth 2 stars. I would love to hear more about your visit at your earliest convenience. Please reach out at 859.331.3888. - Cheyenne, GM
Business response:
I am so sorry to see your experience was only worth 2 stars. I would love to hear more about your visit at your earliest convenience. Please reach out at 859.331.3888. - Cheyenne, GM
Was told I could get a burger medium, Came out well done, did not offer to make it right so I did not eat it and was still expected to pay! Only complaint!
Business response:
Hi there. I am so sorry to hear that you had this experience. Our goal is to give the best service and highest quality product as possible. I would like to speak with you further to better improve and to ensure this does not happen again. Please, call me at 859.331.3888 or email at bruftmitchell@crgdining. - Cheyenne Harmon, GM
Business response:
Hi Kevin. I am so sorry to see that your experience was only worthy of 1 star. I would love to speak with you further to gain better knowledge of where we went wrong and how we can do better. Please, reach out at 859.331.3888 or email at bruftmitchell@crgdining .com. - Cheyenne, GM
Food was great, exactly as we ordered. But this restaurant is TOO COLD for comfort! We always bring a sweatshirt even in the summer. It send a bad signal when the hostess greets you and she is wearing a parka in July! Great food but the dining experience is not comfortable.
Business response:
Thank you for the 4 stars and feedback. It was not our intention to freeze you out and apologize for the uncomfortable dining experience. We look forward to your next visit and to earning that 5th star!
Food was good. Service was not. Food did not arrive timely and eventually were told the waitress dropped it all. She offered us drinks which we accepted and the were charged for them. No manager came around. Then the bill showed two meals each and one comped for the meals dropped. We have been going there for years since it opened. This experience is the worst restaurant experience I can remember in my 40+ years of dining out. Apparently the mishap did not matter to anyone there.
Business response:
Thank you so much for providing feedback about your recent visit with us. I want to sincerely apologize, as you know this is not our standard service. I would love to speak with you further about this. Please, reach out to Cheyenne or Brooke at your earliest convenience. 859.331.3888
It’s so fricking cold inside. It’s difficult to comfortably enjoy a meal.
Business response:
Hello! Thank you for providing us with your feedback. We would love to welcome you back and provide a better experience. Please, reach out to a manager at your earliest convenience. - 859-331-3888, or email us at bruftmitchell@crgdining.
Everything about it was good, except there was an upcharge for french fries.
Business response:
Thank you for the 4 stars, Markus! We look forward to earning the 5th star on your next visit!
Frequently asked questions about BRU Burger Bar Fort Mitchell
How is BRU Burger Bar Fort Mitchell rated?
BRU Burger Bar Fort Mitchell has a 4.4 star rating with 1,865 reviews.
When is BRU Burger Bar Fort Mitchell open?
BRU Burger Bar Fort Mitchell is closed now. It will open at 11:00 a.m.