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BRU Burger Bar Fort Mitchell
- Fort Mitchell, KY
About this business
Location details
279 Buttermilk Pike, Fort Mitchell, KY, 41017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
They were short staffed like most restaurants these days. I don’t fault them for that. Our waitress was nice when she was able to check on us. The salad with salmon and the fish sandwich were good, but the burgers were not very good. Surprising considering they are a burger restaurant. They tasted off… with a lot of condiments oozing off. We had the onion rings for an appetizer and they were very crunchy and overcooked.
Business response:
Thanks Heather for giving us feedback on your Mother's Day experience at BRU. I apologize for the poor food and underwhelming service on this special day. I would love to make this right and invite you and your family back to dine with us. Please, give us a call at 859-331-3888 at your earliest convenience.
We are frequent customers and our service last night was the absolute worst we have ever experienced. 30 minutes for a salad is ridiculous. Our server just disappeared for 15-20 minutes at a time and when she returned she was very rude and just unfriendly. Hey everyone has a bad day but WOW she’s in the wrong business for her personality. It was so bad another couple sat down and it took them 20 minutes to get a beer. Then the server disappeared. They wanted to order food but walked out very angry. Just a bad experience.
Business response:
Hello! I am so sorry to hear about your experience on Mother's Day. As a frequent guest of ours, you know that this was not our best performance, nor our standard. If you are available, I would greatly appreciate speaking to you more about your dinner so that we can correct the issues you experienced. Please, contact Brooke Cason at your earliest convenience. - bcason@crgdining.co or 859.331.3888
There was no beer on tap Food was cold Burger was burnt and dry
Business response:
Thank you, Kim, for taking the time to provide feedback on your experience. We are all disappointed that our glycol chiller (keeps the draft beer lines cold) shut down on us just before the weekend, so I totally understand your feelings! I want to sincerely apologize for your meals on Saturday evening and would love to speak to you further on this so that we can make it right. Please, reach out at your earliest convenience at 859.331.3888 or charmon@crgdining. - Cheyenne, GM
Business response:
Thank you for your feedback. I would really like to hear more about your experience while dining with BRU. Please, reach out to me at your convenience. - Cheyenne, GM 859.331.3888 or charmon@crgdining.com
Business response:
Thank you for your feedback. I would really like to hear more about your experience while dining with BRU. Please, reach out to me at your convenience. - Cheyenne, GM 859.331.3888 or charmon@crgdining.com
Business response:
Hi KimiR. I just wanted to apologize for your experience as it seems that you did not enjoy your visit at BRU Ft. Mitchell. I would greatly appreciate a call so that we can speak about your experience and see how we can make this right. Thank you for your time. -Cheyenne, GM 859.331.3888
The burger buns were soggy and the fries were hard and cold.
Business response:
Thank you Stella for providing some feedback about your experience with us. I am so sorry to hear that your meal was unpleasant and less than satisfactory. I would greatly appreciate speaking with you further about your visit if you have a moment. Please, reach out. -Cheyenne, GM 859.331.3888
Food was served fairly quick but burgers had no taste they needed seasoning. Hamburger bun was hard as a rock (stale) and I feel that the cook should have known it was. I set bun aside and ate burger that is when I knew it needed to be seasoned. Had a beer and didn’t get happy hour price. Don’t think I’ll be going back any time soon.
Business response:
Thank you so much RAaa for sharing your experience with us. I am truly sorry that your visit left you with quite a bit to be desired. I would greatly appreciate speaking with you further about your meal and visit if you have a moment. Please, reach out. -Cheyenne, GM 859.331.3888
The restaurant was freezing. The server for the entire restaurant was also the bartender. The sandwich meat was undercooked.
Business response:
Hi Karen, I am very sorry to see that your visit to BRU Ft. Mitchell was less than excellent. I would love to speak with you further about your experience at your convenience so that we can improve. - Cheyenne Harmon, GM 859.331.3888
Frequently asked questions about BRU Burger Bar Fort Mitchell
How is BRU Burger Bar Fort Mitchell rated?
BRU Burger Bar Fort Mitchell has a 4.4 star rating with 1,865 reviews.
When is BRU Burger Bar Fort Mitchell open?
BRU Burger Bar Fort Mitchell is closed now. It will open at 11:00 a.m.