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BRU Burger Bar Fort Mitchell
- Fort Mitchell, KY
About this business
Location details
279 Buttermilk Pike, Fort Mitchell, KY, 41017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
It was alright. I think the location is not great and there are a lot of younger people working in an environment where people are wanting to drink. While my table was not drinking, I heard multiple employees tell tables they weren't old enough to grab alcohol, but would get someone. Personally, my server and food was just ok.
Business response:
I'm very sorry to hear that your experience was less than stellar, Vares. We hire within the state laws for many positions, allowing us to offer our younger community members a way to earn wages while they are save up for college or their first car. Many team members are of the appropriate age to serve alcoholic beverages and would be happy to assist anyone. Please, reach out to Brooke or Cheyenne at 859.331.3888 so that we can better understand where we can improve for your next visit!
Met friends for dinner. Had table next to bar. Front desk allowed waiting customers to stand at bar and get drinks. Guy kept kicking my chair and leaning over me. Bartender kept splashing water off the bar into our table. Waiter was scatterbrained and we had to ask for things several times. Bread pudding was dry and not good.
Business response:
Thank you so much for sharing your experience with us. We will pass along the feedback about the bread pudding to our Chef and discuss with the bartender about proper cleaning procedures. We look forward to seeing you, soon!
Business response:
Basili, it appears you did not enjoy your food during your visit with us. Please, reach out to a manager at 859.331.3888 so we can get more feedback and improve.
I’m torn on how to respond. Food was great, atmosphere was great, BUT our last onion ring had a 1”-1.5” piece of rubber in it!!! It looked the seal to something maybe fell into the batter, but it sort of ruined the whole meal.
The fries were cold and had to be sent back. I am sure that they just warmed up the fries that we sent back. They were now warm but the insides tasted off. I don't usually eat red meat but sometimes I do and I only go to Bru Burger for GREAT burgers!!!
Business response:
I am very sorry to hear about your fries, WaldaH. I can assure you that we do not reheat food that has been removed from the kitchen, at all. However, we appreciate that you love our burgers, too! Please, give us a call so that we can understand more about your experience to ensure this does not happen, again. 859-331-3888, Brooke or Cheyenne
Our only issue was the attentiveness of our server. She did not come back to check on us. We had to stop her to get a refill. And she was not very friendly. Thus was reflected in the tip that we left her. Could have had more of the condiments on the burger. My Melt your face burger did not have much spice to it.
Business response:
Hi John, I'm sorry to hear about the service issues during your recent visit. Unfortunately, it seems that we dropped the ball and we would like to apologize. If you could please email me at brufortmitchell@crgdining.com I'd love to see how I can make things better. Thank you, Brooke
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would like to get a few more details about your experience at your earliest convenience. Please call us at (859) 331-3888 and ask to speak with Brooke or Cheyenne. Thank you, Bru Burger Bar
Frequently asked questions about BRU Burger Bar Fort Mitchell
How is BRU Burger Bar Fort Mitchell rated?
BRU Burger Bar Fort Mitchell has a 4.4 star rating with 1,865 reviews.
When is BRU Burger Bar Fort Mitchell open?
BRU Burger Bar Fort Mitchell is closed now. It will open at 11:00 a.m.