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BRU Burger Bar Fort Mitchell
- Fort Mitchell, KY
About this business
Location details
279 Buttermilk Pike, Fort Mitchell, KY, 41017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I once mentioned to one of the servers that I couldn’t believe how cold they kept the dining room. She said, “Yeah. We used to offer people blankets!”
Business response:
I am so sorry that the temperature was uncomfortable. While we do provide blankets as a courtesy of our hospitality, it is not meant to be in place of a comfortable temperature for dining. We are currently working on our HVAC system to see how we can combat this issue with the humidity and look forward to having it resolved soon! I do hope the rest of your visit was much more pleasant. - Cheyenne, GM
Burgers were over-cooked. Onion rings were greasy. Told server food was just ok and she didn't ask why. My drinks sat empty for a long time because server didn't check back with us until we called her over from another table.
Business response:
I am so sorry for your experience. What you have described is not our standard here at BRU Ft. Mitchell, yet we clearly dropped the ball. Please, call me at your earliest convenience so that I can gain more understanding of your visit and see what we can do to improve and gain your trust back. - Cheyenne, GM 859.331.3888
Food was great, just as great as downtown location. There is a reason this place was so available and had all time slots available during burger week, on a Friday and downtown didn’t. Service, the service was horrible. They stated it’s been “crazy” with burger week but had less than 50% occupancy and after we waited 20 minutes for just our drink order we had switched waiters for some reason, and after our meal came out before our appetizer I knew we made a mistake coming here. Plan ahead, go downtown. Don’t waste your time w... read more
Business response:
Thank you so much, Michael, for your feedback. While it has been a "crazy" week, that is no excuse for the service you received last night. I have spoken with both of the other managers who were working on the floor to figure out exactly what happened with your table and it sounds like we dropped the ball a couple times. I would love to speak with you further about your experience. Please, give me a call me at your earliest convenience. Cheyenne, GM 859.331.3888
Business response:
I'm so sorry to see that your meal was less than satisfactory. I would love to learn more about your experience. Please, reach out to me at your earliest convenience. Cheyenne, GM 859.331.3888
Business response:
I'm so sorry to see that your meal was less than satisfactory. I would love to learn more about your experience. Please, reach out to me at your earliest convenience. Cheyenne, GM 859.331.3888
Business response:
Molly, I am really sorry you had a poor experience during your visit with us. I would really like to speak with you about how we can do better and ensure that you next visit is closer to your expectations as well as BRU's standards. Please, reach out to me at your earliest convenience. - Cheyenne, manager 859.331.3888
The food was delicious but the service my party received was absolutely horrible. After being seated, our table (of 4) sat for nearly 20 minutes without a single employee checking on us. Meanwhile, there were four servers and a hostess standing around the hostess area talking. When I finally couldn’t take it any more, I got up and asked the bartender if she would take our drink orders (which she did). After another 20-30 minutes with no one checking on us, I approached the bartender again and told her that no one had brought... read more
Business response:
Thank you so much for bringing your experience to our attention. I am very sorry for the service you were provided. I will do some investigating to see where we went wrong and use this as a coaching moment to better improve our service, overall. I will be thanking Belle for stepping in to take care of your party and salvaging the experience. Please, reach out to Paige or Cheyenne at 859.331.3888 at your earliest convenience so that we can discuss how to make this better for you.
Frequently asked questions about BRU Burger Bar Fort Mitchell
How is BRU Burger Bar Fort Mitchell rated?
BRU Burger Bar Fort Mitchell has a 4.4 star rating with 1,865 reviews.
When is BRU Burger Bar Fort Mitchell open?
BRU Burger Bar Fort Mitchell is closed now. It will open at 11:00 a.m.