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BRU Burger Bar Noblesville
- Noblesville, IN
About this business
Location details
350 Westfield Rd, Suite 100, Noblesville, IN, 46060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Business response:
Hi there, it seems that we dropped the ball on your most recent experience with us. We would love to know how we can do better, please reach out to us at (317) 764-2510. Thank you.
Business response:
I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brunoblesville@crgdining.com , I'd love to see how I can make things better.
Bru needs to get their act together. Not enough staff - food is lost it’s wow factor. Oh- and open the dang patio when it’s beautiful out. Telling customers they can’t use your patio is ridiculous.
Business response:
Hi – we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 764-2510 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
Business response:
Hi Scott! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brunoblesville@crgdining.com , I'd love to see how I can make things better.
I love BRU Burger but…. The food came out cold and it was difficult getting refills last night. I ended up giving my wife my water since our waiter was no where to be seen. They were pretty busy and it looked like they were short some waiters as they were all over working. We eat here once a week and it is usually GREAT, but last night they were off their game.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nick. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 764-2510 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Food was terrible. I ordered my burger “medium” it was well done, burnt and dry as if it was pre cooked and just warmed up when needed. I asked for Parmesan aioli on my fries but received just plain tasteless fries. Even the bun was stale and hard. I will never go there again. Unbelievably disappointed. Plus it took three asks for my waitress to bring me water. Terrible experience. I wrote the restaurant expressing my experience but never heard back.
Business response:
Hi Jeff, I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please call us at (317) 764-2510, I'd love to see how I can make things better.
Business response:
Hi there, it seems that we dropped the ball on your most recent experience with us. We would love to know how we can do better, please reach out to us at (317) 764-2510. Thank you.
Our food took over 40 minutes to get to us and then server came out to tell us they were waiting on fries. When food and fries came out they were burnt and crumbs only. The manager just walked around being very loud with personal conversations with other employees. Wry disappointed in our. Is it.
Business response:
Hi Leah, thank you for your feedback. We are sorry to read about how disappointed you were with your visit and we would love the opportunity to speak with you further about it. At your convenience please call us at 317-764-2510 or email us at ckalbfleisch@crgdining.com. Thank you!
We talked to the manager about how “ less than average our food was“ and she said because she’s a woman the other managers don’t respect her so she’s going back to her old store. Basically she said “I’m out of here, I know things here have changed & not for the better, sorry for your luck. “ This to folks that use to be regulars & are just tired of cold fries, cold meat on the salads & the downhill slide the last 6-9 months. Very disappointing & we are done.
Business response:
Jim, While this isn't at all what we'd like to see, I want to thank you for your feedback. I would like to speak with you a little more about this incident and try and see if we can't win you back in some way or another. We only get better if we get information from guests, and sometimes it can be tough to hear. However, I don't want for us to just be written off. Please, when you get the chance, can you call me back at the store at 317-764-2510, or email me at jsanderock@crgdining.com?
Frequently asked questions about BRU Burger Bar Noblesville
How is BRU Burger Bar Noblesville rated?
BRU Burger Bar Noblesville has a 4.5 star rating with 3,204 reviews.
When is BRU Burger Bar Noblesville open?
BRU Burger Bar Noblesville is open now. It will close at 9:00 p.m.