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BRU Burger Bar Noblesville
- Noblesville, IN
About this business
Location details
350 Westfield Rd, Suite 100, Noblesville, IN, 46060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I love BRU Burger but…. The food came out cold and it was difficult getting refills last night. I ended up giving my wife my water since our waiter was no where to be seen. They were pretty busy and it looked like they were short some waiters as they were all over working. We eat here once a week and it is usually GREAT, but last night they were off their game.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nick. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 764-2510 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Food was terrible. I ordered my burger “medium” it was well done, burnt and dry as if it was pre cooked and just warmed up when needed. I asked for Parmesan aioli on my fries but received just plain tasteless fries. Even the bun was stale and hard. I will never go there again. Unbelievably disappointed. Plus it took three asks for my waitress to bring me water. Terrible experience. I wrote the restaurant expressing my experience but never heard back.
Business response:
Hi Jeff, I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please call us at (317) 764-2510, I'd love to see how I can make things better.
Business response:
Hi there, it seems that we dropped the ball on your most recent experience with us. We would love to know how we can do better, please reach out to us at (317) 764-2510. Thank you.
Our food took over 40 minutes to get to us and then server came out to tell us they were waiting on fries. When food and fries came out they were burnt and crumbs only. The manager just walked around being very loud with personal conversations with other employees. Wry disappointed in our. Is it.
Business response:
Hi Leah, thank you for your feedback. We are sorry to read about how disappointed you were with your visit and we would love the opportunity to speak with you further about it. At your convenience please call us at 317-764-2510 or email us at ckalbfleisch@crgdining.com. Thank you!
We talked to the manager about how “ less than average our food was“ and she said because she’s a woman the other managers don’t respect her so she’s going back to her old store. Basically she said “I’m out of here, I know things here have changed & not for the better, sorry for your luck. “ This to folks that use to be regulars & are just tired of cold fries, cold meat on the salads & the downhill slide the last 6-9 months. Very disappointing & we are done.
Business response:
Jim, While this isn't at all what we'd like to see, I want to thank you for your feedback. I would like to speak with you a little more about this incident and try and see if we can't win you back in some way or another. We only get better if we get information from guests, and sometimes it can be tough to hear. However, I don't want for us to just be written off. Please, when you get the chance, can you call me back at the store at 317-764-2510, or email me at jsanderock@crgdining.com?
Service was very slow
Business response:
Hi there. We are sorry to hear this. We hope that it was an otherwise positive experience and look forward to earning that 5th star the next time around.
We came with my two 20 month old grandsons. Told the waitress we wanted to put a food order in for them early and quickly because they were hungry and tired. What should’ve taken 10 minutes turned into a 45 minute wait for their food. Even though we were told it should “not take more than 10 minutes” When the boys food arrived it was cold and was quite apparent it had sat under heat lamps for quite a while before being brought to our table. I have eaten here before and always had an enjoyable experience. The food was cold, s... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are very sorry to hear that standard was not met in your dining experience with us. We truly hope that you will give us another chance to make things right.
We had the NICEST woman waiter...loved her! I had the bru burger with roasted garlic and 3 kinds of cheese. My burger was barely room temperature and the cheeses did not even melt on top of burger. Fries were hot and tasty. Onion rings we got as Appetizer were excellent. Huge rings, hot and nice batter. Our spicey BLOODY MARYS were disappointing...LOTS of Tabasco? but not much flavor other than that overpowering HEAT. Overall experience was just "ok". So for $80 (which includes tip and tax) I will not eat at the Noblesville ... read more
Business response:
Thank you for providing your feedback and letting us know about these issues. We set a high standard for ourselves and are very sorry to hear that standard was not met in your dining experience with us. Please give us a call at (317) 764-2510 as we would love to try and make things right.
Business response:
Hi there, it seems that we dropped the ball on your most recent experience with us. We would love to know how we can do better, please reach out to us at (317) 764-2510. Thank you.
Frequently asked questions about BRU Burger Bar Noblesville
How is BRU Burger Bar Noblesville rated?
BRU Burger Bar Noblesville has a 4.4 star rating with 3,237 reviews.
When is BRU Burger Bar Noblesville open?
BRU Burger Bar Noblesville is closed now. It will open at 11:00 a.m.