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Caesars Republic Scottsdale, a Hilton Hotel
- Hotels
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
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Placed in room with broken air conditioner. Had engineer work on system and waited three hours. Second call to front desk without resolution. Moved late to an upgraded room with air off and temperature at 82 degrees which took three hours to cool down in a city with a high temp of 108 degrees. Room finally cooled down at 12:30 am comfortable enough to sleep. Did not get to enjoy properly. Discussed with manager who did not feel the experience was there fault and wouldn’t compensate or give another night. Very disappointed an... read more
Business response:
Hello Lynn, Thank you for your review and I am sorry you experienced issues with the air conditioner in the room and that you felt management did not provide a solution to the unfortunate situation. Please contact me at 480.903.4747 to further discuss this unfortunate situation.
Business response:
James we are sorry that you did not enjoy your stay with us if you can tell us more of how we could have improved your experience.
Business response:
Thank you for taking the time to rate your stay with us. We truly appreciate all feedback, as it helps us improve our services and guest experience. We're sorry to hear that your visit did not meet your expectations.Your satisfaction is important to us, and we would love the opportunity to learn more about your experience so that we can address any concerns and make necessary improvements. Please feel free to reach out to our management team directly. We hope to welcome you back in the future for a more enjoyable stay.
Business response:
thank you for your review Edward!
Doble cobro
Business response:
Jesus disculpe por el doble cobro podemos arreglar el doble cobro por favor llamenos para arreglarlo.
Business response:
Thank you for your review sorry to hear that your stay was not a 5 star stay we hope you can provide us additional feedback to improve.
There was no coffee available for early risers. There was no information ahead of time about a $51 a day amenity fee. No coffee in rooms. Showers had nowhere to put products guest brought. Monday-wed which was most of our stay the cafe was closed and again you couldn’t get coffee up front. Coffee Machine broken never fixed. Our room was only “cleaned once” that consisted of making the bed!!!!! We will not ever go to another Caesars Republic location.
Business response:
Hello Bradly, Thank you for your feedback. I am sorry to hear about the challenges experienced during your stay. The amenity fee should have been reflected in your confirmation email under other fees. We have addressed the coffee machine not working in the market. and I have sent your feedback to our housekeeping team as cleaning should have been provided daily. We hope that you give us another opportunity in the future, and we sincerely apologize about you not having a pleasant stay with us.
Business response:
Thank you for your review sorry to hear that your stay was not a 5 star stay we hope you can provide us additional feedback to improve.
The property itself is very nice I stayed on the 6th floor which is just under the 7th floor where the restaurant night life is quite loud. I would just make sure I picked a different floor next time. I was very disappointed in room service.. I was hoping for a pot of coffee and breakfast on a plate instead of to go cups and to go cardboard
Business response:
Hello Lori, Thank you so much for your review we appreciate your honest feedback. I am sorry about the noise experienced from our seven restaurant. On your next visit we can ensure that you are in a different location. We apologize that you did not enjoy our Caesars Eats experience we appreciate the feedback of the preference of China and Silverware. We are doing a multiple restaurant concept for in room dining but we value your feedback and will inform our dining team. Please reach out to us for your future stay to ensure y... read more
Frequently asked questions about Caesars Republic Scottsdale, a Hilton Hotel
How is Caesars Republic Scottsdale, a Hilton Hotel rated?
Caesars Republic Scottsdale, a Hilton Hotel has a 4.1 star rating with 639 reviews.
When is Caesars Republic Scottsdale, a Hilton Hotel open?
Caesars Republic Scottsdale, a Hilton Hotel is open now. It is open 24/7.