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Caesars Republic Scottsdale, a Hilton Hotel
- Hotels
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
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The worst check in and front desk customer service EVER!!!! A week prior, I called the property and I was told I can call the day of arrival for an early check in since we were landing early. We arrive in PHX (coming from Seattle) at 1030am, called the Property and no answer. I tried to call multiple times until 2pm and still no answer. We started to think, this is awful service!! We finally decided to go there to see if we’re able to check in. A white male checked us is (i did not get his name but it was about 2pm on 5/25/2... read more
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the difficulty in reaching our front desk and the lack of a warm, informative check-in process. This is far from the standard of service we strive to provide. We understand how frustrating it must have been to be unable to reach the property after being told to call for early check-in, especially after a long journey. Your comments about the phone system and responsive... read more
This experience was one of the worst hotel experiences I have had. The room we had on the sixth floor was dirty and dusty. My family and I stayed here for 2 days and spent $1200 for a terrible experience. I have kids under 21 and the hotel advertises 2 pools. Once we got to the hotel, we realized the rooftop pool was adults only and we were not informed. The room only gave us one waterbottle for the 4 people in the room and only two towels. The room looked like it was used and barely cleaned before we received it. For the am... read more
Business response:
We regret that our recent service fell short of your expectations regarding room cleanliness, amenities, and pool access. We would appreciate the opportunity to discuss your experience further. Please feel free to contact us at (480) 903-4747.
I do not advice booking a stay at this location, I was mistreated and spoken to rudely
Business response:
Thank you for sharing your feedback. While we've previously discussed this matter, we want to reiterate our commitment to providing a positive experience for all our guests.
The parking garage was hard to get to ,dark and in the basement. It did not feel like a luxurious hotel parking garage. As a guest of the hotel, I should be allowed to park in the parking lot directly in front of the hotel.
Business response:
Thank you for your feedback, and we’re sorry to hear that the parking garage didn’t meet your expectations. We understand how important convenience and comfort are during your stay.The lot directly across from the hotel is actually privately owned and not part of our property, so unfortunately, we’re unable to offer guest parking there. However, we do offer valet parking as a more convenient option, and our team is always happy to assist to ensure a smoother parking experience.We truly appreciate you sharing your thoughts an... read more
Had to change rooms 2 different times minimum due to rooms being dirty. One with food and dirt crumbs all over the floor, bed and room couch also and fresh white stains unknown origin. The second room was filled with cigarette smoke. Security came to look and verified my claim. House keeping didn’t come until, day 3 of a 4 night 5 day stay. Made the bed but did not change linen either time they cleaned room. Manager did adjust room cost because I did have to move from the king suit with balcony and Mountain View that I booke... read more
Business response:
Thank you for taking the time to provide a review of your recent stay. We are sorry to hear of the challenges experienced during your stay with the room moves, the dirty room, the cigarette smell, the lack of service received, and the room downgrade. Our management team continually monitors guest reviews so that we can improve our product and services. We are happy to hear the manager was able to assist you, we have relayed your feedback to our Housekeeping Management team so that they can follow up with the housekeepers and... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay with us. We take all guest comments seriously, and we deeply regret that we did not meet your expectations. Our goal is to provide every guest with an enjoyable stay, and we clearly fell short during your visit. Please feel free to reach out to us to discuss your experience further.
Loved our room! The front desk attendant at check in was not welcoming or friendly at all. She gave no information about the property and only spoke to ask for my credit card and ID.
Business response:
Thank you for your feedback we apologize for the inconvenience experienced with the front desk we will be addressing this with our team.
Terrible experience. Check in was at 4:00 and we didn't get our room until after 5:00 pm. I reserved a premium suite with Mountain View and was given a different room as an "upgrade" which was right at the pool/bar area, where the music was super loud at night and my kids couldn't sleep. When I called the front desk to ask to turned down the music they said they couldn't do that and that the music would stop at 2:00 am when the bar closes. Also, the room was not very clean. There was dust on all surfaces and the bathrooms sm... read more
Business response:
Hello Luis, Thank you for your feedback. We apologize for the inconveniences experienced with your room during your stay with noise in the pool and also with the cleanliness of the room we have given this feedback to our housekeeping and restaurant team.
Business response:
We apologize for the inconveniences experienced during your stay we hope you give us another opportunity in the future.
Frequently asked questions about Caesars Republic Scottsdale, a Hilton Hotel
How is Caesars Republic Scottsdale, a Hilton Hotel rated?
Caesars Republic Scottsdale, a Hilton Hotel has a 4.1 star rating with 639 reviews.
When is Caesars Republic Scottsdale, a Hilton Hotel open?
Caesars Republic Scottsdale, a Hilton Hotel is open now. It is open 24/7.