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173 Bridge Plaza N, Fort Lee, NJ, 07024, United States
Get directionsPlace is awful.. Do not, I repeat do not put your loved ones in Highlands Care One in Edison, NJ. Of course you will fine 1 or 2 decent workers, everyone else is incompetent. Patients are not turned as they are supposed to. Administration is just useless. Talked to one girl I think [name removed], she tried to give my mom an attitude but we fixed that quickly. Just take a look for yourself and watch what goes on there and you’ll see. I’ll be making official complaints.
Improperly evaluated for entry. Tried to keep her there even when they could not provide the level of care required. Moved client to long term care, then hospice. Now dead. At assisted living, dropped her 3 times. She was there a month and they kept half of the $18k. Looks like a palace but under served. Managed poorly.
Housekeeping horrible after person left in shared room garbage and half eaten food tray remained for two days until they were told. Ants in room carpenter and small ones crawling on patient and room. More then one occasion workers on cell phones or using ear buds while patients lights blinking above room doors meaning they need help.lab worker results not reported to physicians in timely manner resulting wanting to keep patients longer. Poor communication with family
This was a dissapointment. the receptionist was curt and told us that we would have to wait until the nurse made her rounds even tho we had a scheduled appointment. the tour was not the that informative, the occupants were not engages and we saw a cafeteria attendent with her head down on a table sleeping/resting. picked her head up look at us on the tour and put her head back down. the occupants looked sad and uninvolved in their surroundings.
Beautiful Extremely Clean! Activity seemed engaging I was visiting a friend she has had her ups and downs She wants to go home which I agree I would too she said staff is nice for the most part she has a few she is not fond of but as she said I go with the flow hope to go home soon During our visit a nurse came in very abrupt slightly rude and was questioning her on a follow up she was white awfully thin woman white lab coat but other than that I saw no issues
Hi When we decided to look at the next step for my in law We made appointments We went with many questions and We went with our nerves on over drive The contact woman was nice and has great sales pitches but she was throwing them to fast The place is clean no odors no smells The one thing it is missing is HOME it’s not Home like it’s like a hotel They need to bring in the homelike touch not the hotel atmosphere Where is the smells of baked good I also wish they had a facility pet Others do have one The only other negative wa... read more
A place can look beautiful but if the love and care is not there it’s a mirage Mom loves her aides She enjoys the food The only issue we have as a family is the Nursing Director She is not personable She rolls her eyes when I go with a concern she does not get back to me to me it’s like she don’t care This is a major concern
This place is beautiful hotel like it’s missing personal touch Photos of Residents &Staff on walls would make it more homelike The Spa area not completed been over a year The Director of all Nurses is a poor choice she truly is self center yet narcissist She is not warm nor inviting to residents or us as families She gives me the nastiest stank face when I question her about my mom or care not done Maybe it’s a permanent frown she wears Her co Director a older woman who I believe works 1-2 days a week very loving Care staff ... read more
I was a temp stay at Care One Hamilton I believe they refer to it as respite . To be honest this was not my first choice for one I wanted to go Home. When it was clear that Home was not an option we agreed to a nurse to meet with me. Discuss options. The nurse who came was very honest and sympathetic. I could tell she truly cared. She was not there to sell me but to explain what they had to offer. She is the reason why I chose Care One Hamilton . The staff truly went out of their way for me The care aides were very good my p... read more
Care One Corporate has a 4.1 star rating with 9,653 reviews.
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