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Cass Plumbing, Inc.
- Plumbing
- Tampa, FL
About this business
Location details
4808 North Hubert Avenue, Tampa, FL, 33614, United States
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The workmanship and plumbing knowledge were first rate. The repair crew quickly replaced the leaking pipe in the outside wall and were on their way. It took 3 days to get the repair work done and I thought this was excessive but a leak detection crew had to come in first to find the leak then a quote crew came in the next day then the repair crew came the next da.
Business response:
Dear Charlie, Thank you for your review! Cass Plumbings number one priority is providing our customers with exceptional customer service; we thank you for your positive feedback with regard to quality and workmanship. We apologize if the process leading up to the repair took longer than expected. We value our repeat customers; if you should need a plumber in the future, we hope that you would choose Cass Plumbing! Kind regards, Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
FIXED NOTHING FOR $205.00. CHANGED MY WAX RING AND IT STILL LEAKED. CALLED THEM BACK OUT AND THEY TOLD ME I MAY HAVE A BAD TOILET. SAID THEY DONT WORK ON THE TOILET ITSELF. SO I CHANGED OUT THE TUB GASKET (WITH A VERY BAD BACK) AND IT WORKS FINE. THANKS CASS. P OF S .
Business response:
Dear Mark, Providing our customers with stellar customer service is our number one priority; we apologize if we have fallen short. Our service manager would like the opportunity to address your issue. We welcome you to call our office so we can work together on a resolution. We look forward to hearing from you and having the opportunity to provide you with the five-star level of service our company was built on and is known for. Kind regards, Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
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Business response:
Dear Albis, We are sorry to see that you are all around dissatisfied with your Cass Plumbing experience. Because a comment was not left on your review and no complaints are noted on your account, we are unsure what the issues are. Please allow us the opportunity to address your issues and make your experience with Cass Plumbing a much brighter one. You may contact me directly, I would be happy to help anyway I can. Kind regards, Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
It was very very expensive for a leaky toilet
Business response:
Dear Tony, Thank you for your feedback. We understand that service and repairs to ones home can be an inconvenience financially; because of this, we offer free estimates with upfront pricing and competitive rates. We regret that we were unable to meet your expectations with regard to price. After reviewing your invoice and speaking with the technician, it was determined that in order to repair your leak, we needed to pull the toilet, perform a minor rebuild, and rest the toilet. Saving money is always fun, especially when it... read more
work will not be done until 3/20/10 as parts are needed
Overpriced. Will never use this company. $500 to replace a toilet. And I bought the toilet!
Business response:
Good afternoon Shannon, We understand that service and repairs to one's home can be overwhelming, and because of this, we offer competitive rates and lowest pricing guaranteed. We regret that this was not your impression. After reviewing your invoice with the plumber, it was determined that the charges included removing and hauling away the old toilet from your 3rd story condo, repairing 2 angle stops, and replacing the toilet with the one you provided. Our customer's satisfaction is our number one priority. Please... read more
I had a flange broken making the toilet wobble and wanted it repaired. I was told that because the flange was broken that they had to jack hammer the floor to get the old flange out and put in a new one at a cost of $1000!! I would also be responsible for repairing the floor. I called another plumber of a friend of mine and he says that it is common for flanges to break under the toilet and that Home Depot has the parts that he would install and stabilize the toilet at a price of $85 labor plus the parts. I paid Cass Pluming... read more
Business response:
Good Afternoon John, Cass Plumbing tries to ensure good customer relationships. We apologize if we haven't fulfilled satisfaction for you. I see that we were sent out to reset the toilet and we informed you that the flange was broken when we saw it due to warranty protocol. We are Licensed Plumbers and we had given you just an estimate for repair. We offer the lowest price guaranteed and will price match any estimate as long as the estimate was provided by a licensed, insured and bonded Plumber. Feel free to reach out to me ... read more
HORRIBLE! Had them scheduled with the electricians at a certain time, they didn't show up until 6 hours later, and the job took well into the evening. I had plans in place with their time frame, and with them being so late, it threw those plans out the window
Business response:
Good afternoon Brandee, We sincerely apologize for not arriving at your scheduled appointment on time. An emergency call came in and took longer than expected. This does not excuse our tardiness. We understand that our customers' time is valuable, and we will use your feedback to make continued improvements. Please feel free to reach out to me directly, if you have any questions or comments or if there is anything we can do to help remedy your experience. Thank you for your feedback, Kind regards, Tammy Downin Customer ... read more
charged too much for the project
Frequently asked questions about Cass Plumbing, Inc.
How is Cass Plumbing, Inc. rated?
Cass Plumbing, Inc. has a 4.6 star rating with 2,267 reviews.
When is Cass Plumbing, Inc. open?
Cass Plumbing, Inc. is open now. It is open 24/7.