This profile has been claimed by the business owner or representative.
Cass Plumbing, Inc.
- Plumbing
- Tampa, FL
About this business
Location details
4808 North Hubert Avenue, Tampa, FL, 33614, United States
Get directions
price started at $250, settled on $150 but they would not guarantee work. vert poor!
Replace leaking toilet bypass valve and two exterior rusty water bibb valves. Cost: over $600! Tasks might have been completed in <1.5 hrs, but plumber had extensive issues with replacing toilet bypass valve. Told plumber that it was good that it took longer (3.5 hrs) for repairs, else I might think I was OVERCHARGED.
Had another company come out and tell me the leak in my yard next was going to cost $550 to replace a section of main water line and charged $55 for estimate. Cass Plumbing came out and actually dug at the leak and found it was a leaking sprinkler pipe. $55 to fix.
Service on 3/16/2-2-. Way too expensive. For 1 hour and 20 minutes worth of work to snake from roof for the kitchen stoppage and augured toilet. Pulled back baby wipes was $420.00. We have had to snake from roof for the kitchen stoppage before and it was only $180.00. Big big difference. I will say that the technician was very professional. I would not recommend them because they are too expensive. Shop around.
I contacted Cass when I found I had a leaky pipe in the attic. They were able to get a plumber out to me within 48 hours which met my needs. He actually showed up 2 hours early. He quickly diagnosed the problem. He presented the estimate, $478! But I was entitled to a $75 new customer discount so it was only $403. So fine, I said - go ahead. He was done in 45 minutes. So I am thinking, that's a lot for an hours work but with travel time and such at least it's fixed. Except it wasn't. Next morning I woke up to find water on t... read more
So this project started when I went to replace both tub drain shoes in my master and guest bathrooms because they were severely corroded with very deep pits. I ran into problems with the one in my master bathroom when the crosshair braces in the shoe broke and the flange broke off. I couldn't get the shoe out. Let's just say mistakes were made and I thought the shoe elbow was trashed with the shoe threads still stuck in the elbow. Cass Plumbing not only made sure the tub shoe in my guest bathroom was good to go, but they sav... read more
A pleasant young lady called on Friday and scheduled my appointment for Monday @3. A call came through around 2 pm on Monday. I didn't answer because my caller id showed the call was coming from Woodbridge, VA. If I had known the appointment call would be coming from out of state, I would have answered. About an hour later I noticed a voicemail from the missed call. I returned the call and it went straight to voicemail. Of course I left a message explaining why I didn't answer and to please call back. I didn't get a call bac... read more
Their flat rate pricing is too expensive, and they did not fix the problems. They would not come back to fix the problems, even though I had paid them. Do not hire!
Business response:
Dear Donald, Thank you for your feedback. We would love the opportunity to resolve this issue, and welcome you to call our office to work together on a resolution. I look forward to hearing from you and having the opportunity to provide you with the five-star level of customer service our company was built on and is known for. Kind regards, Nicole Moore Office Manager
They arrived when they said they would, returned when they said they would and billed me exactly what was quoted. The project ran into after hours but they stayed at it until it was finished. We wonâ t hesitate to call them again.
Frequently asked questions about Cass Plumbing, Inc.
How is Cass Plumbing, Inc. rated?
Cass Plumbing, Inc. has a 4.6 star rating with 2,267 reviews.
When is Cass Plumbing, Inc. open?
Cass Plumbing, Inc. is open now. It is open 24/7.