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Cass Plumbing, Inc.
- Plumbing
- Tampa, FL
About this business
Location details
4808 North Hubert Avenue, Tampa, FL, 33614, United States
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We had three water valves under our kitchen sink replaced that had frozen up. I had no idea what something like this cost so when I was told, before he started,that it was $400 it seemed high, but I had to get it done to have our new dishwasher installed. After doing more research I realized that was the price to be expected.
Our church hired Cass Plumbing for stopped up toilets for an emergency call at 7:30 pm on a Friday. We were charged a commercial rate of 495.00, plus 75.00 for a machine for stoppage issues plus a fuel charge, total for 2 hours work and still had the problem when the job was complete 579.00. I have reached out to the company with no return contact. We didn't mind paying the amount, but you expect the issue to be resolved. If not there should be a discounted amount for a job not completed, regardless of the emergency fees cha... read more
Took then 2 times to fix toilet
Business response:
Dear Bob, Thank you for providing your feedback. We set a high standard for ourselves, and we are truly sorry to hear that standard was not met in your interaction with us. We understand that our customers time is valuable, and we will use your feedback to make continued improvements. Please reach out to me directly if you have any questions, or if there is anything I can do to make your experience with Cass Plumbing a much brighter one. Kind regards, Nicole M Office Manager 813-XXXX support@cXXXX
I intentionally prequalified them prior to their arrival , I thought. by stating that they would send an qualified and experienced technician out as I had Two units that needed repair and service. they arrived and the senior of the Two had no comprehension as to the problem with the unit. He was on the phone for about an hour trying to diagnose the problem. we decided to replace the unit and the younger of the Two replaced the gas and water piping, then the older guy "programed" the unit and my question to him was why isn't ... read more
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for your frustration; we will use your feedback to make continued improvements and for training purposes. Customer satisfaction is our number one priority, and we value our repeat customers. Please contact me directly, if there is anything we can do to make your experience with Cass Plumbing a much brighter one. Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
$185 to light water heater pilot. Seems expensive to me.
The workmanship and plumbing knowledge were first rate. The repair crew quickly replaced the leaking pipe in the outside wall and were on their way. It took 3 days to get the repair work done and I thought this was excessive but a leak detection crew had to come in first to find the leak then a quote crew came in the next day then the repair crew came the next da.
Business response:
Dear Charlie, Thank you for your review! Cass Plumbings number one priority is providing our customers with exceptional customer service; we thank you for your positive feedback with regard to quality and workmanship. We apologize if the process leading up to the repair took longer than expected. We value our repeat customers; if you should need a plumber in the future, we hope that you would choose Cass Plumbing! Kind regards, Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
FIXED NOTHING FOR $205.00. CHANGED MY WAX RING AND IT STILL LEAKED. CALLED THEM BACK OUT AND THEY TOLD ME I MAY HAVE A BAD TOILET. SAID THEY DONT WORK ON THE TOILET ITSELF. SO I CHANGED OUT THE TUB GASKET (WITH A VERY BAD BACK) AND IT WORKS FINE. THANKS CASS. P OF S .
Business response:
Dear Mark, Providing our customers with stellar customer service is our number one priority; we apologize if we have fallen short. Our service manager would like the opportunity to address your issue. We welcome you to call our office so we can work together on a resolution. We look forward to hearing from you and having the opportunity to provide you with the five-star level of service our company was built on and is known for. Kind regards, Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
{No Comments Provided}
Business response:
Dear Albis, We are sorry to see that you are all around dissatisfied with your Cass Plumbing experience. Because a comment was not left on your review and no complaints are noted on your account, we are unsure what the issues are. Please allow us the opportunity to address your issues and make your experience with Cass Plumbing a much brighter one. You may contact me directly, I would be happy to help anyway I can. Kind regards, Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
It was very very expensive for a leaky toilet
Business response:
Dear Tony, Thank you for your feedback. We understand that service and repairs to ones home can be an inconvenience financially; because of this, we offer free estimates with upfront pricing and competitive rates. We regret that we were unable to meet your expectations with regard to price. After reviewing your invoice and speaking with the technician, it was determined that in order to repair your leak, we needed to pull the toilet, perform a minor rebuild, and rest the toilet. Saving money is always fun, especially when it... read more
Frequently asked questions about Cass Plumbing, Inc.
How is Cass Plumbing, Inc. rated?
Cass Plumbing, Inc. has a 4.5 star rating with 2,155 reviews.
When is Cass Plumbing, Inc. open?
Cass Plumbing, Inc. is open now. It is open 24/7.