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Cass Plumbing, Inc.
- Plumbing
- Tampa, FL
About this business
Location details
4808 North Hubert Avenue, Tampa, FL, 33614, United States
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work will not be done until 3/20/10 as parts are needed
Overpriced. Will never use this company. $500 to replace a toilet. And I bought the toilet!
Business response:
Good afternoon Shannon, We understand that service and repairs to one's home can be overwhelming, and because of this, we offer competitive rates and lowest pricing guaranteed. We regret that this was not your impression. After reviewing your invoice with the plumber, it was determined that the charges included removing and hauling away the old toilet from your 3rd story condo, repairing 2 angle stops, and replacing the toilet with the one you provided. Our customer's satisfaction is our number one priority. Please... read more
I had a flange broken making the toilet wobble and wanted it repaired. I was told that because the flange was broken that they had to jack hammer the floor to get the old flange out and put in a new one at a cost of $1000!! I would also be responsible for repairing the floor. I called another plumber of a friend of mine and he says that it is common for flanges to break under the toilet and that Home Depot has the parts that he would install and stabilize the toilet at a price of $85 labor plus the parts. I paid Cass Pluming... read more
Business response:
Good Afternoon John, Cass Plumbing tries to ensure good customer relationships. We apologize if we haven't fulfilled satisfaction for you. I see that we were sent out to reset the toilet and we informed you that the flange was broken when we saw it due to warranty protocol. We are Licensed Plumbers and we had given you just an estimate for repair. We offer the lowest price guaranteed and will price match any estimate as long as the estimate was provided by a licensed, insured and bonded Plumber. Feel free to reach out to me ... read more
HORRIBLE! Had them scheduled with the electricians at a certain time, they didn't show up until 6 hours later, and the job took well into the evening. I had plans in place with their time frame, and with them being so late, it threw those plans out the window
Business response:
Good afternoon Brandee, We sincerely apologize for not arriving at your scheduled appointment on time. An emergency call came in and took longer than expected. This does not excuse our tardiness. We understand that our customers' time is valuable, and we will use your feedback to make continued improvements. Please feel free to reach out to me directly, if you have any questions or comments or if there is anything we can do to help remedy your experience. Thank you for your feedback, Kind regards, Tammy Downin Customer ... read more
charged too much for the project
They sent over a young inexperienced person. He had to call the office 3 times to 1st get an estimate, then how to fix the problem. the second problem, he told us right off that they don't ever do that work.
Terrible! Called them for a leak on my rental and they performed leak detection on a Thursday and left home without any communication. Had to call into the office and they scheduled repair for Tuesday. Meanwhile leak gets worse and floods master bedroom and closet and they have to come out on weekend. Now I have a bigger mess. On Tuesday they didn't fix everything requested so had to come back out and charge me once again (4x in one week). Then they reversed the hot/cold water and said they couldn't fix it. Later when I didn... read more
$340 to do a 1/2 hour kitchen faucet install which didn't include the faucet. Found out later Lowe's would have done the install for $100. Plumber also left grate off water shutoff valve in yard, almost causing injury when stepped in while mowing. Work was very good, just fabulously overpriced.
had to come back 2 times
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Cass Plumbing, Inc. has a 4.5 star rating with 2,155 reviews.
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Cass Plumbing, Inc. is open now. It is open 24/7.