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Cass Plumbing, Inc.
- Plumbing
- Tampa, FL
About this business
Location details
4808 North Hubert Avenue, Tampa, FL, 33614, United States
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They were three hours late for our appointment. When they said it would take two hours I had to reschedule. They required a deposit to have them back on Monday at eight am. Yes, they arrived at 10:45 and did not bring the correct equipment to complete the job. They had to leave for two hours to obtain the proper pieces (one would think that they would have brought them with them since they were here before and knew what needed to be done) and finished the project at 4:15pm...
Business response:
Dear Joseph, Thank you for your review. We sincerely apologize that the technician did not make it to your appointment during the window you were provided. We understand that our customers? time is valuable, and we will use your feedback to make continued improvements and for training purposes. Kind regards, Nicole Moore Office Manager
The gentlemen sent out did a fine job, but I had a bit of sticker shock when they told me the cost of a job that took less than an hour. I thought I did my homework, but was taken aback when the job was $225 with the $75 first time user bonus. If this had INCLUDED the garbage disposal, it might have been easier to swallow. I don't understand why it should cost $300 for less than an hour's work.
Some other plumbing company (Ray Duncan Plumbing Today) hooked up our new sink after new counter install so when the garbage disposal started leaking I called them and they didn't hesitate but said the disposal was corroded and wanted over $700 for a new one. Told them no and called Cass. The man that came out also didn't hesitate but started tightening the top ring. Said it wasn't installed properly and that the disposal was not corroded. It has stopped leaking. $55.00 dollars to fix as opposed to $750 for new one from Ray ... read more
I had a $75 coupon received thru mail, but was told I couldn't use it.
We had three water valves under our kitchen sink replaced that had frozen up. I had no idea what something like this cost so when I was told, before he started,that it was $400 it seemed high, but I had to get it done to have our new dishwasher installed. After doing more research I realized that was the price to be expected.
Our church hired Cass Plumbing for stopped up toilets for an emergency call at 7:30 pm on a Friday. We were charged a commercial rate of 495.00, plus 75.00 for a machine for stoppage issues plus a fuel charge, total for 2 hours work and still had the problem when the job was complete 579.00. I have reached out to the company with no return contact. We didn't mind paying the amount, but you expect the issue to be resolved. If not there should be a discounted amount for a job not completed, regardless of the emergency fees cha... read more
Took then 2 times to fix toilet
Business response:
Dear Bob, Thank you for providing your feedback. We set a high standard for ourselves, and we are truly sorry to hear that standard was not met in your interaction with us. We understand that our customers time is valuable, and we will use your feedback to make continued improvements. Please reach out to me directly if you have any questions, or if there is anything I can do to make your experience with Cass Plumbing a much brighter one. Kind regards, Nicole M Office Manager 813-XXXX support@cXXXX
I intentionally prequalified them prior to their arrival , I thought. by stating that they would send an qualified and experienced technician out as I had Two units that needed repair and service. they arrived and the senior of the Two had no comprehension as to the problem with the unit. He was on the phone for about an hour trying to diagnose the problem. we decided to replace the unit and the younger of the Two replaced the gas and water piping, then the older guy "programed" the unit and my question to him was why isn't ... read more
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for your frustration; we will use your feedback to make continued improvements and for training purposes. Customer satisfaction is our number one priority, and we value our repeat customers. Please contact me directly, if there is anything we can do to make your experience with Cass Plumbing a much brighter one. Nicole Moore Office Manager 813-265-9200 support@cassplumbingtampabay.com
$185 to light water heater pilot. Seems expensive to me.
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Cass Plumbing, Inc. has a 4.6 star rating with 2,267 reviews.
When is Cass Plumbing, Inc. open?
Cass Plumbing, Inc. is open now. It is open 24/7.