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Cavender's Boot City
- Boot Camps
- Houston, TX
About this business
Location details
12141 Katy Fwy, Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Great selection here! They have a huge woman's boot selection as well as an entire nook filled with jeans! All the rhinestone rodeo jeans you'll ever need are here and there are plenty of sizes available. The Old Gringo and Corral boots are set up so that someone has to bring your your size. A bit of a hassle but the staff is friendly so it wasn't bad at all. I was able to find a new pair of brown boots and be on my way in less than 20 minutes.
You know it's rodeo time when people are stampeding into this place for all things cowboy related. I went here, like everyone else, on Go Texans Day eve. It was the first time I have ever stepped into a western store and I was kind of overwhelmed by everything and started reliving memories of when I had to learn how to square dance in elementary school. Anyways, I was trying to look for clothes that was more Deadwood and less Howdy Doody. I was disappointed that most of the shirts were more flashy than what I was going f... read more
I've been a fan of Cavender's for a while but just recently visited this particular store. I was pleasantly surprised with how pleasant the salespeople were and that they did not seem as pushy as some of the Cavender's I've been to before. The store was clean and well-kept. The boots were easy to browse through and I managed to find a couple of shirts and belts too. Now I'm stocked up for the HLSR!
AMAZING. =) I just had FUN shopping in here. I was completely lost, having it be my first time being in the store. A gentleman approached me and asked if he could help. Of course, I had no idea even where to begin with the wide selection - but we were able to find me boots, a hat and clothes. They were all super friendly and professional. When you go in, ask for CHARLIE. =) He's great with first time boot buyers.
GREAT CUSTOMER SERVICE! My brother and i just got back from a trip to TX. We brought his daughter to the rodeo to see the Jonas Brothers. Although we were raised in TX he is now in NY and I am from CA - so finding western clothing was a fun time. We went Sat night and the staff was beyond helpful. I bought a pair of wranglers, a pair of boots and my brother bought some jeans, a belt buckle and a belt. The next morning we went back there to get the rest of the outfit. Upon walking in the store - the guy came up to me and... read more
Yippee kai yay! I have finally succumbed and bought myself a pair of cowboy boots. I went to the Rodeo last year looking out of place so with the pressure of fitting in at the Houston Rodeo and Livestock show and work's Rodeo day, cowboy boots were a must. Unfortunately, I went after work during their busiest time of the year. I had a hard time finding anyone to help me. The line was tremendously long-- wrapping around the huge store long. I was pleasantly happy with the selection and organization. I'm sure that under... read more
Poor service I was going to purchase a boot that said it cost $100, the tag was connected to the boot. When I tried to pay they told me the boot costs $175, I went back back to get the boot to show them the price and while I was getting it all the employees kept talking about how I'm crazy thinking I'm going to find a boot that costs $100, it was 3 plus size women. I came with the boot and they said someone probably put a wrong tag on the boot, they were talking with an attitude the whole time I was there. Customer service w... read more
Business response:
Hello, Rodolfo. Thank you for bringing this to our attention. We recognize your concerns regarding the pricing discrepancy and the interaction you experienced while trying to resolve it. Customers should always be treated with respect and professionalism. We would appreciate the opportunity to learn more and assist you directly. Please contact us at CustomerReviews@Cavenders.com.
I was in there last week to buy a pair of jeans. This guy was waiting on me. There was not that many people in the store. He handed me the jeans in the dressing room turn around and take off the other end of the store. I never saw him again. That is not Service.
Business response:
Hello, Mr. Callaway. Thank you for bringing this to our attention. We expect our team to provide helpful service from start to finish, and we recognize your concern regarding this experience. Your comments will be reviewed by our management team.
The customer service is horrible! I went up to an employee for help and she seemed uninterested and look annoyed!!! I came on a Wednesday around 8:35pm on march 18th. Not a good guest interaction I prefer taking my business elsewhere!
Business response:
Hello, Sis. Thank you for sharing your experience. We’re committed to making every Cavender’s customer feel welcome, valued, and appreciated. Your comments will be shared with our Management team.
Frequently asked questions about Cavender's Boot City
How is Cavender's Boot City rated?
Cavender's Boot City has a 4.3 star rating with 990 reviews.
When is Cavender's Boot City open?
Cavender's Boot City is closed now. It will open at 12:00 p.m.