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Cavender's Boot City
- Boot Camps
- San Antonio, TX
About this business
Location details
5075 Northwest Loop 410, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So here's the story: I am Filipino/Chinese and I came here with my Indian friend because we wanted to buy our first pair of boots. After living in San Antonio for a couple of years, we decided it was time to get some boots. We were contemplating this for a long time, because let's be honest, when was the last time you saw an Asian wearing boots? Walking into the store, the intimidation factor was there. We knew absolutely nothing about boots. Luckily one of the staff members saw us struggling and came to our help. With one... read more
Greeted us and very welcoming. Very nice staff. Walked out because size was not available. A staff member noticed I was leaving and he asked if there was anything he could do. I explained that they did not have the size I needed. He offered to call and check another location. That was very generous. There superior customer service was duly noted.
Well I visited the store right before Christmas and it was busy so I'll give them the benefit of the doubt. I have never bought boots before and I walked back and forth trying to figure out what boot to even look at. The entire time I made eye contact with several employees and nobody assisted me, Not a hi or hello. Finally one employee basically asked me what I was looking for and helped me while attending to another sale as well. It was busy but acknowledge me at least. Either way I did find what I was looking for. Haven't... read more
I was so beyond excited to FINALLY go cowboy boot shopping in San Antonio. On my last trip here, there just wasn't time, so for this much longer adventure, I knew I wanted to get boots for my Cowboy two-stepping adventures! Cavender's was a GODSEND! They have a HUGE selection of western regalia. Boots, clothes, jewelry...apparently there is a bigger one, but I'm almost glad we didn't go there, because between myself and the other girl in my party shopping, we tried on at least 50 pairs of boots and took about 2 hours. T... read more
Visiting from San Diego and wanted a pair of Lucchese boots. This Cavenders was close by so we went. Left with two pair of boots, two belts and two shirts for me and two pair of boots for my girlfriend. Super friendly and helpful staff, very attentive and made sure we had good fit. Shout out to Mary and Brett, the manager, for outstanding service. I would even consider a special trip to shop here again.
This Cavender's is a bit cramped for space and seems to have more sale items. It seems to see less volume. That's good news to me! That means I don't have to battle the crowds to pickup the items I am looking for. The staff at this location is friendly and helpful as always in a Cavender's.
Went to this location to buy a hat for my son who he really wanted. It was 5 pm and they told us the hat section was closed even though they close the store at 9pm. They didn't have his size at other stores so stuck here. They reluctantly agreed to help him shape the hat, but were not friendly at all in helping him find a shape. Terrible experience.
Business response:
Hello, Alex. Thank you for bringing this to our attention. We want every visit to feel positive and helpful, and we understand how this experience could have fallen short. Your comments will be reviewed internally by our Management Team.
Went last night around 8:10 ready to find some boots for my husband. The girl at counter completely ignored us as we walked in, but fine yes you're closing at 9 I guess I understand you don't want us here. Then when we found some boots I asked another young woman who was vacuuming for a size, very annoyed she said she was going to check the computer for inventory. Well we waited for 15 minutes and she never came. We just left because at this point we were done, we saw her by the register talking away to the other employee. C... read more
Business response:
Hello, Merari. Thank you for bringing this to our attention. Being welcomed and assisted while shopping should always be part of the Cavender’s experience. Your comments regarding this visit will be reviewed with store leadership. We appreciate your business.
Would give a 0 star if possible. Came to return items with tags and receipt less than 2 weeks from purchase and manager Meagan still gave us a hard time. After explaining situation with payment she showed no empathy or customer service what so ever and instead continue to tell me she wouldn't be able to help me. Not once did she try to think of options for me but was constantly denying a return. Her only answer was store credit for over $300 of merchandise. If it weren't because I demanded to speak to her supervisor/ DM she ... read more
Frequently asked questions about Cavender's Boot City
How is Cavender's Boot City rated?
Cavender's Boot City has a 4.3 star rating with 951 reviews.
When is Cavender's Boot City open?
Cavender's Boot City is closed now. It will open at 9:00 a.m.