Cavender's Boot City

James R. 

on Yelp

6 years ago

Beware of returning items. They have an absurd return policy where if the boot literally has anything on the sole, they WILL NOT accept it back. Dust on sole? No returns. Worn boot anywhere other than carpet? No returns on footwear that has been worn. Tried to clean the boot so that it's dirty? Too bad you cleaned the boot, no return. Missing a tag? Woops product isn't "new", NO RETURN. The item has to be in literal pristine condition, even if you bought it with some scuffs, THEY WILL NOT RETURN IT. Avoid shopping here if yo... read more

Edis M. 

on Yelp

6 years ago

I would highly discourage anyone from shopping at Cavender's Boot City (Culebra and 1604). I had one of the worst experiences there recently. While shopping for my son's first pair of cowboy boots one day I decided to ask the sales person if Cavender's Boot City repairs boots. He advised that they did, by sending it the boots to the bootmaker. I asked if he knew the ball park price for something like that and he stated that it may be free depending on the boot, the wear and tear, and the type of issue with the boot. He ... read more

Marissa B. 

on Yelp

6 years ago

I just left Cavender's Boot City and their employees were horrible. None of them offered help and when I asked for help it was as if I bothered them. It was my first time trying to buy boots and when I asked for my size they might as well have told me to give up looking. You know if you're going to be in customer service or retail you could be a little more helpful, I was ready to spend $500 but ended up leaving feeling really bad about myself because of how damn rude they were. Completely disappointed. 

Ed S. 

on Yelp

7 years ago

Selection of boots was about average. However the employees and level of service is subpar. Associates are pretty robotic. They are even less helpful when a return or exchange is needed. The girl at the register was pretty abrasive and not at all helpful on my most recent visit. She had very short attitude and was extremely unhelpful. The salesman have short attitudes as well. 

Forrest M. 

on Yelp

8 years ago

Will never come to this store again. I found a pair of boots and it had a price and when I got up to check out the boots rung up another price and they would not honor the price on the boots. Not very business like and I will not be shopping here again. 

Chris S. 

on Yelp

8 years ago

I was given a pair boots as a gift a size to big, I went to take them back the next day for a size exchange and the GM wouldn't exchange them and said the heel had been worn down so he couldn't do anything for me. Bad business! 

Jayde D. 

on Yelp

8 years ago

Terrible customer service!! They ruined a pair of exotic (ostrich) boots. They sprayed alcohol and water on them! They also were given back to me with a cut that they did not have before! I will never shop at cavenders again. When I called back all the girl could say was I should bring them back. 

Dennis B. 

on Yelp

10 years ago

I've been to this store several times and purchased boots and clothes. I've had both good and bad service here (I 35 S.A.). I went yesterday thinking I was going to get a discount on my boots because it was Cavender's 50th anniversary, but I guess it was my fault for not reading the entire "deal". First off when I arrived at the store I looked around the boots for the pair I wanted, the store was not to busy but trying to find help... finally someone showed up I got the boots I wanted and then found out about the "deal" (... read more

Ran B. 

on Yelp

10 years ago

never go there to buy boots! They are rude stupid and mean! They are not familiar with their boots, once you buy it, never will let u return it!