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Chuze Fitness
- Gyms
- Fontana, CA
About this business
Location details
14574 Baseline Ave, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
I like this Chuze location--it's convenient, has plenty of space, and the weights and machines are usually well organized and maintained. It's also one of the more popular gyms, which is a plus, but that means it's often pretty busy. The biggest issue I run into is with the cable machines. There are always missing handles, so members end up having to wait around or "battle" for attachments, which gets frustrating. As for the premium areas, they definitely don't match up to other Chuze locations. The sauna here isn't nearly... read more
Business response:
Hi Tru, Thank you for taking the time to leave us a review. We are thrilled to hear that you are enjoying the facility and we greatly appreciate your feedback. We sincerely apologize for any lack of cleanliness you have experienced and will be sure that this is addressed with our onsite leadership team. We strive to have the cleanest gyms, and we regret to hear this has not been the case during your recent visits. We will additionally be sure to address the cable attachment issue you mentioned. Thank you again for your... read more
This gym is always packed and parking is terrible. Machines, treadmills and saunas a can be unavailable or broken. Don't come here to use the circuit training because they have no circuit training. People use those machines within their normal workouts and sit on those machines on their phones when they should only be available to people doing the circuit training.
Business response:
Hi there, We are sad to see this 2-star rating. We apologize that our services did not satisfy your expectations, and we regret to hear of all these issues at our Fontana location. These concerns regarding the crowds, maintenance, lack of rule enforcement, and much more in our gym have been brought to the attention of our onsite team. We are truly sorry! Please email us at info@chuzefitness.com if you would like to provide more detail with your experience or stress any further concerns. Kindest regards, Chuze Fitness
The customer service is awful specifically the worker Jude. He was absolutely terrible and very rude. I was asking for a membership and he didn't even want to give me a tour he was just on his phone! He also let all his friends in without scanning their membership, I just saw them shake hands with him and he said I got you. This worker is awful no wonder this place is packed constantly when they let their employees let their friends in without scanning their membership. Cannot believe chuze hires these employees hope they ta... read more
Business response:
Hello, We sincerely apologize for your frustrations and the disappointing experience you had at our facility. We strive to provide top-notch customer service, and we deeply regret that this was not reflected during your most recent visit. The behavior you described is not in line with our standards and expectations for our staff members. We take these matters seriously and will be addressing this internally to ensure it doesn't happen again. Our goal is to create a welcoming environment for all our members, and we're sorry ... read more
my dad and i have been going here for about a year now and we've had minimal problems until recently. within the past month our workouts have been disturbed/ruined by staff twice. unbelievably frustrating. such tight regulation out of nowhere that completely ruin the vibe.
Business response:
Hi Mikalya, Thank you for the review! We are sorry to hear of your frustrations and would love to address any concerns further. We have followed up with you in a DM to get more information. We hope to hear from you soon! Kindly, Chuze Fitness
I've had my chuze membership for years now and always had a great experience at the Rancho Cucamonga location. Always kept clean and up to date on the maintenance and customer service. So when I decided to try out the location in Fontana I've been very disappointed, the maintenance on the machines is very poor also and most importantly the cleanliness is the worst I've seen compared to the other locations and other gyms I've visited. The steam room smells like dirty mop every day! The saunas are even worse, they smell like u... read more
Business response:
Hello Ern, We are sorry to hear about your experience with cleanliness at our Fontana location. Chuze is well-known for its cleanliness and customer service, and we apologize that you have not had the best experience lately. We take pride in maintaining a clean and hygienic environment for all our members, so it's disappointing to hear that we've fallen short of our usual standards. We will be sure to follow up with our onsite leadership team so that we can address the issues you've mentioned. Your feedback is valuab... read more
You pay for a membership and there's never any parking. You have to drive around for minutes wasting gas in hopes you catch someone leaving. After my contract I won't continue business here
Business response:
Hi Vanessa, Thank you for the review. We are sorry to hear of your frustrations and completely understand. Fontana is one of our busier locations, especially since our classes are very popular. We recommend avoiding peak times, as our parking lot is usually a lot busier during these times. We thank you again for your review and feedback and we hope your future visits are much more enjoyable. Kindly, Chuze Fitness
I'm extremely disappointed with the customer service at Chuze Fitness in Fontana. I live within walking distance of this location and was looking forward to joining, but my experience left me frustrated. After waiting approximately 14-19 minutes for assistance, I finally spoke with a staff member to open a membership. Instead of walking me through the process or offering any in-person guidance, he simply told me to download the app and sign up online. When I asked if anyone could assist me directly, he said no--I had to do ... read more
Business response:
Hello Chaundra, Thank you for taking the time to share your review. We sincerely apologize for any frustrations you experienced or any appearance of lack of customer service you received during your visit. It is never our intention to come across as unhelpful or pushy in any way. We understand how important good customer service is, and we always strive to provide a positive experience for all our members. Regarding our app, we do use it as a great tool to assist members with various aspects of their gym experience, such as... read more
Something is always broken at this location. All cleaning stations are empty. You can't even clean the machine before using it. It is so unsanitary. They have leaks in the roof so be careful with the buckets they have on the floor. Machines are broken left and right and the restroom sinks as well. Over all terrible and now they want to increase price! Do yourself a favor and choose another gym.
Business response:
Hello Alicia, We are sad to see this 1-star rating. We apologize that our services did not satisfy your expectations, and we regret to hear of all these issues at our Fontana location. These concerns regarding the maintenance in our gym have been brought to the attention of our onsite team. We do hope you give us a second chance. If not, we wish you the best on your fitness journey. Kind regards, Chuze Fitness
Replace your reception staff. I went in today to sign up and look at the gym and despite having three forms of ID and credit card to sign up, because I did not have my phone on me, they refused for me to simply look at the facilities. Like what am I gonna do run out with a treadmill? I mean it was unbelievable. I said I was happy to sign a paper form but nope, no phone, no entry. This was just bizarre. If I didn't have ID or refused to sign any form I get it, but no phone no entry? This place takes bad customer service to an... read more
Business response:
Hello Michael, Thank you for taking the time to contact us. First and foremost, we apologize for any frustrations that have occurred from this matter. For the safety of our members and team, everyone who enters the facility must check in or sign our waivers. After conferring with our leadership team, they confirmed that the day you stopped by, the kiosks that allow new visitors to register, were not working at that time. As a result, the only option was to sign the waiver available through the mobile app. Due to the aggr... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 911 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It will close tomorrow at 12:00 a.m.