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Chuze Fitness
- Gyms
- Fontana, CA
About this business
Location details
14574 Baseline Ave, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Bad customer service, no help at all. The supervisor Clare and the higher up Jeff are of no help whatsoever. Recommend a different location or a different gym all together. Would not recommend bothering to email them as they do not answer even after having forwarded them the same email 4+ times.
Business response:
Hi Andrea, We are sorry to see this low rating and would love to better address your concerns. Please follow up on our direct message so that we can learn more and take corrective action where needed. Kindly, Chuze Fitness
I'm lucky enough to have had a membership to most if not all commercial gyms at some point in my life. Chuze, specifically the Fontana location is one of the worst establishments that I've had the displeasure of frequenting. If you go anytime after 10am on weekdays it's packed, anytime before 5pm weekends same story. Locker room always trashed. Showers clogged with pubic, paper towel littered all over, always some poser in front of the mirror flexing. The sauna sucks, barely gets hot, I need to spend 45 minutes to get a ha... read more
Business response:
Hello Jonathan, Thank you for sharing this review with us. We apologize for any displeasure you've had while being a member with us. Customer service and cleanliness are our top two priorities and we regret that we let you down. While we regret that our facility did not meet your expectations, we wish you the very best and hope you will give us another opportunity in the future. Kind regards, Chuze Fitness
The steam room is constantly down. Very disappointing and I even went to the one in Corona and is also not working.
Business response:
Thank you for the review, Story. We appreciate your review regarding the steam room and we understand your frustration. We strive to provide a well maintained and enjoyable environment for all our members, and regret that this hasn’t been the case during your recent visits. We will be sure to address this with the onsite leadership teams at both the Fontana and Corona locations. Kindly, Chuze Fitness
Let me start off by saying that I genuinely have a great experience at the Fontana location. It is relatively clean and the staff is always courteous and always eager to help. Shortly after I joined I noticed that the chairs and sometimes tables in the sauna and steam room area are used up by people who use them as storage for their personal items. I brought this up to the staff and they had said that they've mentioned this to the corporate team, haven't heard anything as of yet. The location La Verne has storage as well... read more
Business response:
Hi Daniel, Thank you for taking the time to share your feedback and leave us a review today. We are sorry to see a review such as this one and thank you for bringing these issues to our attention. We will be sure to follow up with the onsite leadership team to address these issues immediately.
I really love chuze, they were the cleanest gym and would always find a good workout to do n all but this fontana location is not it anymore. It's always busy until 10pm and my last visit two guys were smoking right by the smoothie bar...nothing was said they were able to hit their pen twice inside the gym. The rancho Cucamonga location is better and I wish I can go there but it's too far for me now so I'm going to have to look at canceling my membership and opting for a private gym
Business response:
Thank you for the review, Joshua. We appreciate the recognition regarding the cleanliness of the facility and we are so happy to be a part of your fitness journey. We do not allow smoking or vaping of any kind inside of our facilities so we appreciate you bringing this to our attention and will be sure to follow up with the onsite leadership team so that this can be addressed. We completely understand your frustrations with the crowds. This is a unique situation. On one hand, we agree with you and do regret to hear of your... read more
DO NOT LEAVE YOUR POTTY TRAINING CHILDREN AT FONTANA CHUZE KIDS CLUB. My child's father took her to the gym, and left her with the kids club, noting that she was potty training and not yet fully potty trained. From what I understand, the protocol is to call a parent if the child soils a diaper or needs to use the restroom. Instead, when my 2 year old toddler said she had to use the restroom, they opened up the bathroom and let her in shut the door and left her to do the entire process HERSELF. When her father went to pick h... read more
Business response:
Hi Mikayla, First and foremost, we are terribly sorry to hear of this matter. We are following up with the management team immediately to gain further insight into this matter and will follow up with you in a direct message once we learn more. Kindly, Chuze Fitness
Place in turning into 24 hour fitness. Not happy with customer service. One supervisor tried to talk me out of my membership when I complained. This place is too crowded and machines are broken for weeks at a time. Sauna is not working every other week. This place needs to get it together.
Business response:
Thank you for the review, Steven. We are sorry to hear about your recent experience, and we apologize for any lack of compassion regarding your concerns. Unfortunately, we are still dealing with many manufacturing, supplier, and shipping delays nationwide. While some factors are out of our control, we are working hard to do everything we can to mitigate and resolve what we can. We appreciate your honest feedback and we will be sure to follow up with the onsite management team so that these matters can be addressed. Thank... read more
love this gym and the instructors but absolutely no one knows how to drive in the parking lot! PLEASE put signs or arrows to avoid people going the wrong way down one-way aisles. it happens all day every day.
Business response:
Hi Jamie, Thank you for taking the time to acknowledge our facility! We are thrilled that you are enjoying the classes! We do regret to hear of the parking lot woes. While the parking lot frustrations are a bit out of control since this is ultimately up to the property management, we can definitely pass your feedback along. Keep up the great work and we look forward to seeing you next time! Kindly, Chuze Fitness
I enjoy coming here but customer service is not the best. Very disappointed that I wanted to order a protein shake after my workout and was completely ignored, walked pass and not supported the young lady helping in the protein shake section assisted two people and then walked away from me as I waited patiently for over 10 minutes. She then walked across the other side of the far counter and began to help another person as if I wasn't there. When I finally said something she said I didn't come to the counter to pay but I did... read more
Business response:
Hi Elisa, We are sorry to see a review such as this one. We have very high standards at Chuze and regret that your recent experience hasn’t been reflective of that. We can definitely do better. We have shared your feedback with our district leaders to better address this internally with our teams We again apologize for any frustration this may have caused you, and we hope your future visits are more enjoyable. Kind regards, Chuze Fitness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 911 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It will close tomorrow at 12:00 a.m.