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Chuze Fitness
- Gyms
- La Verne, CA
About this business
Location details
2244 Foothill Blvd, La Verne, CA, 91750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Let me first start off saying, the parking lot is packed and hard to find a spot considering all the other businesses surrounding chuze. I have a friend with a plus one buddy pass and I didn't have to sign in because the employees are just talking. Talking so much they didn't even require me to sign in or anything. Some of them are friendly to the point where you're like it's a friendly environment and then some of them are like forcing the greeting where it seems fake. So there's that. Now the gym itself, the layout is actu... read more
Business response:
Hello Nessa, Thank you for taking the time to contact us and for sharing your feedback. We truly appreciate you bringing your concerns to our attention. We are currently in our busiest time of the year, which has impacted maintenance response times and increased crowds during peak hours. You can expect this to improve as we move closer to spring and summer. Regarding your concerns about our team, we take this matter very seriously and will be following up with our onsite management team to address it appropriately. While... read more
I'm really disappointed with this gym. I have the premium membership and am paying the highest rate, yet several of the amenities that are supposed to be included simply haven't been working for months. All of the therapy massage guns have been out of service for a long time, and several of the leg compression sleeves are also not working. It's extremely frustrating to pay top dollar when the recovery services that justify the higher membership cost aren't being maintained. I'm not sure whether this location is corporate-... read more
Business response:
Hello Laura, Please accept our sincere apologies for the ongoing equipment issues you've experienced with the massage guns and compression sleeves. We understand how frustrating it must be to pay for a membership and not have access to all the recovery amenities that are included with your membership. Your concerns about the therapy massage guns being out of service for an extended period and the malfunctioning leg compression sleeves are completely valid, and we recognize that these recovery services are a key part of what... read more
Been a member since it opened and it was a great gym at the time. Great classes and management and everything was clean. Felt like a gym should, it was a great place to workout and relax. It has gone downhill since then with all the management, policy and class changes!! For example, it is nearly impossible to take any Pilates classes if you don't book exactly 73 hours before the class starts and if you miss the class you get charged $2. Management will take you out of an empty class with no instructor if the app isn't al... read more
Business response:
Hello Sarina, We regret to learn of your recent frustrations. We implemented the 72-hour advanced registration for classes to better meet the needs of our members. We do still allow walk-ins; however, we cannot guarantee that a space will be available at that time. Additionally, as long as a class is canceled more than 30 minutes prior to the class start time, members are not charged a $2 missed class fee. We regret if this has caused any inconvenience or frustration, and we will share this feedback with the fitness lead... read more
Mornings are better, the music isn't blasting like you're in a club, and you can actually listen to your own music with headphones if you want.. I'm a 40 year who comes to decompress and get a workout but it's hard to do that.
Business response:
Hello Carla, We are sorry to hear about the loud music affecting your workout experience. We understand how important it is to have a comfortable environment where you can decompress and focus on your workout. We appreciate you taking the time to share your feedback about the music volume differences between morning and evening sessions. We invite you to bring this up to a member of staff on your next visit and maybe they will be able to adjust to a more suitable volume. Your comfort during your workout is important to us, ... read more
Wanted to start with the 7-day free trial. Never received the confirmation email with the free trial activation instruction. My wife tried the same with her e-mail, without luck. Called the local Chuze in la Verne, CA, of course it says that the voice box is full and the call was ended automatically. I am sure I could sign up online AND pay, but when it comes to just get the free 7 day trial, there is most likely a software "glitch", haha. The gym itself seems ok, I peeked inside once. So, problems before I even set a foo... read more
Business response:
Hi Ralf, Thank you for the review. We apologize for any difficulties you and your wife may have experienced with our 7-day trial. Once the guest pass is filled out, you will need to stop by the front desk to have your pass activated. Upon your first visit to our club, present your government-issued photo ID and the app and a team member will be more than happy to assist you in activating it. Additionally, we’d be happy to show you around on a tour of our facility! We hope to see you soon! Kindly, Chuze Fitness
I'm a frequent guest at Chuze gym. I love this gym and the environment, but i've noticed something a few times recently that was quite upsetting! A worker by the name of I believe Aliya (could be spelling wrong), has never greeted me and it has been frequent ever time I come. It feels more personal due to her cold gaze and frequent socialization instead of attending to needs when I ask for equipment or even say a hello! This has made me uneasy about returning to this gym! Please have a talk with some staff about good costume... read more
I've been going to this gym since it first opened and usually love it, but today I had the worst experience. I ordered a smoothie at the juice bar, and it took far too long to be made. After about 5 minutes I had to ask who was making it, and the employee behind the counter said he was -- but instead of finishing my order, he spent time talking to other members and socializing while I waited. When I finally got my smoothie, I told him it was the worst service I've had here. Rather than apologizing, he gave me attitude and m... read more
Business response:
Hello Ravi, Thank you for sharing your experience when purchasing a smoothie in your updated review. Great customer service is what we strive for and we regret that your recent experience have not been reflective of that. We have shared your feedback with our district leaders to better address this internally with our teams. Thank you again for bringing this to our attention, and please feel free to reach out to us directly at info@chuzefitness.com if you have any more questions or concerns. We look forward to seeing ... read more
Weird ass managers and employees. I signed up when it first opened up and not long after a worker with blonde hair who still works here came up to me, interrupting my workout and said shes giving me a warning because im not allowed to workout here wearing slides or any open toe shoes. i proceed to keep coming to workout for the past couple of years and notice that they all of a sudden have no issue with people wearing slides? Right right.. and just today i walk in when the short manager with red hair doesnt even say anything... read more
The owner to laverne needs to contact me today and i don't want anymore messages from employees only tge owner
Business response:
Hello Michele, We are deeply sorry to hear about this matter and for any miscommunication that may have occurred. While we cannot speak on the exact details of this situation, we want to assure you that we welcome all individuals to our facility and strive to provide a welcoming and friendly atmosphere for each and every one of our guests. Our staff is committed to treating all members with respect and dignity. Kindly, Chuze Fitness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 474 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open tomorrow at 4:00 a.m.