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Chuze Fitness
- Gyms
- La Verne, CA
About this business
Location details
2244 Foothill Blvd, La Verne, CA, 91750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Please consider extending your weekend hours. Pretty please and thank you. Sincerely someone who works on the weekend.
Business response:
Hello Aron, Thank you for sharing your feedback with us! We completely understand how extended weekend hours could be helpful, especially for members who work on the weekends. While our weekend hours have remained the same since we began operating, we apologize for any inconvenience the current schedule may cause. Our operating hours can always be reevaluated in the future based on member demand, and we’ll be happy to pass your feedback along for consideration. Kindly, Chuze Fitness
So since I cancelled. I got an email and look at the contact number to speak to someone. This company is a joke. I feel sorry for the owners who have these employees working for them. Worst customer service ever!
Business response:
Hello Ada, We apologize for the incorrect phone number on this receipt. If you have any questions regarding your account status or are in need of any further assistance, please don't hesitate to reach out to us at info@chuzefitness.com. We will take this feedback into consideration and work on updating our information provided through email as accurately as possible. We thank you for your time as a member with us and wish you all the best. Kindly, Chuze Fitness
I signed up 2 years ago. I canceled because I'm not using my membership due to having another gym. I canceled and I got charged $94. I called the front desk several times and there's never a manager on site or to help. Just front desk employees. They raised the price on my contract and the front said that's what they do. It is not stated in my contract. It's illegal what they are doing. Watch your bank accounts and fees they charge. Poor business management.
Business response:
Hello Ada, Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. At Chuze Fitness, we strive to provide clear communication regarding membership terms, billing procedures, and any changes that may affect our members. We also aim to have management available to assist with concerns whenever possible, so we're sorry to hear that you had difficulty getting the support you needed. Thank you again. Kindly, Chuze Fitness
I've been a member for a while, but I've noticed the gym has become less organized over time. Staff rarely seem to check whether people are actually signing in, and it often feels like guests are being brought in without memberships or properly checking in. It gives the impression that access policies aren't being consistently enforced. The disinfectant wipe stations also run out frequently, making it difficult for members to clean equipment after use. Another ongoing issue is that many people sit on machines for extended p... read more
Business response:
Hello, Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a member and are sorry to hear that your recent experiences have not reflected the high standards we strive to provide. We understand how frustrating it can be when club policies and cleanliness expectations don't seem to be consistently maintained. Your concerns regarding member check-in procedures, the availability of disinfectant wipes, and the condition of the shoulder pads are all important. We have documented them to be... read more
I'm fed up telling a gym like chuze to change moldy shower curtains.... They take my money and penalize me if funds aren't available
Business response:
Hello Anthony, We are sorry to see a review such as this one. We strive to provide a clean and safe environment for all of our members and we are sorry to hear about the handicap shower conditions. This is clearly not meeting the standards we should be maintaining for our members, especially when these concerns should have been addressed immediately. In terms of billing, at any time a payment cannot be received there is a service fee applied. We encourage you to follow up with us at info@chuzefitness.com to discuss any alt... read more
I want to post pictures and a video I took tonight of a handicap shower that was filthy as well as mold and mildew shower curtains that I brought to staff's attention a week ago
Business response:
Hello Anthony, We are sorry to see a review such as this one. We strive to provide a clean and safe environment for all of our members and we are sorry to hear about the handicap shower conditions. This is clearly not meeting the standards we should be maintaining for our members, especially when these concerns should have been addressed immediately. We will follow up with our maintenance and district leaders to ensure your concerns are addressed promptly. Additionally, we will be reviewing our cleaning protocols and staff ... read more
This gym has substantially declined in quality over the past year. Just scrolling through some of the other reviews and it is fitting to me that the manager is blatantly responding with AI and not even taking the time to actually address concerns. Every complaint was met with we're sorry and we hear you but not one solution has been brought up! 2/3 saunas have been down for a month and even the one that is working is such a low temperature.
Business response:
Hello Michael, Thank you for taking the time to share your review and feedback with us. Although our solutions may not be displayed publicly, we do our best to address all of the comments and reviews internally with the team. In regard to your specific review about the sauna situation, we did reach out to the management team immediately after receiving your feedback. They did inform us that workorders have been submitted for all three units. They were waiting on the parts to be delivered, and they have now been received.... read more
This gym is taking a nose dive it seems. Although it's generally keeping its overall cleanliness, conditions in the showers and spa are failing hard. I've referred dozens of people here both personally and through my business across the way which I will no longer be doing. I believe the company is banking on volume subscriptions at the lowest tier counting on no shows and serious members will be looking elsewhere soon.
Business response:
Hello Alex, Thank you for taking the time to leave us a detailed review. We apologize if the facility's cleanliness has not been up to standard during your visits to the club. While we regularly perform different cleaning tasks every day, there are instances in which our foot traffic directly affects our ability to get to every single cleaning task. However, we want to assure you that our cleanliness is our top priority to be able to provide a comfortable environment for everyone. We will be forwarding over your feedback to... read more
This location USED to be amazing. Now it's the gym of "broken". 2 of 3 broken saunas at all times, multiple broken bikes in the spin class... one has been set aside for the last six months.... 2 treadmills in the Cinema room that sound like freight trains so you can't even hear the movie... the good class instructors have left (there's a few left)... so now they have "self guided classes". Lol what's the point of that? The best part of it all is that there was creepy guy harassing some of the girls and bc he was friends with... read more
Business response:
Hi Sloan, Thank you for taking the time to leave us a review. We are sorry to hear that you are disappointed with our new reservation system. Our teams have been working on implementing something new due to the feedback we have received in the past, and we are hopeful this will help improve the member experience. The good news is, if it’s full, you are able to join the waitlist. This will allow us to notify you and enroll you if a spot becomes available, so that you do not have to constantly check the app. You can cancel... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 474 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open tomorrow at 4:00 a.m.