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Chuze Fitness
- Gyms
- Citrus Heights, CA
About this business
Location details
5995 Birdcage Ctr Ln, Citrus Heights, CA, 95610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
I only joined for the pool steam room and hot tub but one or the other is always broken im going to cancel my membership
Business response:
Hi there, Thanks for reaching out. We regret seeing this review and we’d love to know what happened, so please email us at info@chuzefitness.com with some additional details. We’d love to learn what we could do better! Kindest Regards, Chuze Fitness
In the last month and a half I have gone to Chuze Fitness in Citrus Heights, CA and the showers have always been cold. I have gone on different days and at different times. I have brought it to the attention of the staff on at least three instances. Today I came in and the showers were cold again. I stood around for 15 waiting to speak to the mgt. Eventually, they came out and said they weren't available because they were interviewing. The Management has a very poor customer satisfaction skills in my experience. I'd like c... read more
Business response:
Hello Toni, Thank you for contacting us. First and foremost, we are sorry to hear of this matter. We have high standards at Chuze and regret that your recent visits have not been reflective of that. We thank you for bringing this to our attention and we will be sure that further leadership are able to investigate this matter to ensure that the water temperatures are at a tolerable level. We regret if the interaction with our team was anything other than friendly and we hope you will give us another opportunity to turn th... read more
I joined because of the pool. My back and knees do not allow me to workout in any other activity. So far, the pool has not been maintained by a professional service to allow it to be open during normal club hours and days. It has been down since May 22 and still down as of 8 am the 29th of May. Chuze management does not care at all about this; they let the pool get unsanitary and in the condition where members can nt use for days to a week at a time. I joined this facility so why drive 20 miles to another Chuze? I underst... read more
Business response:
Thank you for reaching out to us. Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. We can completely empathize with your frustration. In terms of getting equipment fixed, there are many factors at play, both in and out of our control. What’s in our control is our onsite team’s ability to submit a work order for down equipment and following up on the work order if something is taking longer than expected, so that we can provide our membe... read more
Staff are great and welcoming, but I am quite bothered with paying for the more membership, only for some or all of the spa features to always never be working. The spa area was under renovation for longer than the dated time they posted, and now the whole area is unavailable to use still after barely being open for a week. Quite frustrating as I utilize the steam room most if anything, and this isn't the first or the 4th time the machine has "pulled a hammy"
Business response:
Hi Jesse, Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. We can completely empathize with your frustration. In terms of getting equipment fixed, there are many factors at play both in and out of our control. First our technician needs to inspect it and run a diagnostic. Then from there, they can order parts or submit an additional workorder if it is out of their scope. Materials and equipment can have delays and interruptions in arri... read more
worst gym ever. the spa looks like shrek took a dump in it. the pool is SO cold you cant use it. they blow cold air right over it from hvac when itss cold outside and you have so much smog. why? defeats point of indoor pool. crowded. cold showers. spa always cold and no jets.
Business response:
Hello Harrold, We apologize that our gym did not meet your expectations, and we regret to hear of all these issues at our Citrus Heights location. We take great pride in maintaining a clean and welcoming environment for all our members. We thank you for your feedback about the maintenance in our pool area and main gym floor. We appreciate your feedback regarding our additional amenities and equipment. This is all valuable information for us, and we will definitely reach out to our onsite management team to address th... read more
worst gym ever. the spa looks like shrek took a dump in it. the pool is SO cold you cant use it. they blow cold air right over it from hvac when itss cold outside and you have so much smog. why? defeats point of indoor pool. crowded. cold showers. spa always cold and no jets.
Business response:
Hello Harrold, We apologize that our gym did not meet your expectations, and we regret to hear of all these issues at our Citrus Heights location. We take great pride in maintaining a clean and welcoming environment for all our members. We thank you for your feedback about the maintenance in our pool area and main gym floor. We appreciate your feedback regarding our additional amenities and equipment. This is all valuable information for us, and we will definitely reach out to our onsite management team to address th... read more
Recently, I received an email stating that in order to maintain "an awesome gym experience, with clean and well-maintained facilities, and to combat rising labor and inflation costs, monthly dues for Basic members will be increased to a rate of $15.99/month and Annual Fee of $54.99/year." This is a 50% increase. Now I expected a price hike, but what I find unacceptable is the poor equipment maintenance in this gym. There are only two hamstring curl machines in this very large gym, and one has been out of order for at least t... read more
Business response:
Hi Joshua, Thank you for taking the time to leave us a review. We are sorry to hear of your frustrations and we completely understand. Please note, that it has never been our intention to increase any of our fees, however, our operating costs have gone up tremendously in the past couple of years. This includes paying higher wages, increased utility costs, and especially supply costs. In terms of the hamstring curl machine, our team is currently waiting for the parts to be delivered so that they can make the necessary repa... read more
In order to reply to your response of my first review that you didn't read. I HAVE EMAILED SEVERAL TIMES with no reply's. Seems you only reply to negative feedback here.
Business response:
Hi Allison, Thank you for taking the time to leave us this review and for your continued loyalty over the years. We are sorry to hear of your disappointment regarding our Team Training sessions recently. While instructors do occasionally leave and the formats are set to be changed over time, we regret to learn that you have not been enjoying your workouts with us recently. In order for us to further address this with our teams, please contact us at info@chuzefitness.com to further elaborate. We hope to hear from you. ... read more
At first they started out amazing & completely loved going here over time I've had issues with one team member in kids club repeatedly - my daughters autistic and sometimes has a hard time but they don't do much with the kids either. I talked to the manager about it and did notice an effort to improve that as well as the other girl Marina being super sweet! It's always super busy and people always have tripods set up everywhere. The hydrobeds usually aren't working and there's always a handful of machines down. My daughter k... read more
Business response:
Hi Georgina, Thank you for sharing this wonderful review with us! We are thrilled that you and your family have been able to enjoy the facility and many amenities! We appreciate you taking the time to acknowledge our Kids Club team and we look forward to seeing you all next time! Keep up the hard work! Kindly, Chuze Fitness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 3.9 star rating with 804 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It will close tomorrow at 12:00 a.m.