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Chuze Fitness
- Gyms
- Corona, CA
About this business
Location details
705 N Main St, Corona, CA, 92878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Good: Amenities, cleanliness, equipment are all on point for the price. Few gym bros/instabunnies. Mostly working class people trying to keep their bodies going. Not terribly busy, even at peaks. HOWEVER: The sauna and pool are what justify your price point above local discount gyms. And you're dropping the ball here. You really need to educate your clients on sauna etiquette. Playing music/podcasts, talking on the phone, working out, holding or leaving the door open letting the heat out, leaving giant pools of swe... read more
Business response:
Hello Robert, Thank you for taking the time to share your detailed review. We appreciate your positive feedback regarding the amenities and cleanliness as well as your recognition of our welcoming atmosphere. We certainly understand your concerns regarding the sauna and pool etiquette. You've raised some very specific and valid points about behaviors that can impact the experience for all members. It is part of our teams daily duties to complete walk throughs of the facility to ensure all members are following the appropri... read more
Bad service. People here are rude and unhelpful. sketchy dudes around the locker room waiting to steal. Dirty bathrooms.
Business response:
Hello Nathan, Thank you for taking the time to share your review and feedback with us. Great customer service is what we strive for and we regret that your recent experiences have not been reflective of that standard. Your feedback about encountering rude and unhelpful behavior from our team members is concerning to us, as this does not align with the level of service we aim to provide to all our members. We will follow up with our onsite management staff to ensure your concerns are immediately addressed and investigated ... read more
The female shift lead that worked on Thursday Oct/2 around 7pm to 9 pm at chuze fitness corona has no moral values and customer services. She is very unethical and untrained. She argued and verbally harassed me over the 26 dollars pending 10 dollars ( service fee). No respect for customers .
Business response:
Hello, Thank you for the review. We are so sorry to hear of this and sincerely apologize for any lack of customer service you experienced. We have sent you a direct message to further discuss these matters. We hope to hear from you soon. Kindly, Chuze Fitness
Went in with my mom today morning and was greeted by Sadie, my mom had forgotten her phone with her ID in it and we gave Sadie my moms phone number and she asked for an ID and we let her know that she didn't have it and Sadie said "I need her ID that's our policy" which we totally understand but we were not aware since this happened previously before and we were never asked for an ID so we just thought it would be the same since we weren't aware of this new policy or ongoing policy. It seemed like Sadie wasn't going to let ... read more
Business response:
Hello Nathaly, We sincerely apologize for any inconvenience caused by the confusion regarding our ID policy and the extended wait time you experienced. We understand your frustration, especially since you were unaware of this requirement from previous visits. We additionally apologize if this was approached in a rude manner, and will be sure to follow up with the appropriate teams. We hope that you will visit us again in the future! Kindly, Chuze Fitness
Subject: Formal Complaint Regarding Poor Customer Service and Disrespectful Conduct by Staff Member Dear Chuze Fitness Management, I hope this message finds you well. I have been a long-time and loyal member of Chuze Fitness and have always appreciated your clean facilities, reasonable pricing, and commitment to community wellness. However, I am writing to formally express my deep disappointment and concern regarding a recent interaction I had with a staff member at your facility. I contacted the gym today because I was f... read more
Business response:
Hello Tahmina, First and foremost, thank you for your continued loyalty over the years! We sincerely apologize for any lack of sensitivity or empathy during your recent visit. Great customer service is what we strive for, and we regret that your recent experiences have not been reflective of that. To address your concerns internally, we invite you to follow up with us at info@chuzefitness.com. Our management team will review the situation and take appropriate action to ensure such incidents do not occur in the future. Thank... read more
I wanted to start swimming 5 days a week and decided to joined Chuze Fitness in Corona for the pool access only. The health risk of using a public pool has always been a concern for me but I decided to give Chuze a try. I have been a member for 3 months now and have noticed a few issues of concern. 1. Saltiness taste of the water in recent weeks. 2. Debris lingering at the bottom of the pool 3. Members exiting the sauna and steam room who are dripping in sweat and jump straight into the pool without rinsing off in the show... read more
Business response:
Hi Michele, Thank you for the review. We are sorry to hear of your frustrations and apologize for any lack of cleanliness you have experienced. We followed up with you via the email you sent us, and we look forward to hearing from you soon. Thanks again and we hope to see you soon! Kindly, Chuze Fitness
i dont know why, but everytime i come to this city, my data sucks. To make matter worse, the gyms wifi always have some kind of issue when i come here to work out. They need to fix it
Business response:
Hello Larry, Thank you for contacting us, and we regret to learn of your frustrations regarding our WiFi. We will bring this to the attention of our technology team to further investigate. In the meantime, we hope you have enjoyed the rest of the facility. We look forward to seeing you again soon. Kind regards, Chuze Fitness
Signed up to this gym a few months ago. Was denied a tour of the gym prior to signing up. Made me pay $20 for a day pass. Ended up signing up and was asked by the employee helping me what plan I want without going over the plans with me. How am I suppose to know what you guys offer if it's my first time there?? . Overall, the gym itself is one of the best ones around but just lack of effort and customer service from the employees. Ended up having to pay $20 just to get in only to sign up the same day... waste of my time and ... read more
Business response:
Hi Mohamad, We are sorry to see this low rating and would love to better address your concerns. We have sent you a private DM so that we can learn more and take corrective action where needed. We hope to hear from you soon. Kind regards, Chuze Fitness
The so called lead, she says her name is "Aimee" was rude and demeaning, refused to let me in by looking up my acct. Recently Chuze updated their app which made it necessary to download a new app. Once I downloaded the new app I deleted the old app. The new app had issues and wouldn't open, so they looked up my phone number and let me in. Today I walked up and asked Amy to look up my phone number and she said I needed an ID, I said I don't have my ID but presented her with a picture ID I had in my cell which had all my i... read more
Business response:
Hi David, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope you’ll find another facility that will better meet your needs. Thank you and we wish you all the best. Kindly, Chuze Fitness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 1,194 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 4:00 a.m.