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Clairmont at Hillandale Apartments
- Real Estate
- Durham, NC
About this business
Location details
2901 Bertland Ave, Durham, NC, 27705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Initial discussion and tour with leading agent was very good. From that point until move in day it was a very frustrating and stressful experience due to poor and unresponsive communication, inaccurate leasing paperwork that reflects poorly on the attorneys who draw up the lease as well as Kotarides Property Management as a company. This combined with an inability to correct inaccuracies in a timely manner created unnecessary confusion, delay and stress.
Business response:
Hi Robert - thank you for choosing Clairmont at Hillandale. We're thrilled our community felt like the best fit for you. Our team aims for 100% resident satisfaction so this is disappointing to all of us. We use the National Apartment Association lease, as recommended by the association. As a result, we can't make any changes to that document for you. If you have any other questions or concerns, please reach out or stop by the office. Your feedback is important to us and we want you to have a 5-star experience here. Just let... read more
Further my Google Map review, I've been noticing a concerning issue at Clairmont at Hillandale Apartments for about six months now - the gates have been consistently broken. As a result, tenants feel unsafe, and unfortunately, the management has not taken adequate steps to address this problem. There are also additional safety concerns, as well as issues with collective punishment and an overbearing management style, which I plan to report on soon.
Business response:
Hi there - we're disappointed to see this. We want every resident to feel at home here and we want to help. Please contact the leasing office with the name we would know from your lease so we can look into your concerns together.
During May 2023, before my lease was up, employees of the Clairmont at Hillandale leasing office went into my apartment and divided my belongings amongst themselves. I had given my intent to not renew my lease in March 2023. When I arrived to my apartment after being away for work May 19, 2023, the only things left were the things in the pictures attached. I initially believed I had been robbed. The employees in the leasing office said that perhaps my roommate stole my belongings. On the last day of my lease when I returned ... read more
I just want to give a shout out to the maintenance staff at Clairmont at Hillandale Apartment Homes in Durham. I have lived here for five years and am totally impressed with their attention to fast customer service. When I submit a maintenance request online, they always react with a solution/repair in less than a day which is amazing.
Business response:
Hi Patricia, thank you so much for renting with us over the years and for your wonderful review! We shared this with our maintenance team - we appreciate it!
The apartments are well laid out. The Maintanance group are the best ever-but the floors are paper thin, so any noise from upstairs neighbors are very destructive . When upstairs neighbors are noisy all night and reported to the management, the response is "can't do anything about it" I would not recommend this complex to anyone!
Business response:
Hi Adolfina, thank you for taking the time to share your feedback with us. We are happy to hear you enjoyed the layout of your home and received great service from the maintenance team! Unfortunately, sometimes when you are living in an apartment it's difficult to determine what is acceptable noise, and we're sorry to hear you were not completely satisfied with your experience here. We know it can be difficult when neighbors are loud. Your comments have been shared with the management team.
It looks super sketchy when you have like 15 rave reviews all by the same person. If you're going to spam fake reviews to pump up your ratings, at least keep more than on fake account.
Business response:
Hi Jimmy, we apologize for any confusion. We request feedback from residents after maintenance requests are completed, and this resident has shared a few reviews in relation to those items. We appreciate your feedback and will see if anything can be done about this.
Frequently asked questions about Clairmont at Hillandale Apartments
How is Clairmont at Hillandale Apartments rated?
Clairmont at Hillandale Apartments has a 4.4 star rating with 270 reviews.
When is Clairmont at Hillandale Apartments open?
Clairmont at Hillandale Apartments is open now. It will close at 5:00 p.m.