This profile has been claimed by the business owner or representative.
CNA National Warranty Corporation
- Scottsdale, AZ
About this business
Location details
4150 N Drinkwater Blvd, Ste 400, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bought them for gap insurance My 2015 rogue was totaled Insurance deducted my deductible from value if car. They made payment to bank.... Bank gave them a payoff. CNA refusing to pay off my loan tho my deductible is paid for gieco but CNA says they'll only pay so much of that. And that I'm late on a payment cause my due date was on the 5th even tho two years ago I had it changed to the 20th even tho bank sent a statement saying it's all up to date and my date is the 20 CNA is saying that they go off the beginning contract a... read more
Business response:
Jessica, we are sorry that your vehicle was totaled. Under the circumstances, we can see why you are disappointed with the outcome of your claim, and wish there were more we could do to help you. However, we administer the GAP waiver on behalf of the lender, and every GAP waiver has specific terms and conditions we are required to follow when processing your claim. These are spelled out in the addendum document provided at the time of your vehicle purchase (such as how much of your primary insurance deductible is covered). W... read more
I spoke with an individual at CNA National Warranty about receiving my refund back for a rental vehicle I had been provided through my dealership. The customer service was absolutely horrific, in addition to being placed on about a 30 minute hold to simply locate my account - after I had provided nearly 8 different numbers, references, and names listed on my CNA NATIONAL WARRANTY CORP paperwork. Then, after coming back on the phone, he had stated my check was never re-issued (I had never received the first one that should ha... read more
Business response:
We sincerely regret that you are not satisfied with the service you received. We pride ourselves on a fast and hassle-free claims process that includes short phone wait times. The vast majority of incoming calls are answered in under 10 seconds. We reviewed your claim and associated expenses. Our understanding is that the dealership covered the costs for the rental car during the time your vehicle was being repaired. Thus, the reimbursement was allocated to the dealership. If this is not correct, please provide proof of paym... read more
I purchased a warranty with CNA National Warranty Corporation. My car has recently needed some work done. From the time of diagnosed issues and submitted claims, CNA has done nothing but give me a hard time about paying for anything covered under my my contract with them. Starting with the repairs and work done on my car, right down to covering a rental car to drive while my car is being worked on. They have fought the repair shop, the car rental company and myself. All of which is covered under the warranty. Yet they are re... read more
Business response:
We sincerely regret that you are not satisfied with the service you received. We pride ourselves on a fast and hassle-free claims process that gets our customers back on the road as soon as possible. To do that, we require certain information in order to authorize repairs; occasionally things don’t go as smoothly as usual, which is more likely to happen when dealing with a repair shop that is not familiar with the claim process. Customer satisfaction is important to us, and one of our supervisors will contact you again to di... read more
Terrible experience with this company and will do anything to not accept a claim. I bought an extended warranty with my 2013 Equinox. I took it to the shop recently for an ABS light, trac control light, and brake light. The shop called and said the hub ring was bad and could replace it for $800. I said it should be covered under my extended warranty. They call me back and said the warranty company wont cover the work. So i call CNA and the represenative told me that the dealership told them that there was rust on the hub and... read more
Business response:
Jacob, CNA National maintains an A+ rating with BBB because of our high level of customer service. In fact, 90% of the claims we receive result in payment. As standard policy, we record all claims calls for accurate documentation. In researching your situation, a manager listened to the call and confirmed that the dealership’s technician reported the part was rusted, which is not a mechanical breakdown that would be covered by your service contract. To ensure that there was no miscommunication we reached out directly to the ... read more
Took 3 months to just process the paperwork for my claim. Then 10 days to submit the claim to be finalized. They will not return phone calls. And when sending in forms they wont let you know if you sent in the wrong paperwork. They told me.its my responsibility to get all the correct forms to me and call to make sure they are correct. Bad customer service.
Business response:
We appreciate your feedback. Unfortunately, we do not have any records of a claim under the name and zip code you provided with your review. In order for us to address your concerns, please reply with your contract number and the name of the dealership where you purchased your contract. Thank you.
I too have a MaxCare Policy to cover my 2007 Lucerne, with bumper to bumper coverage at a cost of nearly 3,000 we are covered to 150,000. at 103,000 the car spun a crank bearing, we took it in the shop, (Emich Chevrolet in Denver are fabulous people to work with) on Feb 19 and as of close of business March 11th, instead of letting the GM dealer use genuine GM parts, they are still waiting for CNA to ship third party parts that hold only a 12 month warranty and not lifetime like GM parts. if we used the care rental option of ... read more
I purchased GAP insurance for my car when I bought it in the spring of 2015 for 700$. I was involved in an auto accident in Sept. of 2015 and my car was totaled. I submitted all the information they needed to process the claim on the 24 of Sept. I assumed it was taken care of and didn't worry about it. I received a notice from my bank of a payment not being made and for Sept and called them and was never able to reach anyone. I then received another notice of a payment not being made and another late charge being assessed an... read more
Frequently asked questions about CNA National Warranty Corporation
How is CNA National Warranty Corporation rated?
CNA National Warranty Corporation has a 3.7 star rating with 1,064 reviews.
When is CNA National Warranty Corporation open?
CNA National Warranty Corporation is closed now. It will open tomorrow at 6:00 a.m.