Coastal Kids - Irvine Booth

Omar R. 

on Yelp

4 months ago

We have been going to coastal kids for about 7 years now and have always received great care and service until today. I called in to ask about a referral we needed for my son for an ENT, we never received word of the approval so I called. I let Jessica at the Irvine booth know we never received a call, but she said the office had called back in March. I let her know we didn't receive a call and I called the ENT who we were referred to (I called the day before to get the info) and they never received the referral. I asked to ... read more

J W. 

on Yelp

9 months ago

Ever since Coastal Kids was bought out by a private equity firm, the quality of care has gone down tremendously. It is impossible to get an appointment with your provider and all they care about is profit. The office staff is incompetent and could not get my son a prescription through to his insurance for months... when we went to a different pediatric practice, they had it done within one week. It's a shame because we spent so many years with this practice but when all of the doctors and office staff leave, you know somethi... read more

Betty B. 

on Yelp

a year ago

The service at this office has gone down tremendously with wait times up to 20-30mins just to schedule a wellness appointment. They are growing and opening offices everywhere but cannot even upkeep the service the families truly need. I love my pediatrician and did not want to switch but since we can't even get an opportunity to see her we are definitely moving away from Coastal Kids. 

Rashel E. 

on Yelp

a year ago

Imagine having a sick kid and you want to make an appointment, You have to wait on the line for at least an hour before talking to someone. Good luck!!! Coastal kid keeps adding new branches but they don't want to hire more medical assistants for $20/hr to answer phone calls. The two stars are for my experience with my pediatrician because I like her. 

Elena S. 

on Yelp

a year ago

This chain of pediatric offices used to be owned and run by a different doctor who is no longer there. The quality of care has gone down drastically. We've tried to stick it out for several years but can't look past the issues any longer... I have extensive experience in billing and have not received an accurate medical bill from them in years always requiring that I call and have it corrected. I have a series of emails from them specifically about how their billing system has a defect that is causing blue shield payers to g... read more

Rebekah L. 

on Yelp

a year ago

Update: Tuesday I called to make an appointment for my son. They scheduled me then called back to say the doctor called out. She wanted to move me to another location. First Fountain Valley which isn't near Irvine. She then offered the other Irvine location. I declined both. After speaking with the manager she said she would call me if there was a cancellation which she didn't. She tried to get me in a time where I told her I wasn't available. I called throughout the day and caught a late afternoon appointment. Weeks prior,... read more

Nara K. 

on Yelp

a year ago

Dr. Kim is great, but the front desk staff is terrible to the point I absolutely hate having to deal with them. Their incompetence is beyond frustrating. The inability to problem solve and provide basic options when it comes to scheduling makes them not qualified to work the front desk. I understand appointments get booked quickly, but when I have to repeatedly ask "when is the next first available appointment?" only to get answers that do not answer my question makes me doubt if this office is a good fit for us. 

Dreaming P. 

on Yelp

2 years ago

Dr. Kim is wonderful with kids. She really is. However it takes months to schedule an annual visit. It is almost impossible to make an appointment when my child is sick that she is always referred to go to urgent care or see another random doctor in the office days from the day we actually need a doctor. Not sure what good it is to have a great doctor I could never see. 

R L. 

on Yelp

2 years ago

Well. 7 months and same shady practices from this group. Against my better judgment, my wife who is too nice decided to give them another chance. Lo and behold. Same shady billing practices. According to the insurance, they are in network id they billed it correctly through the facility, but because they billed it by the individual provider(1/2 or which are in network 1/2 aren't). Shady shady shady Insurance company has confirmed they are notorious for this.