Coastal Kids - Irvine Booth

Jenny H. 

on Yelp

2 years ago

All the 1-Star reviews are true. I used to love Coastal Kids and both kids were born with Dr. Bui as our pediatrician at Hoag. We still love Dr. Bui and the only reason why we haven't left, but it's difficult to see her unless you make appt weeks ahead of time which is unlikely when kids get sick all the time! They expanded way too quickly and have not been able to keep up to provide the quality level of care to their patients like they used to. Phone lines are always busy, and impossible to see a doctor for sick kids on ... read more

Elena N. 

on Yelp

2 years ago

Good luck trying to call this office it is always at least a 20-30min wait just to speak to the front desk or to make an appointment. Also having a primary doctor here is joke you will literally never see the same doctor twice unless you can foresee you child needing to be seen 1-2 months before they actually get sick even then follow-ups are a nightmare. This places only saving grace is that the nurse practitioners often have availability and are really great. 

Autumn K. 

on Yelp

2 years ago

I'll be switching dr to find a quality care, not just one of their numbers. We've been going here for a little over 3 yrs and I can't accept their lack of care any longer. It's insane to get an appt here. Always 20-30 min hold before anyone answers. Never able to see their primary dr for their sick visits. Every time we had to see a new provider at a different locations. One of the dr we saw suggested that we follow up with our primary dr but she was not available. I would think if one of their own doctors think we ... read more

Maddie Z. 

on Yelp

3 years ago

Coastal kids is horrible!!! Dont take your kids there, I was seeing Dr Khorashadi and a few other doctors, they are all horrible. Khorashadi said that my daughter has reflux without a full examination then after having strict diet, my daughter issue did not resolve and I told her how about giving her formula? She was like google some formula names!!!! Without even introducing some to me or giving me any sample! Anyway I had to switch to formula but my daughter issue did not resolve and I went through a horrible depression be... read more

KK W. 

on Yelp

3 years ago

Absolutely fed up with this pediatricians. The doctors and nurses are fantastic! But the administration is terrible. Twice now ive tried to make an appointment, sat on hold for ages, then left my number per their instructions to call me back and no one ever has. Literally can't make an appointment! Same thing recently when i had to cancel an appointment-i called and called and called, maybe 5-6 times? No one ever answered. Coastal Kids - sort this mess out! We're on the brink of going elsewhere and it seems from yelp and ot... read more

Inka W. 

on Yelp

3 years ago

Having lots of issues with their spectrum office, useless nurses, called in emergency due to constipation and had to call multiple times without any resolution. We are overbooked, doctors on lunch, go to emergency. Horrible customer approach and service. Will be changing 

SA B. 

on Yelp

3 years ago

I made an appointment here primarily to see if I could find a provider who would help me with my son's eczema. When I made the appointment I told them he's not vaccinated.. no apparent issue there. When I showed up, they asked me for his vaccine records so I told them again he has none. They then proceeded to refuse to see us because of this. Pretty ridiculous and a waste of my time. We were in the healthy kids waiting room, with NOBODY there so their excuse of not wanting to expose anyone was downright stupid. Let me get th... read more

Nikki M. 

on Yelp

3 years ago

Dr Jane Kim is great! This review is not about her but how the staff handled our re-scheduling! My sons wellness checkup was scheduled for 12/28 but we were still recovering from Covid so I called to re-schedule! I usually talk to someone at the Irvine Booth Circle office but I believe this time it was a call center and they re-scheduled me at the other Irvine Office WITHOUT telling me! Look at my file and see where I always go which is the Booth Circle office .. why would you not give me a heads up if you scheduled me at an... read more

Csen H. 

on Yelp

4 years ago

We take zero pleasure in writing this but apparently its the only way to get their attention? I have enjoyed our doctor. Apparently its very hard to find good help in medical office administration or the way this practice is run people who work there are mad. The reality is you can love your doctor all you want but when you have to wait on hold for 57 minutes to reach a stern, annoyed, thinly disguised contempt administrator who calls you "Mom" every sentence (please this is odd and weird. If my name was Jim would you say it... read more