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COIT Cleaning and Restoration Services of Vancouver, BC
- Home Cleaning
- Burnaby, BC
About this business
Location details
3755 Wayburne Drive, Burnaby, BC, V5G 3L1, Canada
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If, like me, you come into possession of a carpet with a HUGE sentimental value of nebulous origins in dire need of a clean... what do you do? Call COIT... seriously. All I knew about my rug is that my Grandmother bought it in the late 1920's when she was very wealthy. It somehow survived the invasions of the Russian army as they raped and pillaged their way through the former Yugoslavia. She smuggled the rug to Canada in the 50's along with 3 fine linens, and cash stuffed in her bloomers, with two little kids in tow. Th... read more
Thank-you for your prompt reply Becki. I had sent a more detailed email with all pertinent information through your customer service address, but after receiving 0 feedback in 2 weeks, I decided to review online so people could evaluate on their own accord. I will not be utilizing any services after this initial impression, but wish you all the best in your future endeavors.
Business response:
Brad, We are so sorry to hear about this experience, This is not in keeping with our company values, and I cannot reconcile how this would have happened. This said I cannot locate a record of you doing business with us with the limited personal information listed here - so that I can contact you directly. Would you consider calling us directly to discuss? We would love an opportunity to make this right with you. 604 296 4000. Becki - COIT Services
We had a quote for 3 rugs and our sofa - have the actual quote in writing for 900 something and once finished the sales person is telling us that it should be 1500 ish and they keep harassing us - to be honest with the exception of one rug the work was not great either...
Scope of job: two sofas, one armchair and 4 dining chairs. 2 men came, on time. Job was done in approx 2 hours, uneventful. They spilled hot water on the hardwood floor, fortunately they saw it and vacuumed it; not so lucky was a small chinese silk carpet which was moved out of the way. Unfortunately, some of the water/detergent got on it and made a bleached spot on it. We only realized the damage the next day. Now to the point: the larger (and more expensive) sofa and armchair and small head rest now look 10 years olde... read more
The worst customer service! I got my blinds professionally cleaned and they didn't install them back properly and lost a part on my blinds. They said they would replace it but it'll take 3 weeks for them to come examine the situation and then another 2 weeks to replace the part. WTF? Never again.
Used them previously with good results but this was a disaster. They said they'd call me back after 5pm to confirm a time, which they didn't. Then the fellow shows up anyway when I wasn't there. I guess he was ready to come in and then when he couldn't decided to leave a mess, including his blue disposable shoe covers on the rock garden next to my door Instead of taking them with him or putting them in the trash or recycling. In short, from scheduling onward it was a terrible experienc.
Blargh. I wish I had read these reviews first. But how much time did I want to spend thinking about who should clean my carpet? I replied to a marketing email, and didn't do any research. I should know better; I've been burned by that in the past. But now it is indelibly written in my memory. These are the reasons why I would never hire COIT again: - I had to wait all day for him to arrive. An entire day off work; that's crazy. - The technician yanked my hose off the reel, without unspooling it, leaving it in a tan... read more
So these guys come in to clean our ducts after our house was built up near the Malahat....didn't even TOUCH the rinsable furnace filter...which had about 6 months of crap on it, and the "clean filter" light kept blinking on our thermostat. I have a friend who does HVAC that showed me how to check it and clean it! Not cool, COIT.....especially for the $350 you charged!
Had a large wool area rug cleaned by them and it was a waste of money. DO NOT use their carpet cleaning service! Horrible! Carpet came back with spots on it and dog hairs which indicated they don't thoroughly vacuum and spot treat carpets. The carpet smelled horrible, instead of clean and fresh. So they did not use a carpet deodorizer either. Looked no better than before it was cleaned. Cost $250 dollars and I wish I had sent it to proper cleaners who know how to clean fine wool and Persian carpets! Do not use thei... read more
Frequently asked questions about COIT Cleaning and Restoration Services of Vancouver, BC
How is COIT Cleaning and Restoration Services of Vancouver, BC rated?
COIT Cleaning and Restoration Services of Vancouver, BC has a 4.7 star rating with 2,301 reviews.
When is COIT Cleaning and Restoration Services of Vancouver, BC open?
COIT Cleaning and Restoration Services of Vancouver, BC is open now. It is open 24/7.