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3755 Wayburne Drive, Burnaby, BC, V5G 3L1, Canada
Get directionsI have used Coit for two decades and have received nothing but top notch service. I've enjoyed excellent results with carpet, furniture and blind cleaning and repair. Their employees are courteous, fast, tidy and diligent. They have always honoured their quotes and their time commitments. Perhaps these negative reviews were from other districts, but here in Kitsilano I can only offer praise for Coit's performance. I do find them a bit expensive, however, efforts to save money by using less expensive cleaners led to poor... read more
Business response:
Frances J - Thank you for your kind words. We appreciate you taking the time to review your experience with us. We look forward to working with you again in the future!
I have nothing but great things to say about COIT. The technicians were very professional. I have used them for both my carpets cleaning and air duct cleaning and would definitely recommend COIT for both of these services. I had initial had my air ducts cleaned by a company that had a groupon which made the cost much less. Lets just say you get what you pay for. We had to have coit come out to do them again as the "cheaper" company made the air quality worse then it was before they came. Coit will definitely be the one I ca... read more
We have used coit several times now to clean our tile floors as well as our ducts. I find them to be fairly priced and the techs are very considerable and knowledgeable. We have hired different companies over the years but haven't looked back since hiring these guys!
If, like me, you come into possession of a carpet with a HUGE sentimental value of nebulous origins in dire need of a clean... what do you do? Call COIT... seriously. All I knew about my rug is that my Grandmother bought it in the late 1920's when she was very wealthy. It somehow survived the invasions of the Russian army as they raped and pillaged their way through the former Yugoslavia. She smuggled the rug to Canada in the 50's along with 3 fine linens, and cash stuffed in her bloomers, with two little kids in tow. Th... read more
Thank-you for your prompt reply Becki. I had sent a more detailed email with all pertinent information through your customer service address, but after receiving 0 feedback in 2 weeks, I decided to review online so people could evaluate on their own accord. I will not be utilizing any services after this initial impression, but wish you all the best in your future endeavors.
Business response:
Brad, We are so sorry to hear about this experience, This is not in keeping with our company values, and I cannot reconcile how this would have happened. This said I cannot locate a record of you doing business with us with the limited personal information listed here - so that I can contact you directly. Would you consider calling us directly to discuss? We would love an opportunity to make this right with you. 604 296 4000. Becki - COIT Services
We had a quote for 3 rugs and our sofa - have the actual quote in writing for 900 something and once finished the sales person is telling us that it should be 1500 ish and they keep harassing us - to be honest with the exception of one rug the work was not great either...
Scope of job: two sofas, one armchair and 4 dining chairs. 2 men came, on time. Job was done in approx 2 hours, uneventful. They spilled hot water on the hardwood floor, fortunately they saw it and vacuumed it; not so lucky was a small chinese silk carpet which was moved out of the way. Unfortunately, some of the water/detergent got on it and made a bleached spot on it. We only realized the damage the next day. Now to the point: the larger (and more expensive) sofa and armchair and small head rest now look 10 years olde... read more
The worst customer service! I got my blinds professionally cleaned and they didn't install them back properly and lost a part on my blinds. They said they would replace it but it'll take 3 weeks for them to come examine the situation and then another 2 weeks to replace the part. WTF? Never again.
Used them previously with good results but this was a disaster. They said they'd call me back after 5pm to confirm a time, which they didn't. Then the fellow shows up anyway when I wasn't there. I guess he was ready to come in and then when he couldn't decided to leave a mess, including his blue disposable shoe covers on the rock garden next to my door Instead of taking them with him or putting them in the trash or recycling. In short, from scheduling onward it was a terrible experienc.
COIT Cleaning and Restoration Services of Vancouver, BC has a 4.7 star rating with 2,541 reviews.
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